Human Resource professional with 20+ years experience in natural gas, manufacturing, retail, financial services, and the natural gas industry. Six years experience in a recruiting specialist role developing strategic methods to maximize a pipeline of talent and managing a highly effective virtual and on site recruiting team in an eight state territory. HUMAN RESOURCE ACCOMPLISHMENTS HR support over 6,000 employees in a eight state territory Recruited over 2,600 employees annually without the use of external agencies Sourced, negotiated, and managed external vendor contracts in excess of $1mm annually Remotely managed up to 18 employees Strong employee relations skills Trained 200+ member management team on HR topics and best practices Created job descriptions across all levels within the organization Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new employee orientation. Created employee handbook covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first formal performance review program Multiple department and location start ups Specialties: Behavioral based interviewing, Targeted Selection Certified Facilitator, Certified AIRS Diversity Recruiter, SHRM Generalist Certificate, SPHR certification Recruitment & Retention Employee Relations Employment Law FMLA/ADA/EEO/WC HRIS Technologies Employee Relations Benefits Administration HR Program/Project Management HR Department Startup & revamp Orientation & On-Boarding Training and Development Performance Management HR Policies & Procedures

Human Resources Manager @ Manage all aspect of the Human Resource arena for the Marcellus and Utica Shale markets and the Coal Division of Regency Energy Partners. From August 2012 to Present (3 years 4 months) Human Resource Representative @ Responsible for staffing, recruiting, and HR Generalist role for the Marcellus Shale market in PA, WV, NY and OH. From December 2011 to July 2012 (8 months) Senior Human Resource Manager II @ Manage the strategy and implementation of all recruiting efforts for the retail banking division for Sovereign Bank's (8) eight state territory. From March 2005 to April 2011 (6 years 2 months) Vice President, Director of Human Resources @ Manage all aspects of Human Resources from a corporate perspective for a community banking institution. From 2000 to 2003 (3 years) Human Resource Coordinator @ HR Generalist role From January 1997 to April 2000 (3 years 4 months) Human Resource Coordinator @ Responsible for recruiting for all manufacturing, warehousing, and retail locations for the organization. Also responsible for the HRIS system development and utilization. From 1994 to 1996 (2 years) Human Resource Assistant @ From 1987 to 1994 (7 years)

Bachelors, Human Resource Management @ Almeda University From 2007 to 2009 Susan Klotz, SPHR, SHRM-SCP is skilled in: Onboarding, Employee Relations, HRIS, New Hire Orientations, Performance Management, Recruiting, Interviews, Performance Appraisal, Personnel Management, Employment Law, Hiring, HR Policies, Employee Benefits, Talent Acquisition, Job Descriptions, Benefits Administration, Talent Management, Workforce Planning, Applicant Tracking..., Coaching, Leadership, Training, Temporary Placement, Succession Planning, Interviewing, Employee Engagement, FMLA, HR Consulting, EEO, Internet Recruiting, Affirmative Action, Employee Handbooks, Payroll, Deferred Compensation, Targeted Selection, HR Strategy, New Hire Orientation, Exit Interviews, College Recruiting, Orientation, Salary, Workers Compensation, Open Enrollment, Policy, Benefits, DDI, Payroll Administration, ADP, Job Evaluation, engagement