Andrew Newton's Email Addresses & Phone Numbers

Strategy Manager (eCommerce) @ Tesco PLC Led core workstreams to define and implement a GM marketplace. From May 2008 to June 2009 (1 year 2 months) London, United KingdomTeam Leader (Customer Service Centre) @ Tesco PLC Led 20 associates to deliver exceptional service to cutomers via phone and email. From September 2006 to June 2007 (10 months)...

Strategy Manager (eCommerce) @ Tesco PLC Led core workstreams to define and implement a GM marketplace. From May 2008 to June 2009 (1 year 2 months) London, United KingdomTeam Leader (Customer Service Centre) @ Tesco PLC Led 20 associates to deliver exceptional service to cutomers via phone and email. From September 2006 to June 2007 (10 months) Cardiff, United KingdomGM of eCommerce and Director of Product Management @ Sam's Club Led a large cross functional team on Club Pickup, a multi billion dollar Online Grocery program, through its fastest ever period of growth. Owned the P&L, channel strategy, product/tech development, operating model, digital operations and launch of new innovations (e.g.) fulfilment technology, mobile check-in, pickup lockers, automated staging, 1 hour express pickup. From January 2017 to August 2019 (2 years 8 months) Bentonville, ArkansasDirector - International eCommerce Strategy @ Walmart Led a team who partnered with 9 International markets to accelerate the growth & profitability of their Online Grocery channels. Consulted on strategy, site selection, assortment, customer experience, operating model, marketing & monetisation. From January 2015 to January 2017 (2 years 1 month) Various locationsSenior Manager, Omnichannel Strategy @ Waitrose & Partners Led the definition of the Omnichannel strategy. Compromised of understanding customer/partner pain points, creating a vision for digital within stores, shaping the business case, and building a 3 year roadmap of changes (e.g.) data leverage for personalization, access to extended range, elevated associate service, broader payment options and frictionless fulfilment. From February 2014 to January 2015 (1 year) Bracknell, United KingdomMulti-channel Development Manager @ Waitrose & Partners Led the development & implementation of Multi-Channel Initiatives. Rolled out Click and Collect for Johnlewis.com to all Waitrose stores (high % of all johnlewis.com orders now picked up through Waitrose stores). Launched first temperature controlled pickup lockers in the world and piloted Drive Thru Pickup for Waitrose.com. From March 2011 to February 2014 (3 years) Bracknell, United KingdomOperations Development Manager (eCommerce) @ Tesco PLC Led projects to improve the customer experience and simplify the operating model for Tesco Direct (GM online). These included landing Click and Collect in over 500 stores, optimising in-store processes & creating technology solutions for the customer service centre. From July 2009 to March 2011 (1 year 9 months) London, United KingdomBusiness Support Manager (Customer Service Centre) @ Tesco PLC Setup & led enterprise support function for Online Grocery. From July 2007 to April 2008 (10 months) Cardiff, United KingdomSenior Director of Product Management & Technology @ Walmart Global Tech Lead a team of 40 associates to deploy and enhance IBM TRIRIGA across 10 countries.The product assists with the data capture, workflow and reporting capabilities required to manage the Real Estate lifecycle. Goal is to increase revenue (tenant income), reduce Opex (maintenance/lease costs ) and optimize Capex (store remodels/new builds). Bentonville, Arkansas