Growth | Leadership | Coaching | Performance Drive |Transformation | Data driven Change | SAAS | Startup to Scaleup | Sales & Operations Management
London, Greater London, United Kingdom
1. I am passionate about web based digital businesses and their potential to disrupt and challenge the status quo 2. I believe in aligning people, process and technology with a strategic approach, by developing a center of excellence -Substantial experience as Sales Leader of group operations, inside telesales, telemarketing & external UK wide regional field sales -...
1. I am passionate about web based digital businesses and their potential to disrupt and challenge the status quo 2. I believe in aligning people, process and technology with a strategic approach, by developing a center of excellence -Substantial experience as Sales Leader of group operations, inside telesales, telemarketing & external UK wide regional field sales - Driving / turning around sales teams -Proven track record in delivering group revenue -Significant experience working at Senior Management & Board level, Leading Group Sales Managers and focussing on all business functions including new business & account management. -Senior executive level exposure providing critical operational and analytical support to not only sales but groups as a whole -Introduced salesforce & other CRM systems Specialties: Mobile Applications / Payments, CRM, Portals / Marketplaces, B2B, Platform, Ecosystem, Enterprise API Integration, Subscription, ePayments, SaaS, Software, Hardware, Ecommerce, Fintech • Create / deploy strategies that support continued growth while delivering new revenue streams • Demonstrate sales growth, tactical competitor planning, forward thinking • Setup / integration/ on-boarding process increase touch points and deal length • Recruit, motivate, lead, develop & coach teams across EMEA. Show positivity & resilience can empower others & determined to exceed results •Strong leader, motivating teams & handle strong personalities - PDP Key Characteristics • Superb financial acumen - budget and territory mgmt • Establish sustainable & profitable relationships with customers, suppliers and stakeholders alike. • Commercial Market Analysis, Project Management, Stakeholder Relations • “Hunter”: Constant over-achiever, highly competitive, creative and solutions-oriented • Visionary people-oriented leader with a strong desire to “create something unbelievable” • “Grows with growth”: Thrives with change, Tenacious attitude, hard-working, persistent, inspiringHead of Business Development ★ We Are Hiring!! @ We’re all about helping you make the right decisions during your home buying journey. With an array of cleverly designed calculators and expert advice throughout the process We’re on a mission to enrich people’s lives through better property decision and choosing professionals in our Find a Pro category (think mortgage brokers, conveyancers, builders, interior designers, architects, plumbers, electricians etc.) http://zoopla.plentific.com/find-a-pro/ https://plentific.com/find-a-pro/apply/ http://primelocation.plentific.com/find-a-pro/ Launching our Corporate Concierge Service We're dedicated to providing professionals & executives (or their appointed representatives) a discrete, responsive and stress free service for all things property related, leaving them more time to concentrate on other priorities in life • Build & execute UK sales strategy with Co-founders • Working with a vibrant team delivering the vision for connecting reliable professionals • Proactively identify opportunities for sales process improvement • Fully responsible for building & motivating our World Class Sales Team driving unparalleled growth across all divisions • Focus on delivering 100%+ increase in professionals on the platform through identifying & exceeding the needs of current and future customers • Building revenue streams across other customer and product streams to ensure Plentific remains one of the fastest growing startups in the UK • Setting and measuring KPI's, performance management and people development • Managing Channel Marketing team, leading key Initiatives to drive customer acquisition through third party channels & affiliates • Ensuring Marketing plans are communicated & actioned across teams to drive high customer satisfaction & incremental sales through cross selling opportunities • Developing Key Account management strategies ensuring customer retention/satisfaction • Developing and governing Plentific Brand to reflect ambitious growth targets Ram 07930661743 From March 2015 to Present (10 months) London, United KingdomCountry Manager - Advisor @ Spear Head On-boarding sales activity, specializing in Cross-border Ecommerce growth of Lazada UK Building commercially propositions/offers to market, Financially astute – Rationalizing cost/benefit and return on investment. Engaging, influential, building strong and credible relationships with stakeholders across the marketing, and finance organisation Ownership, Collaboration, results focused, analytical and strategic thinking. Specialise in incubating, managing & growing multi channels for premium, high street &e-tailer brands Build consumer and customer focus through management of multiple critical relationships, demonstrating leadership and a growth mindset as part of a business turnaround, whilst developing management experience through effective team leadership • Key role in determining the strategic direction for sales & resolution of channel specific issues & challenges. • Manage business and technical issues as they arise and ensure a prompt resolution • Deal support and strategy for complicated and unique deal structures • Take lead for Sales dashboards and work with the corporate teams to develop analyses of the key metrics and trends for regional sales • Motivate team to meet aggressive sales targets • Lead meetings with key partners • Weekly / Monthly report sales performance vs. targets • Proven leadership and strong background in sales/account development: • Strong knowledge on how to sell local/national and international businesses • Exceed revenue targets • Data driven decision taking mentality • Experience in a high-growth business environment - start-up environment Rocket Internet is the world's largest Internet venture builder capitalist and ventures group The company builds online startups, including Dafiti, Foodpanda, HelloFresh, Home24, Jumia, Jovago, Lazada, Zalora, among others co-founded Groupon (former CityDeal), eBay Europe, Zalando and is early investor in Facebook, Homeaway and LinkedIn. From March 2015 to June 2015 (4 months) London, United KingdomSenior Manager - Merchant Acquisition UK/EU @ A totally new Disruptive eccomerce marketplace model upside down. Personalised shopping service that creates lowers prices for online shoppers, converting into orders for retailers Effective way to sell, £5m GMV of transactions since launching. Conversion rate is 30% and the average Flubit customer has already bought 3.2 times. 2014 is all about platform growth - the Flubit proposition will be rolled out across multiple channels growing to over 5 million shoppers. •Collaboratively grew the merchant base of Flubit from 100 to 650 in first 6 months •Individually brought in over 1 million SKUS •Identify new sales channels and revenue streams for Flubit across the UK using a variety of online & offline resources •Taking ownership of the entire sales cycle and meeting set targets •Oversee, support team of talented merchant consultants exceed new business & account management targets •Closely manage Integration tech team •Category Management & buying •Work closely with product manager/Dev ops to help shape product & change management •Build partnerships with TEIR 1 retailers & Etailers •Sell the benefits of our technology as a powerful marketing tool, Negotiate terms for an integration and an on-going commercial model with Ecommerce vendors •Pitching/presenting at C/MD level to TOP B2B & B2C brands - high street retailers •Manage on-going client contact & sales activity using CRM •Meet individual Monthly, quarterly & annual sales targets •Comfortable holding a high level technical conversation without support to explain the Flubit integration options before full engagement of the development team •Manage full sales cycle, conservatively selling a bespoke product •Create, manage & support sales proposals providing assistance where needed for any projects •A strong quality radar & the ability to understand consumer buying trends www.weflubit.com-Merchants www.beflubit.com-Partners Knowledge of: API - FTP (CSV,TXT,XML) Magento Marketplace Amazon Linnworks OpenCart ESP From April 2014 to March 2015 (1 year) London, United KingdomHead of Sales UK @ Launched disruptive new SaaS solutions, opened new markets, drove business acquisition & retention. Responsible for full strategy, execution & resourcing of business development efforts. Scaling the sales teams learnt from very best in terms of sales analytic and work flow optimization. Leading the UK business part of the Country Leadership Team: working in start-up from ground up, dynamic challenging environment Managed a team of senior sales managers, with a wider sales team beneath. Proven dynamic sales team, high revenue generating mode •Created UK Sales team, recruiting top talent •Create a performance-oriented culture which enables DH to become one of the leading B2B & B2C sales organizations •Communicating clearly with Product development and marketing to ensure focus on key metrics, translate goals into actionable business plans on a strategic & operational level, people held accountable for assigned responsibilities •Align internal resources, ensure successful cooperation between Pre-sales, Sales & Operations functions •Implemented Salesforce CRM into daily business •Strong negotiator, great with numbers and contracts - Proven sales experience within the UK and Central Europe •Developed a targeting strategy, delivered specified KPI’s including collation and presentation of weekly/monthly Sales Figures. 1:2:1 team meetings and PDP •Spearhead DH's aggressive expansion across UK •Accountable for driving sales & increased market share in the UK through motivating and influencing team productivity •Responsible for developing, measuring & tracking business plan delivering a profitable annual turnover 35% of total UK turnover •Achieved 6000 new accounts y1 •Led 200+% growth of restaurant base, with restaurants generating over 1/4 Billion in annual sales. Network currently covers 75000 restaurants across 23 countries and five continents • Received over $700M in funding rounds from Rocket Internet & many others, highest raise by a food delivery company to date From January 2012 to 2014 (2 years) London, United KingdomRegionsl Sales & Account Development Manager @ Identify & build relationships with key stakeholders, regional directors, financial planing managers, and wealth managers - then leverage these to ensure Aegon solutions are proactively discussed to the hundreds of thousands of customers within HSBC, RBS, Barclays, NAB & Nationwide Key objective is to ensure that Aegon products and solutions are embedded to such a degree that they become a core part of every customer conversation -Coach & develop colleagues across the breadth of partner banks, up-skilling not just their product knowledge, but also advisers core skill-set enabling them to have world class customer conversations -Organized and delivered multi IFA seminars workshops promoting sales ideas and opportunities -Established thorough understanding of IFA’s business and buying drivers. -Embed improvements to sales processes, ensuring that hundreds of colleagues across the regions are experts in their ability to fulfil on Aegon solution 5000 partner sites in the field against KPI targets. Carried out regular 1:2:1 development meetings with my team. -Create and manage an account specific strategy for each of the central accounts in the territory including revenue and opportunity predictions by Stakeholder. -Create and manage an account specific strategy for non-centralised accounts alongside the other MAE revenue and opportunity predictions by Stakeholder. -Ensure all agreed targets and KPI’s are met. Work & regularly communicate with stakeholders - Identify new and emerging opportunities with a view to taking them into the business planning process - Deliver an unfaltering value added proposition to each account as outlined in the major accounts strategy. - Achieved a new business target of £2 million each month. - Retained repeat business at a minimum of 83% across list of designated accounts. - Exceptional relationship management skills and ability to manage time constraints effectively across diverse portfolios of clients using solution led approach From June 2008 to June 2011 (3 years 1 month) National Sales Manager @ Led transformation of the business function with turnover of £2m and heavy losses to a business with turnover of £10m. This was achieved through facilitating an overhaul of all systems and processes and implementing a scalable systems solution and management foundation which would allow the business to grow in multiple directions, including a globalisation initiative. My day to day role involved managing, designing and implementing all company operational systems and managing the operational teams to ensure the smooth daily running of the business. This involved daily management and interaction with the development, buying, web asset, finance, marketing, warehouse and customer service teams. In addition, I curated and implemented the growth. Achievements include: - Sales growth from £2m in 2006 to £10m in 2008 - Built teams and departments which saw employee growth from 8 to 80 Full Time Employees - Expansion, leading to c.50% of Sales - Design and launch of new systems, website and branding •Formulating a strategy to drive new user adoption of A&L as well as servicing existing customers •Responsibility for setting incentives across all sales channels and ensuring performance against core KPIs and targets •Talent management: recruiting and managing a sales team that will grow significantly •Collaborating with the marketing team to deliver targeted campaigns; working with the business data team to unlock efficiencies in our sales process •Quantitative and qualitative updates to the CEO and CFO, setting the sales roadmap • Project-managing initiatives to drive sales, e.g introduction of multiple call centres • Project-managing international expansion initiatives, including responsibility for all legal and technical aspects From March 2006 to June 2008 (2 years 4 months) Inside Sales Manager @ Targeted sales set at 100%, regularly achieved 175%. Working for a leading company the role required to build a pipeline of new business customers. The main part of the role involved approaching potential customers, promoting company services, performing market research for specific customer types, securing new businesses and appointment setting. Daily duties involved, understanding client needs in order to effectively promote company services and identifying opportunities to cross sell. Regularly exceeded targets which resulted in the firm tightening the target and commission margins. This role involved selling various financial services products to both consumers and businesses. Due to the nature of this position a high level of customer care, due diligence and professionalism was essential at all times. The Financial Services industry is a highly targeted environment not only relating to sales achieved but also included Service Level Agreements and Bank standards. Key management achievements include: • Ensuring growth in product sales at both front-line and strategic levels • Influencing and persuading key stakeholders in order to maintain a consistent sales strategy • Implementation of new MI / reporting tools and KPI • Improve the efficiency and effectiveness of reporting and processes and help enable more success From January 2004 to March 2006 (2 years 3 months) Divisional Operations Manager @ Working for a leading company the role required to build a pipeline of new business customers through effective outbound sales calls. The main part of the role involved identifying potential customers, promoting company services, performing market research for specific customer types, securing new businesses and appointment setting. Daily duties involved responding to incoming leads, understanding client needs in order to effectively promote company services and identifying opportunities to cross sell. Regularly exceeded targets which resulted in the firm tightening the target and commission margins. Sales & promoting, new products – internet line rental and contracts, phone servicing for customers, quick and efficient customer service, meeting targets, dealing with difficult customers on a daily basis, training new staff & other duties. From September 2002 to September 2003 (1 year 1 month) Floor Manager/Senior Sales @ Key Achievements: • Impacted a 29% area market share gain by maintaining 19%+ conversion footfall to target. • Directed and supported the team of 25 sales members and increased their productively, which led to a 21% gain in area participation, resulted in M.O.M increase 13.5%. • Achieved sales growth for all KPI’s and 78%+ attachment rate on insurance, placed in top 5 stores within the sector. From September 2001 to September 2002 (1 year 1 month) 2:1, Business IT @ De Montfort University From 2002 to 2005 Merit, BTEC National Diploma in Computing @ Epping Forest College From 1999 to 2001 Business information technology, GCSE @ Langdon secondary School From 1994 to 1999 Ram NLP is skilled in: CRM, Strategy, New Business Development, Account Management, B2B, Business Development, Management, Entrepreneurship, Sales Management, Sales Process, Business Planning, Business Relationship Management, Negotiation, Team Management, Key Account Management
Plentific Ltd in Partnership with Zoopla & Primelocation
Head of Business Development ★ We Are Hiring!!
March 2015 to Present
London, United Kingdom
Rocket Internet - Lazada.com Consultant (contract)
Country Manager - Advisor
March 2015 to June 2015
London, United Kingdom
Flubit in Partnership with Barclaycard Bespoke Offers.
Senior Manager - Merchant Acquisition UK/EU
April 2014 to March 2015
London, United Kingdom
Hungryhouse UK- Delivery Hero Holding Europe, Rocket Internet
Head of Sales UK
January 2012 to 2014
London, United Kingdom
AEGON - Scottish Equitable
Regionsl Sales & Account Development Manager
June 2008 to June 2011
Alliance & Leicester
National Sales Manager
March 2006 to June 2008
Royal Bank of Scotland
Inside Sales Manager
January 2004 to March 2006
Centrica
Divisional Operations Manager
September 2002 to September 2003
Phones4u
Floor Manager/Senior Sales
September 2001 to September 2002
We’re all about helping you make the right decisions during your home buying journey. With an array of cleverly designed calculators and expert advice throughout the process We’re on a mission to enrich people’s lives through better property decision and choosing professionals in our Find a Pro category (think mortgage brokers, conveyancers, builders, interior designers, architects, plumbers,... We’re all about helping you make the right decisions during your home buying journey. With an array of cleverly designed calculators and expert advice throughout the process We’re on a mission to enrich people’s lives through better property decision and choosing professionals in our Find a Pro category (think mortgage brokers, conveyancers, builders, interior designers, architects, plumbers, electricians etc.) http://zoopla.plentific.com/find-a-pro/ https://plentific.com/find-a-pro/apply/ http://primelocation.plentific.com/find-a-pro/ Launching our Corporate Concierge Service We're dedicated to providing professionals & executives (or their appointed representatives) a discrete, responsive and stress free service for all things property related, leaving them more time to concentrate on other priorities in life • Build & execute UK sales strategy with Co-founders • Working with a vibrant team delivering the vision for connecting reliable professionals • Proactively identify opportunities for sales process improvement • Fully responsible for building & motivating our World Class Sales Team driving unparalleled growth across all divisions • Focus on delivering 100%+ increase in professionals on the platform through identifying & exceeding the needs of current and future customers • Building revenue streams across other customer and product streams to ensure Plentific remains one of the fastest growing startups in the UK • Setting and measuring KPI's, performance management and people development • Managing Channel Marketing team, leading key Initiatives to drive customer acquisition through third party channels & affiliates • Ensuring Marketing plans are communicated & actioned across teams to drive high customer satisfaction & incremental sales through cross selling opportunities • Developing Key Account management strategies ensuring customer retention/satisfaction • Developing and governing Plentific Brand to reflect ambitious growth targets Ram 07930661743
What company does Ram NLP work for?
Ram NLP works for Plentific Ltd in Partnership with Zoopla & Primelocation
What is Ram NLP's role at Plentific Ltd in Partnership with Zoopla & Primelocation?
Ram NLP is Head of Business Development ★ We Are Hiring!!
What industry does Ram NLP work in?
Ram NLP works in the Internet industry.
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