Director of Operations @ From December 2013 to Present (2 years 1 month) Greater Philadelphia AreaDirector of Operations @ •Responsible for service and quality for all operations using the Be Magnifique strategy •Responsible for financial results for all operating departments •Responsible for operating team including motivation, development, recruitment and induction Team including 6 directors and a total...
Director of Operations @ From December 2013 to Present (2 years 1 month) Greater Philadelphia AreaDirector of Operations @ •Responsible for service and quality for all operations using the Be Magnifique strategy •Responsible for financial results for all operating departments •Responsible for operating team including motivation, development, recruitment and induction Team including 6 directors and a total of 120 FTE equivalents in operations •Assisting in the due diligence process for the hotel sale to new ownership including the execution of new productivity plan •Hotel onsite liaison for renovation project with ownership and construction manager •During Area General Manager’s absence, acting as hotel manager From July 2011 to November 2013 (2 years 5 months) Operations Manager @ •Pre-opening recruitment, induction & training plan •Pre-opening organisation, ordering, snagging, subcontracted company management •Operations planning & organisation, quality and service standard settings •Sales, marketing and distribution, strategy development •New revenue management system and PMS rollout •Nov 10 to Jan 11 Acting General Manager at the Novotel Wolverhampton for three months at the end of 2010 From August 2008 to July 2011 (3 years) London, United KingdomOperations Manager @ •Responsible for quality throughout hotel •Hotel sales development, revenue management & conference sales focus •Sales ledger, maintenance and financial controls, sales and GOP forecasting •Responsible for the motivation of 5 heads of departments and their co-ordination & development From July 2007 to July 2008 (1 year 1 month) Reading, United KingdomRooms Division Manager @ •Took over and re-branded an operating hotel •Supervised the hotel’s re-structuring & operations from day one during its £4 million refurbishment •Negotiated existing corporate, searched & developed new accounts (local, national, airline) •In charge of rooms and conference yield management & distribution •Budgeting, forecasting and reviewing hotel performance •Lead a team of 3 heads of department and 30 team members •Improved service quality standards From January 2005 to June 2007 (2 years 6 months) Cardiff, United KingdomFood and Beverage Manager @ •Responsible for a bar, a restaurant, C&B & room service •Lead a team of 4 assistants and 15 team members •Constantly ranked in the top 5 prime costs throughout the Novotel UK network (25 hotels) •Improving service & offer, moving from 3 to 4 stars: grooming, product variety, service attitude •Budgeted and planned F&B sales & costs in order to set the department’s overall target From March 2003 to December 2004 (1 year 10 months) Birmingham, United KingdomIMHI - IHMP, Hospitality Managment @ Essec Business School Paris From 2008 to 2009 Ecole Hoteliere de Lausanne From 2000 to 2003 Pierre Jotterand is skilled in: Event Management, Pre-opening, Food & Beverage, Revenue Analysis, Restaurants, Forecasting, Catering, Hotels, Hotel Management, Hospitality Management, Menu Development, Banquets, Yield Management, Recruiting, Cuisine
Director of Operations
December 2013 to Present
Greater Philadelphia Area
Director of Operations
July 2011 to November 2013
Novotel London Paddington
August 2008 to July 2011
London, United Kingdom
Novotel Reading Center
July 2007 to July 2008
Reading, United Kingdom
Novotel Cardiff Center
Rooms Division Manager
January 2005 to June 2007
Cardiff, United Kingdom
Novotel Birmingham Center
Food and Beverage Manager
March 2003 to December 2004
Birmingham, United Kingdom
What company does Pierre Jotterand work for?
Pierre Jotterand works for Sofitel Philadelphia
What is Pierre Jotterand's role at Sofitel Philadelphia?
Pierre Jotterand is Director of Operations
What industry does Pierre Jotterand work in?
Pierre Jotterand works in the Hospitality industry.
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