Jennifer Kyle's Email Addresses & Phone Numbers

📖 Summary

A senior business improvement and transformation specialist, with a track record of defining and implementing both small and large scale change initiatives to improve quality, standardisation, productivity and customer satisfaction. Experienced in the practical application, facilitation and training of Business Process Management (BPM), Business Process Improvement (BPI), Continuous Improvement (CI), Lean and Six Sigma (LSS) across Operations and Global Shared Service Functions within the Financial Services industry. I am an energetic and driven leader who is motivated by developing talent and embedding a continuous improvement mindset.Process Improvement Consultant @ From July 2014 to Present (1 year 6 months) Melbourne, AustraliaBusiness Improvement Utility Lead, Global Shared Services @ Responsible for developing and driving a culture of continuous improvement to enable the efficient identification, development and management of a significant portfolio of transformational business process improvement projects. By partnering with the business, the team and I deliver improvements to customer experience, process efficiency and quality, across diverse and challenging business environments to deliver major cost takeout and benefits realisation. Responsibilities covered 3 main areas of Project Delivery, Business As Usual Continuous Improvement and Process Improvement Consulting. From March 2012 to July 2014 (2 years 5 months) Melbourne, AustraliaSenior Business Improvement Manager, Global Shared Services @ Senior team member responsible for the delivery of process excellence for GSS through a clearly defined business process management framework and continuous improvement strategy. From March 2010 to March 2012 (2 years 1 month) Business Improvement Manager, Australia Operations @ Responsible for identifying, managing and delivering process improvement projects by translating current business issues into clear, measurable objectives and redesigning business processes and controls to meet or exceed customer requirements. Projects were focused on reducing cost, defects and lead time within Australia Operations. From December 2008 to March 2010 (1 year 4 months) Melbourne, AustraliaANZ Graduate, Business Analyst, Consumer Cards Customer Services @ Completed the ANZ graduate program as a business analyst in Consumer Cards Customer Services and as a team leader in the Issuing Disputes team. The program included participating in continuous learning exercises throughout the year and completing a graduate project in another area of ANZ for a four month period. From December 2007 to December 2008 (1 year 1 month) Melbourne, AustraliaPost Assessment Associate, Small Business Operations @ From June 2006 to December 2007 (1 year 7 months) Melbourne, AustraliaPremium Banking Sales Consultant, Australian Contact Centre @ From January 2006 to June 2006 (6 months) Melbourne, AustraliaRetail and Credit Card Customer Service Consultant, Australian Contact Centre @ From August 2005 to January 2006 (6 months) Melbourne, AustraliaTenancy Administrator @ From July 2004 to January 2006 (1 year 7 months) Melbourne, AustraliaCustomer Service Manager, Citylink @ From February 2004 to November 2005 (1 year 10 months) Hospitality Manager, Park Hyatt @ From November 2003 to March 2004 (5 months) Restaurant Manager @ From September 2001 to November 2003 (2 years 3 months) Melbourne, AustraliaAdvanced Diploma of Project Management, Project Management @ Australian Institute of Project Management From 2010 to 2010 Post Graduate Diploma in Human Resources, HR @ Monash University From 2005 to 2006 Bachelor of Business / Bachelor of Arts, Marketing, Management and Psychology @ Monash University From 2001 to 2005 Jennifer Kyle is skilled in: Process Improvement, Change Management, Business Process Improvement, Six Sigma, Stakeholder Management, Operations Management, Operational Excellence, Quality Assurance, Quality System, Lean Thinking, Lean Transformation, Governance, Kaizen, Leadership, People Development