Jerry Griffith's Email

Project Director @ Developed and managed a team of client facing Project Managers. Responsible for all aspects related to client satisfaction and served as the escalation point for any issues. Frequently required to contact clients at high levels to understand their needs and ensure expectations are being met. Ensured the delivery of the highest quality of e-Discovery services and support including meeting service level agreements are met or exceeded. Engaged development, IT, sales, finance, and HR departments in order to leverage all internal resources are properly scaled to efficiently provide services to our clients. Additionally…  Developed mentorship program which created project and position overlap. This raises morale and eliminates gaps to enable upward mobility and easy project transitions  Hired team members from the bottom and developed employees within the system and promoted from within the organization.  Created project historical documentation protocols to enable easy transition of projects which intern gave clients seamless transition between project managers.  Advised interdepartmental committees on a frequent basis on how to most effectively serve our clients and help resolve issues related to conflicting resources.  Worked with Sales as a Subject Matter Export to provide deep insight to how the Project Management engages the client and overall workflows of a project.  Engaged with clients as a consultant to develop project scopes and strategies to reach their goals.  Acted as Project Management overflow as workload exceeded our capacity in times of extreme business or personnel time off.  Kept stakeholders up to date regarding all projects as an aggregate or individually as needed.  Mentored all sub-ordinates. Surrounded myself with great workers and people to make the department and the company be the best it can be. From May 2011 to Present (4 years 8 months) San Antonio, Texas Area

B.A., Philosophy @ University of Washington Jerry Griffith is skilled in: IPRO, ESI, Document Review, Intellectual Property, Litigation Support, Project Management, Professional Services, Consulting, Document Management, Legal Writing