Jeffrey Regan's Email Addresses & Phone Numbers

📖 Summary

Senior Site Reliability Engineer, Cloud Operations @ Splunk Provided site reliability engineering & oncall support for Splunk Cloud infrastructure & customer environments. Became an important lead who could step into people manager or project manager roles as needed.Team Leadership: • Unofficial Team Lead for SF based SRE team. • Managed production projects/tasks/incidents. • Mentored/Trained SREs, NOC engineers & interns. • Improved efficiency & quality of work by standardizing procedures & escalations.Splunk Cloud Platform Support: • Site operational readiness & support • Automation to manage services & applications • Incident Management • Managed Deployments & Planned Maintenance San Francisco Bay AreaUNIX Consultant, Platforms Engineering @ Facebook Provided UNIX consulting for management, automation & support of virtualized platforms at scale for corporate infrastructure & applications, including:• Capacity management, monitoring & mitigation.• Root Cause Analysis & troubleshooting• Upgrades & Patch Management to hypervisor clusters• Supported vital virtual systems running corporate infrastructure & business services.• Transformed team procedures from manual GUI work to CLI based automation.• Improved efficiency of cluster deployment & management processes.• Created scalable tools to migrate several thousand VMs across clusters. From July 2017 to April 2018 (10 months) San Francisco Bay AreaSenior Linux Systems Engineer @ Shutterfly Inc. Provided site reliability & systems engineering for production systems, services & infrastructure: • Operational Planning & Deployments • Release Deployments & System Builds • Capacity Planning & Performance Testing • Maintenance & Improvement Automation • Networking & High Availability • Health & Tuning of systems, applications • Metrics, Monitoring & Incident PreparednessProduction Services Ownership included: • API Gateways and Backend Services • Front End Web Services • JVM Microservices • SQL & NoSQL Database Clusters • Message Queuing Clusters • Infrastructure LDAP • Data Warehouse Hadoop Clusters From November 2014 to June 2017 (2 years 8 months) San Francisco Bay AreaSystems Engineer/Administrator @ RichRelevance • Provided L3 systems & application support for production systems (24/7 on-call).• Helped maintain 24/7 technical site readiness & efficiency.• Increased Operational Efficiency by creating automation tools for deployments & systems management.• Contributed to Operational projects: datacenter / networking / deployments / maintenance.• Maintained health & availability of big data clusters, services & data.• Contributed to planning & deployment of multiple datacenter installations.• Provided cross-functional team training & support for production systems & incident resolution. From March 2012 to November 2014 (2 years 9 months) San Francisco Bay AreaStorage Systems & Application Support Engineer @ YouSendIt • Oversaw all core business production storage systems: 1+ petabytes on 150+ Linux OS’s.• Developed automation tools for deployment, rollback, maintenance, monitoring & traffic tuning.• Coordinated L3 Application Support between cross-functional teams to solve issues in production.• Provided 24/7 on-call NOC support for production systems.• Led cross-functional teams for incident response & root cause analysis for production issues.• Hired & provided training & mentorship for my subordinate operations engineer. From December 2010 to August 2011 (9 months) San Francisco Bay AreaIT Manager & Office Manager @ BioFinancial Corp. IT Manager: Responsible for all IT assets & support for 3 offices.• Developed & supported corporate IT systems & information assets.• Managed trading & accounting systems.• Automated business operations & services.• Budgeting / Procurement / Purchasing / Inventory / Vendor Management.Office Manager: Oversaw all corporate staff management functions below executive level:• Human Resources: recruitment, staffing, team building, performance review, motivation, dismissal.• Several office installation projects for partner entities.• Internship program with 2-6 interns every quarter.• Customer service, marketing material, & sales support. From January 2006 to December 2010 (5 years) Information Technology Manager @ Performance Research and Design, Inc. • Created & provided oversight of security policies, procedures & standards of conduct.• Designed & developed corporate IT infrastructure adhering to security policies including: • Custom network services (UNIX/BSD): firewalls; DHCP, DNS; backup servers. • Corp IT Services: Windows AD, group policy, file servers, update management, security, etc. • Web/application & database servers for trading & customer data management systems. • Automation tools & scripting. From January 2001 to December 2005 (5 years) Systems Administrator & Sales Associate @ Morgan Stanley Started part-time during high school & quickly evolved into 2 important concurrent roles. Systems Administrator: oversaw IT systems management for a small team including:• Provided IT support, automation, backup & policy management.• Managed a MS Windows for Workgroups & Novell Netware Domain (on Linux). • Managed 14 database systems & created a system to merge that data for statistical analysis.Sales Associate:• Provided Financial portfolio analysis & statistical forecasting.• Created Financial Portfolio Management Proposals for large corporate & government entities.• Managed Team Projects: Research / Analysis / Proposals / Sales & Marketing From June 1992 to February 1999 (6 years 9 months) Santa Cruz, California, United States