My goal is to get work done correctly, quickly and completely.

Customer Success Architect @ - Deployed at key strategic customers that have implementations involving multiple sites, multiple business units, multiple regions or deployments of massive scale. - Bring a framework of expertise to DocuSign solution automation, best practices and technology leadership. - Ensure that business requirements are fully understood and addressed throughout the implementation of the DocuSign solution. - Guide implementation of each individual business unit within the enterprise. - Champion DocuSign adoption within the customer enterprise by providing leadership driving the identification and ROI justification of use cases for the DocuSign solution. - Provide creative solutions to key obstacles preventing customer adoption. - Represent DocuSign to the most strategic customers and ensure exceptional customer satisfaction. From April 2014 to Present (1 year 5 months) Greater New York City AreaTechnical Delivery Manager @ • Manage the release and deployment of Fidessa’s Americas division of its global market data software and services. • Estimate CPU, memory, storage and bandwidth needs for new software systems and existing systems whose resource needs have changed. • Coordinate software migrations while delivering undisrupted service to our clients. • Perform analysis of various market data feeds to provide the business with the data to make informed decisions. • Lead coordination efforts with the development, contracts, and infrastructure teams to communicate and expedite priority action items. • Analyze current server and network infrastructure to ensure system stability and availability during record high trading days, procuring the necessary equipment and reconfiguring our systems to provision for such an event. • Prepare the infrastructure and release the software for new market data feed handlers. • Project lead for the installation of the Fidessa Ticker Plant systems in remote regions. • Perform analysis and draft plans to migrate our software to a vendor’s hosted service, which saved the company seven hundred thousand dollars over two years. • Work with vendors to identify and eliminate bugs in their software. • Project lead for the migration of 1,400+ clients from a unicast to a multicast infrastructure in the UAT, Simulation and Production environments. • Lead developer in a project to enable our clients to test trading U.S. equities and view analytics. • Integrate and enhance open source applications into our systems. • Automated software rollouts to the UAT and Simulation environments in order to perform upgrades outside-of-market-hours to 400+ diverse logical systems. • Simplified the tracking and management of hardware usage and resources across 1000+ logical systems on virtual zones across 200+ physical servers through shell scripts. • Create standardized request forms to improve clarity in communication between parties. From August 2007 to April 2014 (6 years 9 months) Greater New York City AreaProject Manager/Programmer @ • Programmed an adapter for PL/X structures to XML in C++. • Managed a project to display system information on Java Server Faces web application. • Worked with project sponsors to create a clearly defined project definition. • Recruited a team of six programmers from four colleges to fill the resource requirement. • Leveraged negotiation and communication skills to guide project teams across four different sites/locations. From 2006 to 2007 (1 year) Greater New York City AreaSystem Programmer/Engineer @ • Programmed for the z/OS UNIX System Services Kernel team in a proprietary IBM programming language, PL/X, in order to enable UNIX applications to run on z/OS. • Interacted with customers through telephone or online messaging to negotiate Authorized Program Analysis Report (APAR) service deadlines, and with z/Series vendors to help them understand the differences of the future releases. • Presented my operating system enhancement at the IBM z/OS Teach the Teachers session. From June 2004 to 2006 (2 years)

Bachelor of Science (B.S.), Computer Engineering, 3.41 @ Penn State University From 2000 to 2004 Jan-Michael Cruz is skilled in: Vim, Microsoft Office, Microsoft Excel, Microsoft Word, IBM Rational Portfolio..., Eclipse, Solaris, Windows, Linux, TCL, Java, C++, C, PHP, MySQL, Testing, Integration, Web Applications