Image of Evan Klein

Evan Klein

Director

Satrix Solutions Founder | Customer Experience Champion | VoC Expert | CX Speaker

Scottsdale, Arizona

Section title

Evan Klein's Email Addresses & Phone Numbers

Evan Klein's Work Experience

Kestrel Solutions

Director

2000 to 2001

AltaVista

Director

1999 to 2000

Vitria Technology

Director

2001 to 2002

Evan Klein's Education

Carnegie-Mellon University

BS, Economics

1985 to 1989

Evan Klein's Professional Skills Radar Chart

Based on our findings, Evan Klein is ...

Friendly
Confident
Talkative

What's on Evan Klein's mind?

Based on our findings, Evan Klein is ...

50% Left Brained
50% Right Brained

Evan Klein's Estimated Salary Range

About Evan Klein's Current Company

Kestrel Solutions

Frequently Asked Questions about Evan Klein

What company does Evan Klein work for?

Evan Klein works for Kestrel Solutions


What is Evan Klein's role at Kestrel Solutions?

Evan Klein is Director


What is Evan Klein's personal email address?

Evan Klein's personal email address is ev****[email protected]


What is Evan Klein's business email address?

Evan Klein's business email address is e*****@satrixsolutions.com


What is Evan Klein's Phone Number?

Evan Klein's phone (602) ***-*171


What industry does Evan Klein work in?

Evan Klein works in the Management Consulting industry.


About Evan Klein

📖 Summary

Director @ Kestrel Solutions From 2000 to 2001 (1 year) Director @ AltaVista From 1999 to 2000 (1 year) Director @ Vitria Technology From 2001 to 2002 (1 year) Founder & President @ Satrix Solutions Satrix Solutions is a voice-of-customer champion, positioning companies to derive maximum value from their most important assets – customers, employees, and reputation. Benefitting from a range of feedback programs and a consultative approach, companies that partner with Satrix Solutions experience improvements in retention, referrals, reputation, and sales win rates. The objective insights and recommendations delivered empower business leaders to outperform the competition and achieve higher valuations in the public and private markets. Flawless execution is the focus as we embark on designing and implementing your customer feedback and employee engagement programs, utilizing best practices and avoiding common pitfalls. We rely on our extensive experience to analyze and interpret your feedback data, without bias, and deliver detailed metrics, segmentation data and vital trends that are both informative and actionable. The added visibility into customer perceptions and employee sentiment enables your business leaders to make more informed decisions and prioritize improvement efforts that will fuel revenue and profit growth.Listed below, our portfolio of services includes design, construction, execution, analysis, recommendations, action planning and ROI quantification:- Customer Satisfaction Surveys- Net Promoter Score (NPS)®- Customer Advisory Boards- Customer Perception Audits- Sales Win / Loss Analysis- Customer Defection Analysis- Employee Net Promoter Score (eNPS)- Employee Satisfaction / Engagement Surveys- Employee Opinion Surveys- Interdepartmental Surveys- Competitive Benchmarking Surveys Head of Client Satisfaction @ iCrossing - Established and led the office of Client Satisfaction - responsible for improving iCrossing’s customer centricity and working with executives to inject strong customer centric beliefs and behaviors into the organization. - Regularly and systematically gathered and analyzed feedback from customers and prospects regarding their level of satisfaction with iCrossing and their overall perception of the organization. - Collected, analyzed, interpreted and disseminated Voice of Customer (VoC) feedback – provided specific feedback in areas of excellence and opportunities for improvement- Identified customer service pain points and root causes – drove process improvement initiatives and behavioral changes to reduce or eliminate vulnerabilities- Initiated and ran numerous client satisfaction programs, including multiple Customer Advisory Boards, bi-annual Customer Satisfaction Surveys, Customer Reference Program, Customer Defection Analysis and New Business Win / Loss Analysis From 2006 to 2008 (2 years) EVP, Capital Markets Intelligence @ Thomson Reuters - Managed Capital Markets Intelligence business, a global consulting practice with $50M in revenue and nearly 200 employees in New York, Chicago, San Francisco, London and Hong Kong- Responsible for P&L oversight, client satisfaction & retention, employee communication & retention, business & strategic development, competitive intelligence and public relations- Grew revenue in 2003 and 2004 after two consecutive years of revenue decline- Increased new customer count by more than 15% in both 2003 and 2004- Significantly improved client satisfaction, with more than 90% of clients indicating high levels of satisfaction (as measured by 2004 customer survey)- Reduced costs / improved margins - without sacrificing employee morale or customer experience- More than tripled steals from competitors while losses fell by more than 50%- Personally responsible for driving several million dollars in new revenue during tenure From 2002 to 2005 (3 years) Greater New York City AreaManaging Director @ The Carson Group - Started West Coast operations, serving Fortune 500 technology companies- Responsible for all customer metrics of West Coast Office, including satisfaction, retention, profitability and reference accounts - Managed staff which increased from four to 25+ during tenure- Increased office revenues by more than 500% to over $4 million in two years, far exceeding revenue growth targets From 1996 to 1999 (3 years) Assistant Vice President @ Georgeson - Promoted four times in as many years before serving as manager of one of the division’s largest groups- Managed staff of 15 with P&L responsibility From 1992 to 1996 (4 years)


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In a nutshell

Evan Klein's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

2 year(s), 1 month(s)

Evan Klein's Willingness to Change Jobs

Unlikely

Likely

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Evan Klein's Social Media Links

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