Support Specialist @ San Diego County Credit Union
Personal Banker @ Wells Fargo
Associate of Arts (AA), Psychology, 3.775 @
Seeking a career within an established company where I may apply 7 years of psychology knowledge. Highly motivated individual that is passionate about enhancing the health and development of children and adults through extraordinary care, research and education. With a Bachelors in Psychology coupled with my previous experience working with children with special needs, I have the
Seeking a career within an established company where I may apply 7 years of psychology knowledge. Highly motivated individual that is passionate about enhancing the health and development of children and adults through extraordinary care, research and education. With a Bachelors in Psychology coupled with my previous experience working with children with special needs, I have the ability to maintain safety, communicate effectively and passionately work with clients to change their lives.
Behavioral Therapist @ Apply 1:1 intensive Applied Behavior Analysis services that are individualized programs based on client and family need.
Identify and analyze inappropriate behavior and reinforcing factors of that behavior for children with special needs from ages 2 to 10 and adults ages 18-25.
Plan and organize each therapy session by implementing custom designed behavioral programs that address each target behavior by using positive and negative reinforcement, pivotal response treatment, shaping and differential reinforcement of other behaviors.
Record and analyze data trends pertaining to each behavior program while applying changes to increase progress.
Communicate and empathize with parents while recommending various techniques and strategies to improve the child's progress.
Ability to adapt and use innovative strategies while implementing therapy directed towards improving cognitive functioning, social habits, language development, gross and fine motor skills and self help.
Prepare instructional materials i.e tact cards, 2d stimuli, game boards and token boards.
Implement self care programs that include: dressing, feeding, toilet training and individual hygiene.
Work in classroom settings and YMCA after school program implementing behavior modification engineered towards enhancing social behavior and appropriate classroom etiquette.
Collaborate with upper management and licensed BCBA’s on program changes, functions of behaviors and assessments of reinforcers. From November 2014 to Present (1 year 2 months) Greater San Diego AreaSupport Specialist @ Coordinate and direct lobby traffic while providing professional and accurate service.
Ability to probe and determine financial needs while establishing rapport.
Stay organized and flexible while maintaining scheduling, appointments and documenting schedule changes.
• Connected with members while applying interpersonal skills that allowed them to put their trust within SDCCU
Adapted to various types of customer personalities while attending to members questions and concerns.
Used innovation and problem solving skills to ensure the member issues were resolved in a timely manner From September 2014 to November 2014 (3 months) Greater San Diego AreaPersonal Banker @ Built relationships with customers while analyzing their financial needs and providing them with the best options to enhance their finances.
Manage customer portfolios while using verbal communication and decision making to enhance the customer experience.
• Developed and maintained a relationship with Wells Fargo partners to strategically present various products to customers
Maintained new and existing relationships with clients consistently by using verbal communication, listening and negotiation in an effort to find a common solution for the financial needs that they had at the time.
Used innovation and problem solving skills to ensure the customers issues were resolved From May 2014 to September 2014 (5 months) Greater San Diego AreaBusiness Finance Consultant @ Direct business clients in a consultant manner to identify beneficial profit margins and increase annual gross revenue by implementing short-term working capital loans.
Funded loan amounts from $5,000-$250,00 averaging between 4-8 deals a month
• Initiated cold/warm calls to affluent business owners and analyzed personalities before approaching the sell
• Analyzed merchant, business bank statements and personal/business credit to qualify applicants
• Maintain new and existing relationships with clients by relating to customers and earning their trust through verbal and written communication
• Cited as one of “Top Working Capital Producers” Fourth Quarter 2013 by CEO David Gilbert From January 2013 to May 2014 (1 year 5 months) Greater San Diego AreaBarista @ Ensured customer satisfaction on a daily basis,
worked at a fast and efficient pace, dependable employee with the ability to balance academics and job responsibilities. From January 2011 to June 2012 (1 year 6 months) Greater Los Angeles AreaIntern @ Transcribed psychological therapy sessions, provided insight and feedback in group meetings in regards to diagnosis, treatment options and recovery practices for clients. Researched various types of articles and thesis that lead to the advancement of a new therapy design.
• Listened to recorded therapy sessions and transcribed conversations while analyzing techniques.
• Analyzed research and articles in depth in order to contribute to a new form of therapy.
• Sat in group sessions among therapists and listened in to problem solving and the diagnosis process.
Provided feedback to therapist regarding clients and their potential disorders, what type of therapeutic techniques I would perform, as well as how it related to the classes that I was taking at the time.
Organized paperwork and research for the head therapist based on truth and lack of evidence. From March 2011 to June 2011 (4 months) Greater Los Angeles Area
Bachelor of Arts (B.A.), Psychology, 3.443 @ University of California, Los Angeles From 2010 to 2012 Associate of Arts (AA), Psychology, 3.775 @ Southwestern College From 2009 to 2010 Associate of Arts (AA), Psychology, 4.0 @ Arizona Western College From 2008 to 2009 Diploma, General Studies, 3.1 @ Eastlake High School From 2004 to 2008 Erika Grundon is skilled in: Sales, Customer Service, Customer Satisfaction, Finance, Sales Process, Inside Sales, Event Management, Budgets, Self-driven, Positive Behavior Support, Behavior Modification, Communication, PowerPoint, Public Speaking, Business Development
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