Accomplished professional with demonstrated expertise leading high profile initiatives within the eCommerce and banking industry to achieve organizational goals. Background includes leading process improvement efforts and defining standards to improve efficiency, reduce costs, and impact the bottom-line. Strong communication skills and the ability to cultivate key relationships at all levels. An effective analyst, strategic planner, respected leader,...
Accomplished professional with demonstrated expertise leading high profile initiatives within the eCommerce and banking industry to achieve organizational goals. Background includes leading process improvement efforts and defining standards to improve efficiency, reduce costs, and impact the bottom-line. Strong communication skills and the ability to cultivate key relationships at all levels. An effective analyst, strategic planner, respected leader, and solution provider; dedicated to surpassing objectives.Business Intelligence Analyst @ From June 2015 to Present (3 months) North America Sales Analyst @ From May 2014 to June 2015 (1 year 2 months) Austin, Texas AreaGlobal Customer Experience Analyst @ Reporting Analyst for our global Customer Service, Trust & Security and Knowledge Management (web analytics) divisions. -Assist in documenting business requirements and implementing ETL standards to produce consumable data from existing and new business platforms. -Assist in developing views to migrate data between source tables to target area. -Conduct vigorous data integrity testing. -Analyze data and business needs to create reporting for both external and internal customers, including offshore vendors. -Design, develop and maintain reports via SQL Server Management Studio and SQL Server Reporting Services, with design and development of dynamic dashboards in Tableau. -Analyze reports to identify trends and support strategic initiatives across the various functional business groups. -Design, develop and maintain Confluence wiki page for business users to easily access reporting information, including available reports and dashboards, project queue, data project requirements and business user guides. From August 2013 to May 2014 (10 months) Austin, TXDepartment Analyst @ Report directly to the Senior Vice President to support the reporting and analytics for nine separate business units overseeing the foreclosure, real estate owned and loss mitigation departments. Key Accomplishments: -Assigned as subject matter expert to the Consumer Financial Protection Bureau project to analyze, revise and implement processes to comply with mortgage servicing governmental regulations. -Co-chaired the project management of a major vendor disengagement completed by OneWest Bank. Efforts allowed OneWest Bank to reduce vendor services by 7MM annually. -Analyzed and developed code to replace reports formally generated by the above vendor, which are marketed to servicers at a cost of over 100k annually. -Assisted in the development and testing of a vendor portal for the OneWest Bank attorney network to increase servicer and law firm efficiencies. -Created and maintained KPI management reports to track and measure performance of all seven foreclosure business units lending to comprehensive controls to mitigate compensatory fees attributed to controllable delays. -Designed, developed and maintained the department's monthly executive management deck for oversight of industry, regulatory and investor process compliance and issues. -Twice awarded the Purple Grand Achievement Award, the highest award given by OneWest Bank, for the successful efforts in completing the OneWest Bank vendor disengagement project and the legal document application project, quantifying a company cost savings of 7.5MM annually. From January 2013 to August 2013 (8 months) Analyst @ Served as an Analyst reporting to First Vice President of Legal Document Compliance. Developed and provided the reporting and analytics for all daily operations and control measures. Key Accomplishments: -Co-chaired the project management of the legal document application to streamline the legal document creation, resulting in a reduced cycle time and document error rates in excess of 40% down to 3% on average. -Organized, scheduled, and led state level training to over 120 law firms for application production release. -Self-taught SQL, XML and VBA to provide effective feedback in the development of the application. From February 2012 to January 2013 (1 year) Team Lead @ Served as Team Lead to First Vice President of Legal Document Compliance. Managed, trained and completed daily operational activities. Key Accomplishments: -Created KPI management reports to track and measure performance lending to increased team production and effective managing of inventory. -Drafted policies, procedures and best practices in abidance with government regulations (Office of the Comptroller of the Currency). From April 2011 to February 2012 (11 months) Vendor Lead @ Vendor Lead for the Vendor Management, Preservation and Valuations business unit. Provided daily support to operations ensuring all preservation, valuations and vendors of OneWest Bank assets were performing to defined and expected standards. Key Accomplishments: -Assisted in the creation and development of the OneWest Bank vendor scorecard to provide monthly feedback on vendor performance for continual oversight and improvement. -Successfully mitigated 17MM in investor compensatory fee requests as it related to property management. From May 2010 to April 2011 (1 year) Vendor Specialist @ Vendor specialist for the Vendor Management, Preservation and Valuations business unit. Provided daily support to operations ensuring all preservation, valuations and vendors of OneWest Bank assets were performing to defined and expected standards. Key Accomplishments: -Created and developed a high risk property preservation team adopted by multiple servicers in the default industry. From June 2009 to May 2010 (1 year) Spanish Linguistics @ The University of Texas at Austin From 2005 to 2008 Erica Huerta is skilled in: Analysis, Vendor Management, Process Improvement, Loans, Banking, Call Centers, Loss Mitigation, Executive Management, Leadership, Management, Risk Management, Credit, Mortgage Servicing, Finance, Strategy, Business Analysis, Analytics, Loan Servicing, Mortgage Lending, Business Process, Project Management, Training, Tableau, MS Excel Pivot Tables, Confluence, Salesforce.com, Customer Service, Customer Experience, Knowledge Management, Web Analytics
Business Intelligence Analyst
June 2015 to Present
North America Sales Analyst
May 2014 to June 2015
Austin, Texas Area
Global Customer Experience Analyst
August 2013 to May 2014
January 2013 to August 2013
February 2012 to January 2013
April 2011 to February 2012
May 2010 to April 2011
June 2009 to May 2010
What company does Erica Huerta work for?
Erica Huerta works for BlackLocus
What is Erica Huerta's role at BlackLocus?
Erica Huerta is Business Intelligence Analyst
What industry does Erica Huerta work in?
Erica Huerta works in the Computer Software industry.
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