Chief Operating Officer @ Delivering Legal Document Management Solutions across verticals to the UK and US markets From January 2015 to Present (1 year) London, United KingdomManaging Director @ Consultancy in the EDMS, CRM and IT Director/ Management From February 2008 to Present (7 years 11 months) EMEA ECM Business Change Director @ Aon Risk Solutions EMEA Operations are running a Business Convergence Programme across 8 streams, including Content/ Document Management; Document Generation; Motor Fleet; Health & Benefits; Management Information; Sales & Marketing; Payroll; Time Recording. The first stream of work was ECM so had to define all the templates for the subsequent programmes of work covering: Terms of Reference; Programme & Project Initiation documents; Governance; EMEA Funding sign-off of 5 year programme; Business Cost Benefit Analysis; Business Awareness, User Training, User Acceptancee Tesing and Benefits Reviews. Worked with local Business teams, offshore delivery team and local IT team to ensure a successful delivery of Business solutions to a centralise shared service within a 12 week timeframe. Initial 3 deliveries completed to Austria, France and South Africa before handing over to internal team to move on to work with the funding profile for the 2nd and 3rd stream of work, Health & Benefits and Document Retention programmes and gained sign-off from EMEA funding board before completing his contract. From March 2014 to December 2014 (10 months) London, United KingdomBusiness Change Programme Manager @ Leading International Expat Insurance company needed a complete infrastructure refresh from their communications infrastructure, anaysis of new routes to market and change of their core line of business system. Programme Managed from project from solution architecture through to the selection and procurement. From March 2013 to March 2014 (1 year 1 month) Chief Executive Officer @ "Transforming the way people work" Looking at cutting edge use of technologies including collaboration of Case Management, Social Media and Cloud technologies From April 2009 to March 2014 (5 years) Business Change and Solution Architect @ Life Insurance Company delivering across Europe. Solution Architect for European re-design and rollout of their Life Insurance, IBM FileNet Content Management solution to allow them to move away from expensive emcumbent suppliers. Migrate from optical libraries to NAS based solution and advisory position in the renegotiation of IBM FileNet global contract working with the central procurement in Canada. The solution also required a review of their communication infrstructure and a desktop refresh with the goal to future proof the Business and allow flexibility when selecting their next line of Business Insurance solution. From March 2008 to April 2009 (1 year 2 months) Consulting Director @ Founder member of Oceanus who provide software solutions to Blue Chip organisations. Implementing case management solutions, CRM solutions and environment/ business management tools. From April 1997 to February 2008 (10 years 11 months) IT Manager @ Contract position for Oceanus, where I restructured the Helpdesk, recruited a development team. Implemented a Document Management CRM solution, PABX using CTI integration with the Document Management/ CRM System From May 1997 to December 1998 (1 year 8 months) Technical Services Manager @ One of the first employees in FileNeyt UK when they started up in the UK in 1991. Was involved in all the major implementations and had responsibility of the Helpdesk as part of my responsibilities. From November 1991 to March 1997 (5 years 5 months)

Doug Forbes is skilled in: Enterprise Content Management, Business Process Management, Business Process Design, Document Management, FileNet, SOA, Information Management, Enterprise Software, SaaS, Professional Services, Cloud Computing, Pre-sales, Solution Architecture, Sales Enablement, Business Analysis