Vice President with Hitachi Consulting, Oracle CRM & Customer Experience Practice Leader. My expertise is rooted in facilitating client engagement and contact center thought leadership. Over the past 17 years, I have managed over 100 large-scale CRM deployments across North America, Europe, Asia, Australia and the Middle East. Broad industry experience includes High Technology, Public Sector, Wholesale Distribution, Industrial Manufacturing, Consumer Package Goods, Food and Beverage, Aerospace and Defense, Oil and Gas and Financial Services. Today, I lead a global team of customer experience practitioners who serve clients across multiple industries and Oracle CX applications. My thought leadership is grounded on maximizing ROI through proven implementation methodologies, best practices in sales force automation, customer experience mapping and loyalty analysis, and including organizational change management in every engagement. I have deep exposure to the full suite of Oracle CX products – Siebel CRM, Oracle Sales and Service Cloud, Oracle Knowledge, SRM, Oracle CRM On Demand and atg. Additional experience includes: Salesforce.com, Microsoft Dynamics CRM, Aprimo, MDM/EDQ, Oracle E-Business Suite R12 and various mobility and extensibility applications.

Vice President, Management Consulting, Oracle CRM | CX @ From December 1995 to Present (20 years 1 month) Greater Denver AreaManager @ From 1995 to 1999 (4 years)

BS, Business Administration and Management, General @ Le Moyne College From 1990 to 1994 Dave Sheridan is skilled in: Business Intelligence, Program Management, Siebel, Business Analysis, Business Process Improvement, IT Strategy, Oracle E-Business Suite, Change Management, Cloud Computing, Enterprise Software, CRM, Software Project Management, Business Process Re-engineering, Business Transformation, Professional Services, Master Data Management, Oracle Applications, Solution Architecture, SaaS