Solely managing the end to end recruitment process for key accounts in the Technical /Computer Software Sector. Recruiting for technical and corporate function roles across the UK and EMEA. Networking across EMEA sourcing excellent candidates for EMEA roles as well as sourcing directly through various means of social media.

Client Manager @ Managing the recruitment needs and full recruitment life cycle for a global enterprise software organisation across EMEA. Areas of interest and expertise - IT Sector: C (# + ++) Python Bash Shell Xen Linux Linux Kernel Cloud Virtualisation Ruby Windows VMWare SAN SaaS VLans For positions such as: - Software Development - Software Engineering - Software Testing - Architecture and Design - Networking - Storage Areas of interest and expertise - General (UK & EMEA): Accounts Payable/Receiveables Technical Support Sales Support Channel Marketing In-House Recruitment Internal Sales Please see see my profile for further details of roles that I am currently working on. Please connect to me if you are currently looking for a role in any of the areas described or if you will be looking for a new role in the future. 0044 (0) 1635 43100 or claire@dovetailhrs.co.uk From August 2010 to Present (5 years 5 months) UK Telesales Manager @ Managing,motivating,appraising and developing a team of 75 telesales and administrative personnel. Maintaining and developing existing business of circa £8m/mth and 12,000 customers through regular call scheduling, call management, promotional activity and excellent customer service. Implementing and executing structural changes to enhance and develop and to meet the strategy of the business. Regularly meet/exceed KPI, standard and sales targets. Maintain all Human Resources policies including managing recruitment, disciplinary and grievance procedures, restructures and appraisal and review processes. Work in conjunction with field and national account managers in order to develop individual regional businesses. From June 2005 to July 2010 (5 years 2 months) Telesales Manager @ Manage a team of 25 telesales and 3 admin staff supporting all business types within the M25. Motivate the team through promotional months/weeks and encourage sales to assist with targets. Analyse sales, product range and customer spend for future planning and initiatives. Set and monitor KPIs and promotion sales for all team members rewarding where appropriate. Execute regular one to one appraisals and reviews while adjusting job descriptions where relevant. Support field and national account sales teams with product, customer and sales information. Ensure effectiveness and efficiency in all inbound and outbound calling by listening in to calls. Maintain a complicated roster, commision and payroll base so that it was coherent to all concerned. From December 2004 to June 2005 (7 months) Customer Services Mgr @ From 2001 to 2004 (3 years)

CIPD Qualified @ Newbury College, Newbury. Berkshire From 2013 to 2014 HND, Recreation & Leisure Management @ University of Wales, Cardiff From 1998 to 2000 St Bartholomews School From 1990 to 1995 Claire Clark Assoc CIPD is skilled in: Technical Recruiting, Key Account Management, Social Networking, Teamwork, Troubleshooting, Recruiting, Human Resources, Account Management, Executive Search, Contract Recruitment, Sourcing, Team Management, Sales, Management, Cloud Computing