Hands-on Professional Services leader with a proven track record of growing revenue, improving customer satisfaction and driving continuous improvements in industry-standard KPI’s. Experience and expertise in building teams, growing global footprint and establishing processes to ensure business growth. SKILLS HIGHLIGHTS • Proven ability to set the vision and lead global business units to attain profitability • Experience in leading under-performing strategic business units to a turn-around • Closing deals in diverse geographical markets • Experience in managing key strategic accounts requiring executive involvement • Experience in establishing and running effective global teams to support mission-critical software installations – both Enterprise and SaaS • Experience in working in fast-changing industry and contribute towards scaling an organization from start-up to mid-size • Excellent leadership skills with ability to provide calm and sound guidance during crisis situations • Experience in working with different business units across the firm and developing solutions for customers • Excellent written and oral communication skills • 15+ years of solid Capital Markets experience

Senior Director, Professional Services, AMERICAS @ Regional head of Professional Services responsible for Business Development, Revenue generation, managing P&L of the regional business unit, identifying new business opportunities for growth, contract negotiations, relationship management, improving client satisfaction, project initialization, governance, implementation and successful closure. Calypso Technology is the leading cross asset front-to-back trading, trade processing and Clearing software solution in the world today. Calypso’s Java-based platform enables Exchanges and Clearing Member Firms as well as other global financial institutions to reduce Clearing, processing and operational costs and provide better, integrated solutions across all asset classes, from foreign exchange and equities to interest rates, credit derivatives and structured products From August 2015 to Present (3 months) San Francisco Bay AreaSenior Director, Professional Services, APAC & Middle East @ Regional head of Professional Services responsible for Business Development, Revenue generation, managing P&L of the regional business unit, identifying new business opportunities for growth, contract negotiations, relationship management, improving client satisfaction, project initialization, governance, implementation and successful closure. Team size is 75+ FTEs servicing 35+ clients in the region Calypso Technology is the leading cross asset front-to-back trading, trade processing and Clearing software solution in the world today. Calypso’s Java-based platform enables Exchanges and Clearing Member Firms as well as other global financial institutions to reduce Clearing, processing and operational costs and provide better, integrated solutions across all asset classes, from foreign exchange and equities to interest rates, credit derivatives and structured products From March 2014 to August 2015 (1 year 6 months) San Francisco Bay AreaGlobal Head, Project Management Office @ Global Head responsible for establishing and running the PMO to ensure project success across all projects being executed globally. Responsibilities include directing key strategic projects, leading negotiations during the sales process for Fixed Price implementations, defining and institutionalizing a standardized Delivery Process Methodology, creating framework and processes for re-usable IP, standardizing project initiation and execution and ensuring projects are delivered on time, within budget and for the agreed upon scope. Please note that between October 2011 and January 2013 concurrently held the positions of Senior Director, Customer Services and the Senior Director, Global PMO From September 2011 to February 2014 (2 years 6 months) San Francisco Bay AreaSenior Director, Customer Services @ Responsible for the vision, strategy and management of the Global Customer Services team with operations in San Francisco, New York, London (UK), Paris (France), Mumbai (India), Chennai (India), Singapore, Hong Kong and Tokyo (Japan). Final accountability for ensuring no down-time and expeditious problem resolution for 170+ Enterprise and SaaS customers including Tier 1 Banks, Hedge Funds and other Financial Institutions across the globe. • Established global team to ensure 24x5 support and effective adherence to SLA – created new teams in London, Singapore, Hong Kong, Tokyo, Mumbai and Chennai • Led the Global Product Support group to an ISO9001:2008 TickIT certification • Reduced average time to resolve time by 162% in first year of taking over and shown consistent improvement of over 10% year-on-year, thereafter • Improved customer satisfaction by over 13% • Double digit improvement in “Great Places to Work” survey results after assuming leadership of the team. 20 points higher satisfaction within the team as compared to the rest of the company Account Management Responsible for managing key strategic accounts needing Executive involvement • Project managed accounts on request of the President to ensure involvement at executive levels • Account Managed diverse range of customers – Tier 1 Banks, Hedge Funds and Investment Firms ensuring higher measurable customer satisfaction From October 2008 to January 2013 (4 years 4 months) San Francisco Bay AreaManager, Customer Services @ Appointed by the President to establish an offshore Customer Support team in India to support customers including Tier 1 banks, Hedge Funds, Buy-Side and other financial institutions in Europe and Asia-Pacific. Relocated to India in order to start the Mumbai office operations. • Kick-started operations in the Mumbai office by establishing a Customer Support team • Hired and trained select group of Senior Business and Technical Analysts • Designed and rolled out Training and Assessment program that has been adopted by other groups like Professional Services, Pre-Sales and Engineering • Took over support for Asia-Pacific and European customers ahead of schedule • Awarded the “Calypso Core Values” award for extraordinary service and embodying the core values of the company From November 2006 to September 2008 (1 year 11 months) Mumbai Area, IndiaProgram Manager, Customer Support @ Product Support Activity * Responsible for instituting changes to improve the product support function and systems * Acted as a ‘safety net’ and ensure issues do not remain unattended to *Acted as advocate/’go-to’ person for Product Support *Ensured proper prioritization and processing of issues Client Deliverables *Point of contact for escalation of issues from being non-contractual to be negotiated deliverables *Managed deliverables for clients in UAT *Ensured timely delivery of contractual obligations and hotfixes for urgent issues Client Notifications *Ensured notification and delivery of any Known Bugs From June 2005 to October 2006 (1 year 5 months) San Francisco Bay AreaBusiness Analyst, Customer Support @ * Provided day-to-day support for ‘best-practices’, workflow, optimization, workarounds, and other ‘how-to’ issues. * Managed the lifecycle of client reported bugs – including replicating, reporting, providing test cases, scheduling for upcoming patches and if required, ‘hotfixing’ the bug fix to the client * Managed the enhancement lifecycle - worked closely with Product Management and Engineering to include enhancements requested in the software and negotiated delivery schedules for the enhancements * Areas of expertise: Interest Rate Derivatives. Deep exposure to and understanding of the entire trade lifecycle. From May 2002 to June 2005 (3 years 2 months) San Francisco Bay AreaBusiness Analyst, QA @ * Designed and implemented QA processes and improved existing QA processes for Fixed Income, Derivatives (FXOptions, IRD, CRD, EQD, Commodities) and FX products * Developed test cases and designed automated test strategies and automation plans * Ensured full functionality of the system for products under purview. From September 2000 to April 2002 (1 year 8 months) San Francisco Bay AreaSales & Marketing Manager (Europe) @ Zakaria Shahid Industries is one of India’s leading manufacturers and exporters of Brass and Metal-ware, hand-spun home furnishings and Leather products Sales & Marketing Manager (Europe) Responsible for Sales and Account Management across Western Europe • Surpassed sales targets by over 10% for two consecutive years (1996-1998) in the European market • Increased customer base by 20% • Reduced Branch Office expenses by 20% over a period of two years (1996-1998) • Managed major trade shows and fairs in Europe and Asia – Ambiente, Tendenceand Heimtex in Frankfurt, Germany and the Giftware and Home Furnishings shows at Birmingham, UK, Hong Kong and New Delhi, India. From November 1993 to December 1998 (5 years 2 months) Dusseldorf, GermanyAccount Manager @ Responsible for sales of and creating awareness in the market for a new range of products - the Interactive Voice Response System (IVRS) and the Multi-Channel Voice Recorders (MCVR) • Organized and supervised the marketing efforts of the Corporate Products Division. • Increased product awareness and familiarized clients with products such as Multi-Channel Voice Recorders and Interactive Voice Response Systems. From August 1993 to October 1993 (3 months) New Delhi Area, IndiaFinancial Consultant @ Finesse Capital Services was a joint venture between Twentieth Century Financial Corporation, one of Asia’s largest leasing companies and Batlivala & Karani, one of India’s largest and oldest stockbroking companies. Finesse provided its customers a portfolio of financial consultancy services including, short and long term loan syndication, placement of financial instruments, Investment Services and Mergers and Acquisition. It was later re-named Batlivala and Karani Financial Services • BA responsible for Company Analysis, Placement of Financial Instruments (Bonds, Equities and Bills of Exchange) with Institutional Investors and Short and Long Term Loan Syndication. • Successfully serviced Foreign Institutional Investors and recommended Equities for investment. From July 1991 to July 1993 (2 years 1 month) New Delhi Area, India

MBA, Business Administration @ St. Ambrose University From 1999 to 2000 MBA, Finance and Marketing @ Aligarh Muslim University From 1989 to 1991 Java, Project Management @ University of California, Berkeley Yusuf Abdul-Rehman is skilled in: Team Leadership, Calypso, Interest Rate..., FX Options, Fixed Income, Product Management, Capital Markets, Settlement, Process Improvement, Quality Assurance, Trading Systems, Commodity, Back Office, Credit Derivatives, Team Management, Management, Middle Office, Derivatives, Market Data, SWIFT payments, Sybase, Trading, Collaborative Problem..., Project Management, Customer Support, SaaS, Swaps, Money Market, Equity Derivatives, Collateral Management, Financial Markets, Pre-sales, Bonds, Options, Enterprise Software, Business Analysis, Strategy, Hedge Funds, Professional Services, FX trading, Reference Data, Foreign Exchange, SDLC, User Acceptance Testing, Requirements Analysis, Rates, Agile Methodologies, Financial Services, Portfolio Management, ITIL