Specialties:Customer research and usability, product management, project management, cross-functional communications, data-driven analysis, PowerPoint presentations

Senior Product Manager @ From September 2015 to Present (2 months) San FranciscoSenior Product Manager @ From May 2014 to August 2015 (1 year 4 months) San Jose, CAGroup Product Manager - Mobile @ * Led a team of iOS and platform engineers and launched a central bidding dashboard that allows investor buyers to register and bid on registered properties via the Auction.com iPad app. * http://finance.yahoo.com/news/auction-com-ipad-app-lets-180000136.html * http://www.inman.com/2014/06/12/auction-com-ipad-app-lets-real-estate-investors-bid-on-homes-from-anywhere/ From April 2014 to May 2014 (2 months) BelmontSenior Product Manager - Mobile @ * Lead mobile PM and led a team of iOS and platform engineers to launch Auction.com’s property search and discovery iPad app from end-to-end. Since launch in Aug. ‘13, the new iPad app has 18,000+ downloads and an average of 4-5 stars review in iTunes. * Defined and drove the creation of Auction.com’s very first set of internal APIs that powers the iPad app. This laid the foundation for Auction.com’s website’s existing codebase to refactor and integrate with the new APIs in the future. * Currently working on additional features to expand the iPad app. From January 2013 to March 2014 (1 year 3 months) BelmontSenior Product Manager @ * Led cross-functional teams of 100+ and drove the release of eBay Return Center from concept to launch. Led all phases of the program including competitive analysis, customer research, prototyping and usability, policy creation, requirements gathering/definition, and post beta launch support. * Buyer Net Promotor Score is mostly in the 10’s and 9’s. * Led customer support during pilot launch and troubleshooted product issues with the customers directly. * Streamlined the US return policy across eBay listing tools and 3rd party developer tools by removing non-competitive return windows and resolution options. * Launched enhancements to the Cancel Transaction and Unpaid Item features. From April 2010 to December 2012 (2 years 9 months) San JoseProduct Manager/Community Manager @ * Drove the release of a private Beta launch end-to-end; defined feature requirements, prioritized tasks for engineers, conducted quality assurance, and created customer communications material * Led a team of 4 engineers to implement a customer provisioning system; gathered requirements and created mockups * Responsible for the quality of the product for each release and became the product’s go-to expert From September 2009 to December 2009 (4 months) Associate Product Manager, Quicken Health Group @ * Defined key performance metrics for customer product usage and behavior, including web traffic and database analysis * Identified top prospective customers for marketing engagement and product validation through in-depth quantitative analysis of the U.S. healthcare providers database * Provided product and marketing insights and recommendations through analysis of the customer survey results * Gathered customer product usage data points that supported key marketing value propositions * Developed an internal CRM application that tracked key customer data using QuickBase * Performed competitive research for online patient portal and developed initial requirements From December 2008 to November 2009 (1 year) Rotational Development Program Associate @ Product Management - QuickBooks and Payroll (1 year) * Led a cross-functional team to implement a new QuickBooks Payroll feature that boosted user confidence during initial product setup; created prototypes based on customer research and validated concepts iteratively via usability sessions * Assessed top pain points for QuickBooks multi-users, brainstormed and prioritized solutions, and influenced a cross-functional team to implement top solutions Marketing - QuickBooks Enterprise Solutions (6 months) * Developed and executed series of targeted webinars to prospects, leading to QuickBooks purchases * Marketed webinar series through Intuit web pages, emails, and telesales * Conducted A/B testing to verify ideas for increasing webinar scalability and attendance rate Business Analyst - Small Business Division (6 months) * Conducted customer and competitive analysis to recommend growth strategy for the online small business community * Performed customer and competitive research to recommend a next-generation technology platform for QuickBooks * Crafted Power Point presentations for senior management that tells compelling, data-driven stories Technical Support - QuickBooks Enterprise Solutions (2 months) * Provided technical support to QuickBooks Enterprise Solution customers (received 2 official customer WOW’s) From August 2006 to November 2008 (2 years 4 months) Software Engineer @ * Designed and implemented an application to benchmark prospective operating systems for future aircrafts From July 2005 to September 2005 (3 months) Software Engineer @ * Designed, implemented, and ran test applications on the F-22 Common Integrated Processor From August 2003 to September 2004 (1 year 2 months)

MS, Management Science and Engineering @ Stanford University From 2004 to 2006 BS, Computer Science and Engineering @ University of California, Los Angeles From 1999 to 2003 General Assembly Yi-Bing Shi is skilled in: Product Management, Agile Methodologies, SaaS, CRM, Competitive Analysis, Project Management, Product Development, Product Marketing, E-commerce, Cross-functional Team..., Mobile Applications, Management, Product Launch, Entrepreneurship, User Experience, Scalability, Analytics, Mandarin, Google Analytics, User Interface, Scrum, Enterprise Software, XML, Start-ups, Program Management, CSS, CSS3, HTML 5, JavaScript, Leadership, business strategy, Business Analysis