Taylor Krischke's Email Addresses & Phone Numbers

Sr. Account Manager @ Hoover's, Inc. / D&B Held role as a Senior Account Manager, working large Hoovers deals within the install base. Consistently met retention and growth goals. In charge of mentor program for new Account Managers. From March 2003 to March 2008 (5 years 1 month) Territory Manager / Tri State Area @ Sports Supply...

Sr. Account Manager @ Hoover's, Inc. / D&B Held role as a Senior Account Manager, working large Hoovers deals within the install base. Consistently met retention and growth goals. In charge of mentor program for new Account Managers. From March 2003 to March 2008 (5 years 1 month) Territory Manager / Tri State Area @ Sports Supply Group Performed regional sales manager duties for the NE territory of SSG. In charge of growing and retaining clients, met and exceeded acquisition and BI growth targets for all of the Tri-State Area (NYC, CT, NJ) From March 2001 to March 2003 (2 years 1 month) NYCHead of CSO - Americas (Customer Support and Operations) @ Mirantis Management of Mirantis frontline support, services, and operations for the Americas- Build, manage, maintain multiple front line support teams (MCP-Openstack, Docker Enterprise)- 85 FTE employee's; CSMs, TAM's, Support Engineers (L0, L1, L2), Lead Engineers, SRE's, PM's- Lead overall strategy, daily operations, HR, P&L, for CSO while delivering outstanding customer service/break-fix to our Tier 1 - 3 clients (850+)- Work cross functionally with Sales, Services, Finance, C-Level, and Clients daily- Local site leadership for the ATX office (Real Estate and IT ) Austin, Texas AreaTeam Manager - Support & Technical Operations | CSM - Global Accounts | Site Lead - ATX @ Mirantis Manager - Support Operations Lead team of 16 support engineers in daily break fix of Openstack environments Escalation management, HR duties, team schedulingCustomer SuccessAssume responsibility for key client(s), driving exceptional support within a 24x7 global support organization (US, Prague, Russia, Ireland,Japan) and renewalsService DeliveryReview and track operational metrics for the clientsDevelop and deliver program for on-boarding new cloud(s) into the support organization Host and lead weekly live on-boarding session for internal engineering teams Additional Duties Lead customer support through internal Certifications/Audits (ISO27001)Site Leader Austin office From June 2017 to February 2019 (1 year 9 months) Austin, Texas AreaConsultant/Director @ TabbedOut TabbedOut is a mobile payment app that allows guests to close their bar and restaurant tabs from their phones! Consulted on setting up support operations, technical delivery, install support, and day two operations Built & documented, workflows/process for the B2B customer launch, including product warehouse and billing. From December 2016 to April 2017 (5 months) Austin, Texas AreaSr. Manager, Customer Support & Operations - SMB and Enterprise @ Rackspace, the #1 managed cloud company Directly responsible for building, maintaining, and leading two Service Delivery (sales& support operations) teams managing over 3500 SMB clients and $70 million annualized revenue. Additionally, built out a new Enterprise account team holding 15 million annualized revenue. Delivered positive Team KPI's focused on revenue growth, on-boarding, support, services, adoption, advocacy, retention, and customer satisfaction.Previous Roles:Sr. Enterprise Account Manager Mentored and advised Account Managers on day to day operational issues. Managed 5 high profile, large Enterprise Rackspace customersSr. SMB Account ManagerLed SMB support team, delivered month over month growth, managed 350 SMB accounts From May 2008 to September 2016 (8 years 5 months) Austin, Texas Area