Results-proven IT executive recognized for delivering award-winning innovations, operating efficiencies, and superior customer satisfaction. 23+ years of progressive management achievement at Dell Services (formerly Perot Systems) spanning both IT and business disciplines and all aspects of IT operations, services, and solutions for global, multi-location, market-leading companies in diverse industries. In 2014, Tatiana joined the Hewlett Packard team to focus on growing the BPO business specifically, F&A, DPS and CEM product offerings and now is leading sales and delivery on several Travel & Transportation Accounts. Turnaround expert known for transforming problem areas into well-managed operations, teams, and projects. Mobilize teams/units around best-practice processes, methodologies, and technologies. Specialties: Major strengths include: • Enhancing Operational Performance • Business Strategy and Implementation • Financial Acumen • People Management and Development • Program/Project Managment • New Business Development • Leadership and Culture assimilation

Account Executive / General Manager @ Direct multi-million annual revenue of IT portfolio of services within the Travel & Transportation industries. Lead delivery and sales teams globally to deliver full suite of applications, consulting, business process and datacenter services. Work closely with CXO levels in helping to achieve their business, financial and strategic objectives. From December 2014 to Present (1 year 1 month) Dallas/Fort Worth AreaBusiness Development Executive @ Business Development Strategist for the BPO Product Lines responsible for crafting services for our clients that create value and enable mutual growth. Responsibilities include direct interaction with prospective clients and coordination of internal resources to facilitate total solution design, proposal development, financial modeling and final contract negotiations. From February 2014 to Present (1 year 11 months) Dallas/Fort Worth AreaBusiness Development Executive @ Responsible for providing information technology solution development to exactly meet the needs of prospective clients. Solution components may include business consulting through complete information technology and/or business process outsourcing. From October 2013 to February 2014 (5 months) Dallas/Fort Worth AreaClient Executive @ Responsible for overall relationship and delivery of services for top manufacturing client. Implementing global service delivery solution as part of executed IT/AMO outsourcing agreement with a staff of 20 associates domestic and offshore associates providing applications development, applications maintenance, project management, data center, network, telecommunications and distributed systems. *Client Relationship Management *Program/Project Management of Strategic Projects *Business Development *Operational Management *P&L Management From May 2009 to September 2013 (4 years 5 months) Global HR Director/Business Partner, Commercial Solutions Group @ • Direct report to President of Commercial Solutions Division. Principal advisor to this senior leader for all strategic and tactical aspects from a human capital perspective – from talent acquisition to mentoring, placement, rewards and discipline. • Leadership member of the corporate HR team, also reporting to Chief People Officer. • Responsible for “People” aspect of New Business Development with respect to Outsourcing transitions and Acquisitions for Commercial Solutions • Accountable for assuring alignment of operating business HR programs with corporate HR strategy, leveraging HR shared services and leading design and execution of customized HR programs to support delivery of operating plans From September 2005 to May 2009 (3 years 9 months) Director, Business Development (BPS) @ • Direct report to VP, Sales • New business unit established to leverage an Indian acquisition to move into Back-office Finance & Accounting and Insurance back-office outsourcing. • Executive client interface responsible for business development activities to include, architecting client solutions and developing the value proposition for leveraging our offshore facility in Chennai, India • Developed all marketing material/collateral for this start-up division. • Developed, designed and sold the first new business data entry deal in the Life & Casualty space $1.1M. • Developed, designed and sold $2.8M data cleansing opportunity in the healthcare space. From 2004 to September 2005 (1 year) Director, NA Account Services @ • Direct report to VP, Global Infrastructure Services • Executive leader to all PSC industry vertical infrastructure clients, responsible for maintaining relationships with senior executives, problem escalation • Responsible for delivery of all infrastructure services to all North American clients. • 22 Direct Reports, organization encompassing 1,600 associates. Majority of professional staff was remotely located throughout North America. • Established the first set of formal processes and procedures for managing a matrixed organization. • P&L responsibility of $371 million From 2001 to 2003 (2 years) Account Manager, UBS Chicago @ • Reporting to UBS Warburg Global Account Manager (London, UK) • Responsible for delivery of all infrastructure services to include data center management, software deployment, Engineering, Distributed Systems and Customer Service at the UBS Warburg facility in Chicago, IL • 12 Direct Reports, organization encompassing 150 associates in Chicago. • Focus on operations management / leadership / change management of the onsite team • Ranked #2 out of 1,100 globally on UBS account for outstanding leadership and performance on the UBS account. • P&L responsibility; over $27 million From 1999 to 2001 (2 years)

MBA, Finance @ Texas Christian University From 1985 to 1987 BS, Geology, minor Petroleum Enginerring @ University of Texas - Austin From 1980 to 1985 Tatiana PMP is skilled in: Business Strategy, New Business Development, Leadership, Change Management, Outsourcing, PMP, Program Management, SaaS, Management, Data Center, CRM, Process Improvement, IT Outsourcing, Vendor Management, Business Development