Senior Director Account Management @ Express Scripts
Senior Vice President with more than 25 years' experience acquiring and expanding business through a performance-driven, solution-oriented focus and a total commitment to building long-term partnerships within managed care, PBMs, self-insured Employers and healthcare intermediaries. Consistently leads teams to achieve multi-million dollar sales generation because of the ability to evaluate market entry and account development from a
Senior Vice President with more than 25 years' experience acquiring and expanding business through a performance-driven, solution-oriented focus and a total commitment to building long-term partnerships within managed care, PBMs, self-insured Employers and healthcare intermediaries. Consistently leads teams to achieve multi-million dollar sales generation because of the ability to evaluate market entry and account development from a fresh perspective.
Leverages experience in provider relations, contract negotiations with managed care providers and sales operations to become a trusted business partner and innovator. Recognized for the ability to build and lead high performing account management and sales teams by fostering innovation and a results-oriented environment while creating accountability. Provides insight and strategic thinking that drives business growth for the entire organization and is skilled at justifying that strategy and demonstrating ROI to senior leadership and the Board. Adaptable to any Healthcare Vertical.
Areas of Expertise:
Managed Care, Strategic Sales Planning, Market Share Growth, P&L Management, Complex Negotiations, Market Entry and Development, Provider Relations, Client Relationship Management, Account Management, Consultative and Strategic Selling, Sales Operations, Sales Training, Talent Development and Board Experience.
Senior Vice President of Busienss Development, Provider and Payer Clients @ Using independently validated savings methodologies, MedSolutions specializes in intelligent cost management of medical services for commercial, Medicare and Medicaid payers. The company maintains management contracts for more than 25 million individuals nationwide. Using robust data, predictive intelligence technology and clinical expertise, the company's innovative solutions extend beyond radiology management to other areas of medical specialty, including cardiology, oncology, ultrasound, emergency room and Premerus® diagnostic accuracy. MedSolutions has been twice recognized for its Call Center operations by the prestigious J.D. Power and Associates Award. Visit www.medsolutions.com. From September 2013 to Present (2 years 4 months) Divisional Vice President, PBM and National Payer Sales and Account Management @ From August 2009 to October 2012 (3 years 3 months) Segment Leader / Director - Self Insured Sales and Account Mangement @ Overall responsibility for the Self Insured sales and account management segment. From April 2004 to August 2009 (5 years 5 months) Senior Director Account Management @ Responsibility for Account teams managing ESIs self insured, national, TPA and Union / Taft Hartley funds nationally From 2001 to 2004 (3 years) Greater St. Louis AreaRegional Director, Network Management @ Managed Missouri provider relationships. Overall responsibility for contact oversight for Missouri managed care providers: hospitals, physician groups, physician hospital organizations (PHOs) and independent physician associations (IPAs). Recruit, contract abd service providers in response to local market demand and member requests. From May 2000 to June 2001 (1 year 2 months) Greater St. Louis AreaSenior Director, Client Services and Marketing @ Leadership responsibility for Account Management team focused on product development, healthcare benefit design, claims resolution and business development for all self insured employer relationships within a 7 state territory, over 150 Insurance Carrier relationships, the workers compensation segment and commercial and union employers accounts insuring over 1.7 million lives. From 1998 to 2000 (2 years) Greater St. Louis AreaSenior Sales Representative @ Developed new business opportunities with unions and employers in Missouri and Arkansas. Assessed client needs and developed targeted proposals designed to reduce healthcare costs. Achieved 150% of goal. From 1997 to 1998 (1 year) Manager of Provider Relations @ Responsible for managing the provider relations team for HealthLinks HMO, PPO and WC provider groups. Served on Credentialing Committee, restructured provider capitation program, and participated in new product development committee. From 1996 to 1997 (1 year) Greater St. Louis AreaRegional Manager, Provider Relations @ From 1989 to 1996 (7 years) Greater St. Louis Area
General Studies @ University of Missouri-Columbia From 1985 to 1986 Susan Ott is skilled in: Managed Care, Account Management, Pharmacy Benefit Management, Healthcare, Strategic Planning, National Account Management, Business Planning, Provider Relations, Network Management, B2B Marketing Strategy, Consultative Sales Management, Territory Growth/Development, Sales Process, Medicare Part D, Strategic Leadership
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