BS, Management & Organizational Behavior @
Highly motivated and resourceful executive with deep experience building and managing start-up organizations that deliver technology based products and services. Offers a unique combination of business experience, financial rigor and technical acumen to drive corporate success. Adept at developing long term strategy and executing tactical plans to achieve corporate goals; able to focus and work well in
Highly motivated and resourceful executive with deep experience building and managing start-up organizations that deliver technology based products and services. Offers a unique combination of business experience, financial rigor and technical acumen to drive corporate success. Adept at developing long term strategy and executing tactical plans to achieve corporate goals; able to focus and work well in all situations and environments, constantly seeking new challenges; a driven individual with the desire to exceed expectations in all aspects of professional endeavor.
* Outstanding abilities in providing executive direction of product management, project management, software engineering, and professional services/client delivery departments.
* Strong background with day-to-day operating activities, including revenue and sales growth; expense, cost and margin control; and monthly, quarterly and annual financial goal management.
* Long-standing track record for building and motivating exceptional teams; passionate in the development of corporate culture that attracts, retains, and motivates employees; established capabilities in mentoring and leadership.
* Extensive experience in establishing business partnerships. Ability to generate respect and trust from external constituencies.
* Proven track record in all facets of consultative sales including solution design, contract negotiation, and delivery of complex cross-functional solutions.
* Technically savvy with superior communication skills across a wide spectrum of constituents from engineers to board members.
Specialties: Complex Program Management & Administration • Staff Leadership • Culture and employee growth • Solution Design.
Vice President Product Development & Delivery @ Verifi provides an innovative, technology-based process control and information service to the Ready Mix concrete industry. The SaaS model enables executive, quality control, and dispatch management near real time access to data at every step of the delivery process. More than 20MM cubic meters of concrete have been delivered using Verifi's patented technologies. From January 2012 to Present (3 years 10 months) Cambridge, MAVice President Technology @ Reorganized and led the technology and client delivery organization for the leader in place-based social media. Developed processes and standards while infusing the company with an improved culture around productivity and service excellence. Implemented process improvements in accounting and HR. Right-sized the organization against revenue. From 2010 to 2011 (1 year) Cambridge, MAEVP @ 2008 - 2009. EVP, Global Client Delivery
Provided a global set of clients strategic direction and leadership in localized website portal solutions (search, ontology, ratings, reviews, and revenue-based advertising products). Opened, staffed and managed offices in Amsterdam and Melbourne with client delivery personnel: Business Analysts, UI Designers, and Project Managers.
2001 - 2008. EVP, Technology & Operations.
As the founding technology executive, grew organization from inception to $40,000,000 in top line sales while creating PMO, technology, operations, and service delivery processes and organizations. Enabled the evolution of an early stage business concept into a compelling global offering in the local search market. From 2001 to 2009 (8 years) VP, Technology @ Founding technology executive for a start-up providing a scalable storefront service for small websites and contextual merchandising services for portals and medium-sized retail websites. Oversaw the software development, operations, quality assurance, account management, and customer service organizations. From 1999 to 2001 (2 years) Denver, COVP, CRM Practice @ For a consulting services firm, headed up the expansion from primarily government projects to commercial business clients. Developed the strategic and tactical direction for the newly developed Customer Service and Support Practice. Served as the Program Manager for the largest client projects. From 1995 to 1999 (4 years) Consultant @ From 1988 to 1995 (7 years) Director, Software Development @ From 1983 to 1988 (5 years) Manager, Outside Plant @ From 1978 to 1983 (5 years)
MBA, Management & Organizational Behavior @ Babson College - Franklin W. Olin Graduate School of Business From 1980 to 1985 BS, Management & Organizational Behavior @ Babson College From 1975 to 1978 Susan Dalton is skilled in: Product Management, Start-ups, Product Development, Agile Methodologies, Agile Project Management, Program Management, Vendor Management, Integration, Process Improvement, Technology Management, Management, Mobile Devices, Cross-functional Team..., Strategic Planning, Leadership, Strategy, Solution Architecture, Product Marketing, Business Process..., Sales, New Business Development, Business Development, Business Analysis, Project Management, Business Planning, Professional Services, Enterprise Software, Business Strategy, Strategic Partnerships, Change Management, Analytics, Team Building, Business Intelligence, Consulting, IT Strategy, Telecommunications, Software Development, Executive Management, SaaS, Account Management, CRM
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