Fixed Contract General Manager Hospitality @ Sodexo
Owner @ SolnS2
Director of Operations Contract @ Elewana Collection
Strategic Marketing @
Cornell University Ithaca New York
In the last ten years I have had several senior roles in various businesses where, my contribution in the strategic planning, leading and driving the organisations forward through superior customer service has resulted in higher sales, productivity and profits. Through my leadership style the ability to develop and motivate teams, provide role clarity and set measurable performance
In the last ten years I have had several senior roles in various businesses where, my contribution in the strategic planning, leading and driving the organisations forward through superior customer service has resulted in higher sales, productivity and profits. Through my leadership style the ability to develop and motivate teams, provide role clarity and set measurable performance and behaviour expectations has been a personal highlight. I thrive in an environment where there is a degree of autonomy. I manage on the ethos is that “there is no one clever than all of us” and “the customer must have their expectations met - plus one”. Honesty and integrity are the two main values I hold and if these two are upheld lessons can be learnt to make individuals better. My Goals are to have a challenging position that stimulates me intellectually whilst allowing me to maintain my strong family bonds
Specialties: Turn around of profitability Management
Outspoken and forthright communicator
Honest and high level of integrity
Fixed Contract General Manager Hospitality @ Responsible for the Hospitality Division of Sodexo in Australia which is 6 hotels outourced housekeeping.
Developing fully integrated management models for Sodexo to grow the portfolio in this market.
Assisting wth other divisions on site turnaround strategies. From September 2014 to Present (1 year 4 months) AustraliaOwner @ We operate from the west side of Mount Tambourine. We work with SME and privately owned business in the hospitality and service industries situated in business centres all over Australia but predominantly on the East Coast of Queensland. We create a plus one customer experience in my clients place of business to increase their Profit to Revenue yield. A good referral for us is an owner who recognises the gap between the full financial potential they see in their business and their current financial performance and who are open to take the necessary steps with guidance. From July 2010 to Present (5 years 6 months) Director of Operations Contract @ Responsible for the operational management of 8 luxury lodges spread on the Northern Safari Circuit of Tanzania, Zanzibar and Masaai Mara and Diani Beach in Kenya.
Full responsibility for the financial performance and guest service experience. From March 2012 to August 2014 (2 years 6 months) GM @ Managing the development of the Supplize brand in decor hire. The brand will expand through the establishment of a liscence network across Australia and a wholesale availability of stock used in decor hire. The business has doubled its revenues each year for the past three years.
Reason for Leaving: Business Sold as going concern From April 2010 to August 2012 (2 years 5 months) General Manager @ AHS Hospitality - outsourced housekeeping company 35 sites from Hervey Bay to Coolangatta employing over 600 people.
Key Success: Formalised the employment model reducing the companies exposure to risk with Fair Work Australia and the Ombudsman. Arrested the customer dissatisfaction and prevented the wholesale loss of properties from the biggest customer whilst retaining profit margins in line with budgeted benchmarks.
Reason for Leaving: Personal opportunity to start a franchise model in Hospitality From July 2008 to April 2010 (1 year 10 months) Executive Retail General Manager @ Responsible for the operational management of the retail outlets with regards to finacial performance, Human resources, sales development and asset maintenance. Memeber of the executive committee resposnible for the strategic direction and results of the businesses.
Key Success: Turned the vineyard around to profit situation within in 3 months, restructured the gift shop and café to increase sales by 8% within 6 months, offered a directorship on conditions at the vineyard and given the whole business to run when General Manager of the hotel of ten years was sent on long service leave.
Reason for leaving: Head Hunted and wanting to learn how to manage housekeeping profiatbly From June 2007 to July 2008 (1 year 2 months) Queensland, AustraliaGeneral Manager @ Sails in the Dessert 300 bedrooms, 5 star, 4 restaurants, two bars, airline catering, Sounds of Silence and Function - Ayers Rock Australia
Key Success: Developed a strategy document with a management team that ensured staff attrition was reduced to below 100% in two months from 180%.
Reason for Leaving: Position arose on Gold Coast Hinterland which is where we wanted to settle in Australia.
Longitude 131, 15 rooms,; Key Success: Introducing strong controls and training to take the lodge back up to the standard it should be at. Introduce flexibility of operation to satisfy the customers' needs.
Reason for leaving: Being offered promotion to General Manager of Sails in the Desert to incorporate the operation of Longitude 131 within the operation of Sails in the Desert. From September 2006 to June 2007 (10 months) General Manager - Contract @ 96 rooms, restaurant, bar
Ngorongoro Crater, Tanzania
Key success: Re-implemented the Staff Training program and the Standard Procedures Manual I designed when the Group Operations Manager for the same company. This has resulted in an increase to the bottom line earnings of between five and ten thousand dollars a month. The reason the owner asked me back was to introduce this system to prove it worked.
Reason for leaving: To immigrate to Australia in August 2006. From August 2005 to July 2006 (1 year) General Manager Contract @ Protea Hotel Wilderness Resort, 3 star 155 rooms, 1 restaurant, 1 bar, conferencing for 250, Spa;
Responsible for the full financial, marketing, human resource and asset maintenance and management of the property
Key Success: Doubled profit to owners in a year and grew revenue by 18%.
Reason for leaving: End of contract and lucrative short term contract before Immigrating to Australia From March 2004 to August 2005 (1 year 6 months) Group Operations Manager Contract @ Recreation Africa, 4 star 155 roomed with conferencing property of up to 500, 700 seat Carnivor restaurant and 1 Spa, plus a 3 star lodge of 23 rooms;
Responsible for the full financial, marketing, human resource and asset maintenance and management of the properties.
Key Success: reorganisation of reservations strategies resulting in increasing profitability by 8% and growth in revenue of 30%.
Reason for leaving: Expansion program did not materialise and contract not renegotiated From April 2003 to March 2004 (1 year) Group Operations Manager @ Sopa Lodges, 3 5 star lodges in Serengeti, Ngorongoro Crater and Tarangire National Parks total rooms 250, Arusha, Tanzania
Key Success: Improved operating standards that resulted in a reduction of costs by 15% Training program of staff resulted in Sopa Lodges becoming the pool of resources for hotel staff country wide.
Reason for leaving: Health facilities for my children limited. From June 2000 to June 2003 (3 years 1 month) Managing Director @ Key Success: Doubled revenue in Wild Ways Safaris - prime client and assisted in developing a Marketing Plan for the Zimbabwe Tourism Authority.
Reason for Closing; getting married and had to leave the country as my wife was not Zimbabwean. From August 1998 to June 2000 (1 year 11 months) Marketing Manager, GM Designate @ 5 stars, 300 rooms, 6 restaurants, 4 bars, conferencing and banqueting 250
Key success: Doubled average room rate in three months, ISO 9000 certification and won numerous trade awards locally and globally.
Reason for Leaving: Expansion program I was head hunted for put on hold due to economic restraints in the country. From March 1996 to August 1998 (2 years 6 months) General Manager @ Cresta Hotels, 4 stars, 123 rooms, 2 restaurants, 3 bars, conferencing and banqueting 150
Key Success: Renovated the hotel and positioned it as to be identified as the biggest threat to two five star hotels in their marketing plans. Record ROI of 42% in first complete year after renovations.
Reason for Leaving: Head Hunted From January 1990 to January 1996 (6 years 1 month) General Manager @ Cresta Hotels, 3 star, 17 rooms, 1 restaurant, 1 bar, conferencing for 60 people
Key Success: Paid all loans outstanding and set up for renovation and expansion to 23 rooms.
Reason for Leaving: Promotion From January 1990 to January 1991 (1 year 1 month) General Manager @ 3 star, 16 rooms, 1 restaurant, 1 bar, conferencing for 20; Key Success: Turned to a profit and supplied cash flow to the owner who was insolvent. Expansion and renovation program supervised.
Reason for leaving: Lucrative contract offer in Botswana From January 1989 to January 1990 (1 year 1 month) Product Manager @ Key success: Achieved annual budget within three months and grew sales by 23%
Reason for leaving: Travel overseas after exposure in Operation Raleigh From June 1988 to December 1988 (7 months) Food and Beverage Manager @ 3 star 50 bedrooms, 1 restaurant, 2 bars, conferencing and banqueting for 150
Key success: Contributed to the turn around to a profitable standard from a 6 year loss making situation.
Reason for Leaving: Career opportunities and salary options limited by company structure and policy. From January 1986 to June 1988 (2 years 6 months) Junior Assistant Food and Beverage Manager @ 105 rooms, 1 restaurant, 2 bars, conferencing and banqueting for 100
Key Success: Trained restaurant staff to win restaurant of the year in the group.
Reason for leaving: Promotion From January 1987 to January 1988 (1 year 1 month) In House Trainee Manager @ Key success: Completed correspondence course in 10 months and appointed to first position after 14 months of 2 year training program. From January 1986 to January 1987 (1 year 1 month) Research assistant @ Forestry Commission
Responsible for the Inventory reporting of commercial and state forests and 35 experimental trials in 22 locations around the country.
Reason for Leaving - No career prospects as scholarship to university retracted for political reasons. From January 1985 to January 1986 (1 year 1 month)
Summer Program, General Manager Program @ Cornell University From 1996 to 1996 Strategic Marketing @ Cornell University Ithaca New YorkCornell University Ithaca New York - GM Program Cornell University Ithaca New YorkDiploma; Diploma, Hotel Management; Food and Beverage Management @ Tertiary Steven Spurgin is skilled in: Sales Management, Resorts, Hotels, Hospitality, Hospitality Management, Tourism, Marketing Strategy, Banquets, Customer Service, Budgets, Rooms Division, Restaurants, Food & Beverage, Strategic Planning, Strategy