I'm a very passionate individual that expects and strives for success. I have a wide range of skills that vary from Project / Program Management, Data Center Expertise, Server Deployment, Hardware Analysis, Process Creation, Backup/ Data Recovery, and Customer Support. Specialties: Project Management, Data Centers, Computer Hardware, Business Analysis, Process Development, Technical Support

Technical Project Manager @ As a Technical Project Manager, I help drive progress on a number of infrastructure related projects with Rackspace. From December 2011 to Present (3 years 4 months) Austin, TXCloud Systems Analyst @ I worked with Engineering teams at Rackspace in order to define Hardware analysis to be used to aid in improving infrastructure reliability, and cost effective solutions. I've assisted in the creation of the models that we use to trend our analysis. From August 2010 to December 2011 (1 year 5 months) San Antonio, Texas AreaLead Deployment Engineer - Cloud Segment @ I served as the technical lead for our Cloud Deployment team. I assisted in the creation of many of the processes we use today to assist in Service Delivery for our internal customers. I've worked with many teams at Rackspace to be a SME for deployment and have handled logistics for several thousand device deployments for hardware. From March 2009 to August 2010 (1 year 6 months) San Antonio, Texas AreaDeployment & Space Planning Engineer - Platform Segment @ I was the first technical hire for the Rackspace Platform Segment. I worked logistics for provisioning external customer gear in all of Rackspace data centers. I've written many of the processes we use today to deploy gear, SLAs for both customers as well as our internal departments. From May 2008 to March 2009 (11 months) San Antonio, Texas AreaBackup Engineer @ I was the single point of contact for our Backup Engineering department in our DFW Datacenter. I was the onsite contact that assisted with Backup gear to be installed, from servers, to Backup Libraries, to handling tape rotation, and ensuring rotation audit logs were kept accurate. I followed, and was audited for both SAS 70 Type II Certification as well as PCI certification. I wrote processes as well as trained all of the Data Center staff on best practice procedures for our Backup systems that we still use today. From May 2007 to May 2008 (1 year 1 month) Dallas/Fort Worth AreaBackup Administrator - Overnight shift @ I performed many customer restores, custom backups, performed backup audits using both Commvault and Legato based software solutions. From May 2006 to May 2007 (1 year 1 month) San Antonio, Texas AreaDatacenter Operations Technician @ I've built, racked and deployed over 2000 servers and associated devices ranging from PE28xx series to PE 29xx as well as R710. I've also handled an equally ranging series of HP servers, as well as custom branded machines. I've lead large scale expedited deployments as well as large scale customer migrations. I was the fastest server builder in Rackspace during the time I worked in the Datacenters. I've been sent to the Virginia Data Center, and London Data Centers for our Operations teams to write processes and collaborate with their teams regarding new ideas to increase efficiencies with server deployments. From December 2004 to May 2006 (1 year 6 months) Dallas/Fort Worth AreaSupport Analyst - Team Lead @ I served as the overnight, overseas team lead which handled all inbound calls from local IT help desks and escalated users in TI's offices in France, UK, China, Japan, Philippines, Israel, India, and other places abroad. My team also ran point on Production Stop issues which put us in a role of performing incident management for business altering production issues at night. From May 2003 to December 2004 (1 year 8 months) Plano, TXSystems Administrator @ I took inbound calls from our Hosting customers on Microsoft products which ranged from IIS, to Veritas Backup Exec, Imail, Statistics server, and other Microsoft products. From January 2001 to May 2001 (5 months) Server Build Team Lead @ I manged 6 other employees to handle several thousand server deployments. We handled all kickstart issues, hardware delivery issues and worked with our inventory supplier to meet customer demand. From January 2000 to January 2001 (1 year 1 month) Dallas/Fort Worth AreaDesktop Support Technician @ I provided on-site support for all Windows NT desktops as well as desktops running HP-UX. I've handled issues ranging from client side email/server side email, to remote connectivity, hardware, and client software installation issues. From July 1999 to January 2000 (7 months) Richardson, TXSupport Team Lead @ I lead a team of 13 other team members. Our team took on many of the external support contracts that CompUSA had, with regards to Hardware and Software support. From April 1997 to July 1999 (2 years 4 months) Plano, TX

High School, Computer Science @ Tarleton State University From 1996 to 1997 Steve Feivor is skilled in: Project Management, Data Center, Servers, Cloud Computing, Troubleshooting, Technical Support, Microsoft Technologies, Hardware, Operating Systems, Integration, System Deployment, Software Installation, Leadership, Service Delivery, Disaster Recovery, Virtualization, Storage, Apache, Business Analysis, ITIL, Business Process, Program Management, Computer Hardware, Product Development, High Availability, Red Hat Linux, VMware, DNS, Firewalls, Enterprise Architecture, Cluster, VMware ESX, SAN, Active Directory, VPN, Technical Analysis, System Administration, Linux, Server Architecture, Windows Server, IT Operations, IT Service Management, IT Strategy, Team Leadership, Team Building, Infrastructure, SaaS, Enterprise Software, Agile Methodologies, Networking