Stephanie Cunliffe, MBA's Email Addresses & Phone Numbers

Senior Technical Business Analyst / Team Lead @ From August 2015 to Present (3 months) Tinton FallsSolution Architect @ • All previous responsibilities of the below Client Success Manager

Senior Technical Business Analyst / Team Lead @ From August 2015 to Present (3 months) Tinton FallsSolution Architect @ • All previous responsibilities of the below Client Success Manager

• Manage projects for key enterprise clients

• Assist Sales in gathering requirements, formulating solutions, assessing the level of effort, and proposal writing.

• Work with development and other internal resources on key projects

• Manage client expectations on completion dates, hours, and progress From March 2014 to Present (1 year 8 months) RemoteClient Success Manager @ • Work with end users to identify, document, and communicate standard business processes as they relate to Salesforce.

• Facilitate requirements gathering and create Business Process Requirements documents as needed.

• Develop solutions to fit client needs /fulfill requirements

• Demo developed solutions to client

• Lead on data migration projects

• Work with internal teams to track processes.

• Work with internal teams to identify new and creative opportunities to support additional business processes or functions.

• Act as internal client liaison, managing and prioritizing project and enhancement requests.

• Deliver and exceed on all Team performance targets.

• Assist in the management of ongoing support requests and administrative needs of users.

• Develop reports, dashboards and processes to continuously monitor data quality and integrity

• Monitor user adoption rates and respond as needed to known or discovered requests for additional training sessions, communication, modifications, or other resources.

• Assist users with report design and management.

• Assist in the development of training plans, materials and documentation for end users.

• Become point of contact for new user and ongoing training sessions.

• Perform QA and UAT test scripts From November 2013 to March 2014 (5 months) RemoteSenior CRM Administrator @ • Execute declarative Salesforce application configuration

• Use Apex and VisualForce to create appropriate custom solutions

• Work closely with Sales Operations staff and others to determine project requirements

• Participate in the full application life cycle from technical design to development, testing, and deployment

• Develop integration processes using Salesforce.com’s Web Services API and third-party integration tools

• Acclimate quickly on current system configuration and custom code in order to troubleshoot and enhance.

• Write technical approach and design documentation supporting business needs

• Assist in development of documentation to support existing code and configuration based functionality

• Create and maintain system interface diagrams, functional designs, and technical specifications

• Understand and support security role maintenance, including role hierarchy, security profiles and access rights

• Assist in the evaluation of AppExchange tools for feasibility and impact to the business

• Work independently & on multiple projects against deadlines in a dynamic environment where consistently producing deliverables within agreed upon timelines is expected

• Support unit testing, integration testing and review of business training materials From 2006 to November 2013 (7 years) Oceanport, NJMBA, MIS concentration @ New Jersey Institute of Technology From 2009 to 2012 BS Business Management, Minor in Information Technology @ Monmouth University From 2004 to 2007 Stephanie Cunliffe, MBA is skilled in: SFDC, Salesforce.com, SaaS, Cloud Computing, Enterprise Software, Force.com, Marketing Automation, CRM, Sales Enablement, Demand Generation, Solution Selling, Professional Services, Lead Generation, Sales Process, Marketing Operations, Sales Operations, Go-to-market Strategy, Sales, Partner Management, Channel Partners, Business Intelligence