Associate Director and Head Inside Sales APAC @ From January 2014 to Present (2 years) SingaporeManager Commercial Excellence and Global Roll Out Coordinator CRM @ From January 2014 to Present (2 years) SingaporeSenior Manager and Head Inside Sales APAC @ Expanding a sales force under the aspect of the Inside Sales approach into the existing sales organization
Associate Director and Head Inside Sales APAC @ From January 2014 to Present (2 years) SingaporeManager Commercial Excellence and Global Roll Out Coordinator CRM @ From January 2014 to Present (2 years) SingaporeSenior Manager and Head Inside Sales APAC @ Expanding a sales force under the aspect of the Inside Sales approach into the existing sales organization within whole Asia Pacific. Focus is on strengthen small and difficult to access customer segments in China, Hong Kong, Korea, Singapore, Malaysia and India. Pilot projects and sales initiatives to create strong revenue growth.
Setting up a new team with >40 members, based on the company strategy with the goal to
increase market awareness and coverage. This team had to be integrated into an existing
structure to form powerful teams of Inside Sales specialists, Field Sales Specialists and local
Target markets are South Korea, China, Hong Kong, Taiwan, Singapore, Malaysia and India as well as countries which are supported by distributor network as Thailand, Indonesia, Vietnam and
Silent customers were reactivated and new customer segments were found and converted into
According to the market segmentation a team of specialists was formed to address market
specific requests in more detail.
An effective and efficient cost and work structure has been developed to enhance the impact
of different sales and marketing teams.
A dedicated training schedule to improve and build on selling skills, product knowledge, personal development and self-learning has been developed to encourage every team member to take responsibility and improve constantly.
Strong communication and alignment of activities with other sales teams and marketing to use
all resources effectively with the background of different aspects of global and regional
Effective utilization of internal customer relationship management system as a basis of
effective communication and knowledge center through different departments. From July 2012 to December 2013 (1 year 6 months) Inside Sales Manager APAC @ Implement and integrate a new team, Inside Sales, into an existing sales structure. Hiring and employee development based on product knowledge, selling skills and software solutions. Challenged to reignite business for existing customer base and create new opportunities within new customer segment with a secondary sales channel.
Integration of sales and marketing structures. Setting up business with strong incremental growth and a total revenue responsibility of $25 million in Life Sciences, Pharma and Applied Testing Market. From December 2010 to June 2012 (1 year 7 months) Shanghai City, ChinaInside Sales Supervisor @ Leading a small team in UK and Nordic to support existing sales structures and access new customer markets with the purpose of new revenues generation with and sustainable business.
Collaboration within a small team of sales representatives in UK and Nordic to implement
team strategies and actively develop cooperation between different sales and marketing
Setup of a powerful and reliable customer database to increase communication and discover
new market and customer segments.
Implementation of share points to offer a central access to all necessary information
Set up of a customer database for East Africa and Russia. From May 2010 to October 2010 (6 months) Cologne Area, GermanyInside Sales Representative @ Responsibility over customer in biotechnology, pharmacology and basic research market segment all over South Germany to create strong growth for instruments and consumables.
Implementation of efficient ways to sell core products and new product to create short and
long term impact on business.
Strategic development of customer relation in price sensitive markets.
Continuous and proven track of goal over achievement. From May 2003 to April 2010 (7 years) Cologne Area, Germany
Master, Business Integration @ The Julius Maximilians University of Würzburg From 2008 to 2010 Master, Biology @ University of Cologne From 1998 to 2003 Stephan MBA is skilled in: Biotechnology, Lifesciences, Molecular Biology, Genomics, Molecular Diagnostics, PCR, Medical Devices, Sales Management, Team Leadership, Oncology, Internal Communications, Commercialization, Laboratory Automation, Infectious Diseases, International Business Management
Looking for a different
Get an email address for anyone on LinkedIn with the ContactOut Chrome extension