ServiceNow – The Enterprise Cloud Company
Senior Site Reliability Engineer
September 2015 to Present
ServiceNow - The Enterprise IT Cloud Company
Site Reliability Engineer
April 2014 to August 2015
February 2012 to January 2014
Slough, United Kingdom
January 2011 to February 2012
Slough, United Kingdom
January 2009 to December 2010
October 2006 to December 2008
Slough, United Kingdom
What company does Solomon Tadesse work for?
Solomon Tadesse works for ServiceNow – The Enterprise Cloud Company
What is Solomon Tadesse's role at ServiceNow – The Enterprise Cloud Company?
Solomon Tadesse is Senior Site Reliability Engineer
What industry does Solomon Tadesse work in?
Solomon Tadesse works in the Telecommunications industry.
A mobile communications and application support specialist with a broad experience in a fast-paced global wireless communications industry. Spent 7 years in network operations to support the global network infrastructure and services, represented department in major project stakeholder meetings, took part in key global infrastructure and service deployments. A respected senior contributor who gains a lot of joy and pride from thought-provoking roles. The craving to learn, advance and to be successful has been achieved by setting high expectations and as a result gained many employee recognition awards. • 7 years experience in a mobile communications industry • Effective communication skills with customers, network backbone providers, vendors and mobile network operators • ITIL best practices, SLA, Incident and Change Management processes • Project Management and Stakeholder meetings • Exceptional leadership skills and ability to develop individuals and teams • Mobile Network Operators connectivity support • Global customer support covering 70 million subscribers • Working in a team environment and a shift rotating hours • Global operational level support of Unix, Windows Servers and Large-scale Data Centre Management • Operating Level experience with E-mail systems, Databases, Internet, Networking and Cloud Computing • Advanced Shell Scripting, Programming, Mobile Development and AutomationSenior Site Reliability Engineer @ From September 2015 to Present (4 months) Site Reliability Engineer @ Responsibilities: - Operate the Cloud Infrastructure to the highest standards of professionalism and availability - Perform proactive daily system monitoring including responding, triaging, troubleshooting and remediating incidents based on Standard Operating Procedures (SOPs) - Use your broad knowledge of systems administration and networking principles preventing and troubleshooting incidents and improving SOPs - Verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs - Verify completion of scheduled jobs such as backups, clones and migrations, and provide clearance to proceed to scheduled changes - Repair and recover from hardware or software failures. Coordinate and communicate with impacted stakeholders and customers, escalating where appropriate - Maintain and implement operational, configuration, and other SOPs - In creating quality of the Cloud service, identify and collaborate with appropriate teams to improve tools and processes such as event monitoring and automation From April 2014 to August 2015 (1 year 5 months) United KingdomTeam Lead @ • Responsible for the team operation and to ensure that the team meets it’s operational objectives • To ensure objectives are understood, supervised and accomplished • To increase leadership skill and management skill sets • To drive the following critical projects to successful completion: o BlackBerry Service Automation o Develop BlackBerry Customer Subscriber Simulation Engine • Assumed the role of Kepner-Tregoe Facilitator and Coach to ensure the correct use of Systematic Troubleshooting technique • Acted as the first point of contact for upcoming new BlackBerry services and projects stakeholder meetings • Maintained Network Operations Centre Environment (servers, tools, workstations, war room, jupiter video conference) • Assisted with candidate interviews for external UNIX Administrator applications and for Internal role applications • Provided leadership and support for tool design concepts and development • Developed reporting tools and web applications for NOC and supporting staff From February 2012 to January 2014 (2 years) Slough, United KingdomUNIX Administrator @ • Trained and Developed others (Operators, UNIX and System administrators) • Responsible for day-to-day UNIX/Linux administration and problem solving • Assumed the role of Technical Lead, Supervised a shift team and provided hands-on training • Directed daily activities and ensured the effective operation of the BlackBerry Network Operations Centre • Assigned responsibilities to Operations Administrators (including UNIX and System) • Contributed and Maintained Knowledge management database for future referral From January 2011 to February 2012 (1 year 2 months) Slough, United KingdomOperations Administrator @ • Reviewed and Implemented deployment documentation and provided feedback • Acted as a point of contact for any Network related problems between RIM NOC and Carrier partner’s NOC From January 2009 to December 2010 (2 years) NOC Operator @ • Actively monitored BlackBerry Infrastructure and reactively resolved incidents to ensure “Always on Always connected” service • Proactively performed scheduled changes to ensure the BlackBerry Infrastructure is always up-to-date and running at optimum efficiency • Actively contributed towards the Global Knowledge Base From October 2006 to December 2008 (2 years 3 months) Slough, United KingdomMaster’s Degree, Telecommunications @ Queen Mary, U. of London From 2005 to 2006 Bachelor’s Degree, Internet Computing, First Class with Honours @ University of Westminster From 2002 to 2005 Solomon Tadesse is skilled in: MySQL, MySQL Cluster, RedHat, Linux System Administration, Oracle, SMTP, POP, IMAP, Sendmail, Postfix, HTTP, HTTPS, Apache, Tomcat, Squid Proxy
Introversion (I), Intuition (N), Thinking (T), Judging (J)
1 year(s), 6 month(s)
There's 92% chance that Solomon Tadesse is seeking for new opportunities
Issued by - · June 2005
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