An experienced professional in Network Monitoring and Maintenance, Network Troubleshooting, Network Administration and Technical Troubleshooting. Sheetal is CCNA and CCNP-R&S Cisco certified always up to more learning and certifications. She is good at dealing with people and guiding them right. She has leadership traits on technical grounds as well as in co-curricular records. Also she is friendly, positive attitude person along with being a great team player. She has a keen interest in meeting new people. She has good communication skills. She understands the assigned roles and responsibilities for each and every task and gives her full effort to fulfill the expectations of the respective authorities. She is loyal and dedicated to her work. She is a well organised person who puts her whole effort in completing the work provided efficiently and effectively.She is ambitious and never lose any chance to prove her caliber.

Datacenter Engineer @ Data Center Technician is expert with new technologies and state-of-the-art equipment supporting a major software corporation within an enterprise class data center. Hands on support performing tasks such as hardware, software, and network troubleshooting, server imaging, configuration, rebuild and decommissions. Perform routine and emergency requests through service request tickets as a member of a service team supporting 24x7x365 on-site coverage. Monitor and control daily service ticket activity, customer calls and service levels. Resolve technical problems with hardware, software and connectivity. Install/ upgrade/ replace server, device, or network components as needed. Expertise on Windows Server OS Support (2008/2012), Server OS and application imaging/installation/upgrades as needed, networking support (protocols, troubleshooting connectivity). Hands-on HP and Dell Server Hardware support, Cisco, F5 and Juniper Network Hardware support, EMC SAN Hardware installation and support, RAID Technology, DNS and DHCP. Involve with MS Office suite products. Network cable installation /removal to support infrastructure demand. Operating Ticket management software. System firmware and ROM maintenance. From June 2015 to Present (5 months) Toronto, Canada AreaNetwork Analyst @ Belleville Police is our client for our 4 months applied project. This is a non paid role and we worked on this project for partial fulfillment of our Post graduate studies. •Designed website for Online Prisoner Detention System for client and setup network connection between the website and database. Worked on mySQL , html and PHP. •Manage and monitor network connection for entire duration till final deliverable to clients. Received letter of appreciation for my work from Belleville Police department. This project won award in Bell Innovation Award at Community Innovation Forum, Knowledge in Action Showcase on March 26, 2015. From January 2015 to April 2015 (4 months) belleville, ontarioSenior Network Analyst (CISCO TAC) @ Handled the role of Network Engineer to confer with Cisco clients to identify and document requirements related to Cisco devices.Experience in LAN, WAN,Routing,firewalls & voice,virtual private network,intrusion detection and prevention systems,firewalls and on various security applications,DHCP , DNS and virtual local area networks.Experience in Cisco IOS,Cisco IP telephony,Cisco Nexus OS,Check Point firewall appliance, load balancers.High command on ISP end services.Developed,integrated and implemented the configurations on routers for specialized technologies like Frame Relay,DSL,ISDN, Modem,T1/E1,T3/E3,QOS,ATM,L2TP,etc.Expertise on WAN protocols like SIP/SPA,SONET,MPLS,Multicast,VoIP,and ISP end technologies for various clients.Experience on various routers (Cisco (2800, 2900, 3800, 3900, ASR 1000, 7200 series, MDS and Nexus 7Ks), switches and network routing protocols like OSPF,BGP,ISIS.Maintained, troubleshoot and administered the use of WAN,computer workstations,connections to internet and peripheral equipment.Designed and managed MPLS network sites.Experience with TCP/IP,STP,ARP,FTP/Http/Https,SNMP,SSH,OSI model,IPv4/IPv6.Experience with virtual server farms.Monitored performance of computer systems and networks of clients and to co-ordinate access and use of computer systems.Coordinated with team members to take ownerships of different severity cases to configure and troubleshoot technical issues on client edge Cisco devices.Experience with network tools:ping,traceroute and nslookup.Experience with the troubleshooting of Layer 1 issues.Performed routine network start up and close down and maintain control records.Conducted tests and perform security and quality controls.Customer support over the phone and WebEx.Implemented network traffic and security monitoring software and optimize server performance.Guided and assisted clients with data backups and disaster recovery operations.Supervised other workers in this group. From October 2012 to December 2013 (1 year 3 months) Noida Area, IndiaOperations Executive @ Responsibilities: • Responsible for execution of Projects undertaken / Implementation / Delivery & Sustenance activities. • Provided Technical assistance in networks to other team members by assisting them in solving challenging technical problems, sharing technical knowledge and adhering to quality processes to ensure objectives competency. • Provided on-call support to field engineers in setting up and monitoring/troubleshooting LAN. • Meeting with the expectations of customer and to keep a check on customer satisfaction. From June 2012 to October 2012 (5 months) BangaloreNetwork Technical Support Executive @ Responsibilities: • Handled day to day network problem in the respective LAN. • Rresponsible for hardware troubleshooting of head-office Servers, Desktops, Laptops, Printers and Scanners as well as hardware installation at the client end. • Monitored/analyzed network performance, troubleshooting any ambiguities causing performance issues and assisting client end engineers to overcome the similar issues. • Coordinated with AIRTEL team in case of leased line failure and was the single point of contact for them in case of emergencies. • Configuration and maintenance of head office wireless router. • Supervised engineers in UIDAI project of Govt. of INDIA regarding all technical network issues. From April 2011 to March 2012 (1 year) New Delhi Area, IndiaIT Administrative Assistant @ Managed and monitored LAN for the university. Looked into occasional workshops for Network LABS setup to elaborate networking concepts. From September 2010 to April 2011 (8 months) Faridabad Area, India

wireless information networking, wireless information networking @ sir sanford fleming college From 2014 to 2015 Bachelor of Engineering (B.Eng.), Computer Science, A @ Hindu College of Engineering From 2006 to 2010 12th @ Hindu Vidyapeeth School From 2005 to 2006 Sheetal Narwal is skilled in: SQL, HTML, C, Cisco Technologies, C++, VPN, TCP/IP, Troubleshooting, Windows, MySQL, Servers, Networking, Microsoft Office, Operating Systems, Routers, Routing Protocols, Firewalls, Cisco IOS, VMware, LAN-WAN, ATM Networks, QoS, L2TP, DSL, ISDN, Cisco Nexus, Checkpoint Security, Network Load Balancing, MPLS, Nessus, Aircrack, Microsoft Project, SIP, VoIP protocols SIP, Data Backup Solutions, Disaster Recovery, Active Directory, VLAN, Microsoft Exchange, Outlook, Visual Basic, Microsoft SQL Server, Switches, CCNA, Network Administration, Routing, OSPF, DNS, WAN, Windows Server