Business Intelligence Consultant
September 2015 to March 2018
Palo Alto, CA
RJMetrics (acquired by Magento)
July 2012 to July 2015
JP Morgan Chase
July 2010 to July 2012
New York, NY
Physics Undergraduate Learning Assistant
January 2008 to May 2008
Analytics Strategy Lead
San Francisco Bay Area
RJMetrics (acquired by Magento)
January 2014 to July 2015
Bridged gap between business and technology partners to measure and growbusinesses through strategy, programs, and data products (e.g. SQL, dashboards)Clients:• Apple - iTunes Analytics• Apple - Maps Operations• Apple - Talent Analytics• Apple - Technology Reliability Analytics• Financial Client - Information Risk and Compliance• Gilead - Pricing & Market Access• Technology Client - Workplace Analytics• VMWare -... Bridged gap between business and technology partners to measure and growbusinesses through strategy, programs, and data products (e.g. SQL, dashboards)Clients:• Apple - iTunes Analytics• Apple - Maps Operations• Apple - Talent Analytics• Apple - Technology Reliability Analytics• Financial Client - Information Risk and Compliance• Gilead - Pricing & Market Access• Technology Client - Workplace Analytics• VMWare - Channel Incentives• VMWare - Distributor Risk• VMWare - HR Analytics
What company does Sharon Pan Nguyen work for?
Sharon Pan Nguyen works for Slalom Consulting
What is Sharon Pan Nguyen's role at Slalom Consulting?
Sharon Pan Nguyen is Business Intelligence Consultant
What industry does Sharon Pan Nguyen work in?
Sharon Pan Nguyen works in the Information Technology and Services industry.
Business Intelligence Consultant @ Slalom Consulting Bridged gap between business and technology partners to measure and growbusinesses through strategy, programs, and data products (e.g. SQL, dashboards)Clients:• Apple - iTunes Analytics• Apple - Maps Operations• Apple - Talent Analytics• Apple - Technology Reliability Analytics• Financial Client - Information Risk and Compliance• Gilead - Pricing & Market Access• Technology Client - Workplace Analytics• VMWare - Channel Incentives• VMWare - Distributor Risk• VMWare - HR Analytics From September 2015 to March 2018 (2 years 7 months) Palo Alto, CAAnalyst @ RJMetrics (acquired by Magento) Wearing many different hats as employee #17 - analytical support and consultant, account manager, business analyst, and more: • Implemented 100+ eCommerce and SaaS clients, and built initial dashboards customized to each clients’ desired area of analysis (e.g. LTV, CAC, ROI, etc. by segmentation such as customer attributes and acquisition sources) to help them make data driven decisions• Translated clients’ report requirements and performed data analysis with SQL, PHP, and Java to help clients measure performance and execute data-driven decisions based off of understandable, actionable data• Maintained relationships as an account manager with 35+ clients to help them leverage RJMetrics to the fullest• Coordinated communication between developers and analysts to prioritize and plan software features to increase internal efficiency• Recruited and interviewed candidates; engaged in hiring discussions to grow team of analysts From July 2012 to July 2015 (3 years 1 month) Philadelphia, PABusiness Analyst @ JP Morgan Chase IB Risk Technology - Portfolio Risk and Margining Services (PRMS) - Plan Team• Analyzed business user needs to develop viable strategies for 23+ projects to enhance or build new features (e.g. product onboarding/enrichment, system enhancements, interface improvements), and cultivated test plans for each individual project with focus on resiliency• Directed releases for deployment readiness by running daily systems integration testing (SIT) and user acceptance testing (UAT) meetings for Plan and Build teams to ascertain all projects have been tested thoroughly and met users’ approvals• Detailed solutions for issues found using SQL and followed through to resolution toensure user satisfaction From July 2010 to July 2012 (2 years 1 month) New York, NYPhysics Undergraduate Learning Assistant @ Cornell University • Facilitated two sections for Physics 112 (Mechanics) by assisting approximately 40 students • Tailored engaging activities for students alongside multiple professors and Teaching Assistants to optimize students’ learning through coursework as well as hands-on experience From January 2008 to May 2008 (5 months) Ithaca, NYAnalytics Strategy Lead @ NVIDIA Leading change through increasing collaboration and reducing time to analysis for faster transformative insights. Driving improvement of the organization, processes, and use of systems and data. • Built a strategy roadmap and vision to drive faster insightful analytics- Developed best practices for lifecycle - design, development, and delivery via collaboration and scalable architecture with IT and developers- Implemented JIRA and Confluence for key project governance structure and documentation, reducing meeting times by 80% - Launched an analytics planning tool (SAP Analytics Cloud) with IT to automate collaborative workflows reducing wait and processing time by at least 50%- Led prototyping of data catalog to inventory and organize data resources securely; increased collaboration and reduced time to analysis• Collaborated with cross-functional teams to create processes for faster insight development- Created triage process: assess data requests, form scalable architecture and solutions- Created prioritization process: negotiate data request fulfillment timeline- Created actionable Tableau dashboard to drive goal setting and improvement process• Developed and scaled analytics community- Designed curriculums and trained 50+ analysts worldwide on multiple topics (SQL, Tableau, etc.)- Created newsletter and slack channel San Francisco Bay AreaAnalytics Manager @ RJMetrics (acquired by Magento) RJMetrics is a cloud-based business intelligence platform for online companies to consolidate data from various sources so that they can understand their customer LTV, marketing ROI, cohort behavior, and all the other metrics they need to grow their business and improve their customer experience. • Structured and continually honed the implementation process via split testing to measure and improve client onboarding experience and conversion KPIs• Established KPIs to assess quality, efficiency, and collaboration aspects of each implementation. Utilized KPIs to shape the direction of the team. • Developed cross-functional processes to optimize the sales funnel and increase overall client conversion rate by 15% even as new clients increased up to 200% monthly• Launched, trained, and grew specialized team of implementation analysts focused ononboarding new companies onto the RJMetrics platform from 1 to 8+ analysts, growing customer base to 1000+ clients From January 2014 to July 2015 (1 year 7 months) Philadelphia, PA
Introversion (I), Intuition (N), Thinking (T), Judging (J)
1 year(s), 11 month(s)
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