Software Engineer at Twilio Inc.
Tempe, Arizona, United States
July 2018 to May 2020
Massachusetts General Hospital
Ruby on Rails Web Developer
June 2016 to July 2018
Amura Marketing Technologies
June 2014 to June 2015
August 2013 to June 2014
Pune Area, India
• Removed Agent/Broker’s dependency on customer care by creating self-service features on product & billing dashboard which improved end-user experience.• Improved search result accuracy and deflected support tickets by integrating Inbenta, a lexical analysis tool, in the support site which reduced null searches by 12% and cut down customer care cases by 8%.• Rearchitected a legacy Order... • Removed Agent/Broker’s dependency on customer care by creating self-service features on product & billing dashboard which improved end-user experience.• Improved search result accuracy and deflected support tickets by integrating Inbenta, a lexical analysis tool, in the support site which reduced null searches by 12% and cut down customer care cases by 8%.• Rearchitected a legacy Order Fulfillment system from a Windows application to a microservice integrated with Salesforce, which reduced maintenance costs by 33 engineering hrs. and 12 DBA hrs. per month.• Reduced manual operational load by creating tag-based metric definitions, alarms, dashboards and enhanced logging using CloudWatch which enabled operational excellence.• Wrote daily data sync jobs between HR system and internal learning platform by implementing automated workflows using S3 and Lambda. • Took complete ownership of CCPA compliance for Order fulfillment and C3 tools by mapping user data with view/delete actions based on end-user’s request.• Collaborated with multiple stakeholders to perform A/B testing, using Optimizely, on the support site.
What company does Sayali Pendharkar work for?
Sayali Pendharkar works for realtor.com
What is Sayali Pendharkar's role at realtor.com?
Sayali Pendharkar is Software Engineer
What industry does Sayali Pendharkar work in?
Sayali Pendharkar works in the Computer Software industry.
💼 Past Experience
Sayali Pendharkar has a Master’s degree in Computer Science from University of Cincinnati in 2015 and a Bachelor’s degree in Computer Science from University of Pune in 2010. Her previous education makes her an expert in Computer Science. Sayali Pendharkar has experience in both research and development and has worked on the laboratory side of Computing and Information technology. She has written several papers on various computer science topics. Sayali Pendharkar is currently a graduate student at University of Mississauga, with the goal of completing her doctorate in Computer Science.
💡 Technical & Interpersonal Skills
Sayali Pendharkar has a B.Tech from Pune University and a Diploma in Computer Science from the Indian Institute of Technology, Mumbai. Sayali has over 8 years of experience in the software engineering field and has worked on various projects within the telecommunications sector. Sayali has also worked on project management and SRE abilities. Sayali is currently a Software Engineer at realtor.com from July 2018 to May 2020 in Scottsdale, Arizona. She has previously worked on developing self-service features on the product and billing dashboard, improving end-user experience, fixing support tickets by integrating Inbenta, a lexical analysis tool, in the support site, reducing null searches by 12% and cutting down customer care cases by 8%. Sayali is also a Ruby on Rails Web Developer at Massachusetts General Hospital from June 2016 to July 2018 in Boston. Her most recent project was implementing funding management in the PCMS which facilitated online transfer of funds from the consuming lab to the lab which provided the service.
Introversion (I), Sensing (S), Thinking (T), Perceiving (P)
1 year(s), 6 month(s)
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