VP Global Client Operations @ From April 2015 to Present (7 months) Greater New York City AreaVice President Success Management @ Apptio's Technology Business Management (TBM) applications provide revolutionary automation and analytics in cost transparency, showback/chargeback, planning and performance management required for IT to run like a business. From the founding of the company the target was to disrupt the existing enterprise software market by designing purpose-built, on-demand applications capable of managing the cost, quality, utilization and VALUE of IT services. • Crafted and executed the Customer Success Management strategy insuring a healthy installed based and renewal rate of customers that adopted Apptio & its TBM Methodology. • Built three organizations spanning Expert Services, Customer Success Management, and Advisory services all focused on insuring the adoption and renewal of Apptio products. • Worked across organizational boundaries to help drive company goals around Account Management (renewals), Products (features focused on the installed base), & Support (triage and upgrade programs). • VP since Jan 2014 From March 2012 to March 2015 (3 years 1 month) Greater Seattle AreaSr. Director Pre & Post Sales EMEA @ • Commuted to London from the US to bootstrap the development of EMEA Professional Services and PreSales organization • Built a 10 person organization, including two directors, ensuring an established pipeline and successful deployment capability prior to exiting the role • Modified the sales process and collateral to align to European needs, resulting in accelerated deal processes • Drove the initial customers to successful deployments insuring referenceability for new EMEA prospects From January 2011 to March 2012 (1 year 3 months) London, United KingdomDirector Solution Architectures (Pre Sales) @ • Bootstrapped the east coast presales team and personally brought in the first $3M deal in Apptio history and followed up with the first banking deal closed without a proof of concept • Developed financial services specific presales approaches and trained and developed the presales team on the east coast • Oversaw the execution of multiple presales proof of concepts across the east coast • Company MVP of Year 2009 and Presidents Club multiple years From May 2008 to February 2011 (2 years 10 months) Greater New York City AreaDirector Global Practices BSA @ • Managed a team of architects responsible for the development of software packages, best practices, and internal training necessary to the enablement & success of the professional services practice • Defined and structured the offshore factory development processes for custom developed customer content resulting in new recurring revenue generation opportunities • Company Employee of the Year 2007 From August 2007 to May 2008 (10 months) Greater New York City AreaPrincipal Consultant @ • Lead the creation and management of the Advanced Services Group which was responsible for pre-sales ROI, Business Case Development, and post sales Process Redesign and Organizational redesign services • Responsible for development of methodology for ROI and Business Case development • Developed the services partner channel, resulting in the successful integration of four partner communities • Successfully maintained the relationships and managed the implementations at every East Region customer in the initial stages of Opsware sales • Successfully recruited and developed consultants to build out the initial Professional Services organization From May 2005 to July 2007 (2 years 3 months) Greater New York City AreaOwner @ Skanda provides business analysis & technology management and consulting skills on a contract basis and supports outsourcing of software development to offshore firms. General Motors Treasury Operations Group (Client) • Executed business analysis and design of Bank Fee Management project. Responsible for day to day project management of the BFM project • Provided external Siebel guidance on the Bank Relationship Management project • Supported business analysis of TOG application infrastructure strategy. From January 2003 to April 2005 (2 years 4 months) Greater New York City AreaVP Technology @ InterRide is an E-commerce company focused on the delivery of reservation, reservation exchange, and back-office services to the transportation industries. InterRide leverages a Software as a Service (SaaS) model that delivers its capabilities via the Internet and call-centers. TECHNOLOGY STRATEGY & BUSINESS ANALYSIS • Aligned technology development with business strategy and customer requirements resulting in improved focus of IT resources and spending. • Developed business and technology strategies based on corporate strategy and alliances. • Successfully planned and executed the merger of real estate, technology, and HR assets of Transponet Inc. • Successfully completed executive level negotiations with large transportation companies representing future partners and transportation vendors for InterRide. APPLICATIONS DEVELOPMENT • Managed development of the InterRide SaaS application resulting stronger design, new business opportunities, enhanced customer acceptance, and fewer bugs. • Planned migration to next generation architectures resulted in greater product planning visibility for marketing and business development. • Integrated application suites for a merged company resulting in additional revenue streams, greater customer interest in product suite, and increased customer retention. • Managed eight local developers and a 30 developer offshore team. NETWORK AND SYSTEMS ARCHITECTURE • Led the preparation, hardening and conversion of the network architecture from beta to production status. • Implemented 7/24 operations of the network and systems from disaster recovery, reliability, monitoring, and resource management perspectives. From January 2000 to December 2001 (2 years) Greater New York City AreaManager Technology Practice @ Various Clients: GE Capital, CitiStreet, TRIGON, John Hancock, GEICO, BCBS Florida, HIP of NY & NJ Supported customers in the Insurance and Healthcare Industries in various IT and Management consulting efforts including Business Process Redesign, 3 & 5 year IT Strategy, methodology design, architecture design, and software deployment efforts over 8 years at the firm. From June 1991 to January 1999 (7 years 8 months) Washington D.C. Metro Area

Saurabh Shah is skilled in: Enterprise Software, SaaS, Cloud Computing, Professional Services, Business Intelligence, Pre-sales, Enterprise Architecture, Data Center, Software Project..., ITIL, IT Service Management, Software Development, Agile Methodologies, Salesforce.com, Customer Success..., Technology Adoption, Product Adoption, Implementation..., Solution Architecture, Business Analysis, Management, IT Strategy, CRM, Program Management, Virtualization