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Sarah B. Brooks

Director, Insight & Design, Customer Experience Team @ Veterans Affairs

Sarah B. Brooks Contact Details

Washington D.C. Metro Area
Director, Insight & Design, Customer Experience Team @ Veterans Affairs
Presidential Innovation Fellow @ The Presidential Innovation Fellows Program + 18F
Founder, Principal @ Sarah B. Brooks
MSW, Clinical Social Work, Sociology @ Columbia University

I have the honor of serving as an appointee with the team driving radical transformation at the Department of Veterans Affairs, leading the Insight and Design capabilities for the Customer (Veteran) Experience team – the first in the U.S. Federal government. My work in the design world is increasingly focused on organizational change. My roots are design 

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