Customer Success Manager @ Huddle is an enterprise content collaboration platform that helps organizations across the globe to collaborate more intelligently and securely. As the only SaaS company to be FedRAMP, FISMA, and IL3 certified, Huddle is used by governments and regulated industries around the world. As a Customer Success Manager, my role is to ensure customers adopt Huddle in order to receive the most value from our software. One of the ways in which I do this is by understanding their key organizational strategies to ensure all use cases and benefits of Huddle are explored. Specifically, I on-board new business, provide trainings and quarterly reviews, field technical questions, and provide consultative and strategic sessions to discuss long-term goals of the platform. I work in partnership with our enterprise sales team to lead structured rollouts and build solid relationships with our customers. From July 2015 to Present (4 months) San Francisco Bay AreaBusiness Development, Freelance @ Wolff Olins is a brand consultancy agency based in London, New York City, San Francisco and Dubai. • Lead on business outreach and engagement with top minded professionals for specific events such as Wired by Design,Future of Money and WO Open House to encourage agency growth in the San Francisco market. • Attendees include: Fuse Project, Wired Magazine, Wells Fargo, Airbnb, Fitbit, Salesforce, Uber, and more. From September 2014 to January 2015 (5 months) San Francisco Bay AreaBusiness Development Manager @ Business Development Associate (May 2012 - Feb 2013) Interactive Marketing Coordinator (January 2011 - April 2012) Client Services Intern (August 2010 - December 2010) HZDG is a full-service creative agency specializing in high-impact, integrated solutions. Renowned for its outstanding creative strategy and execution, HZDG represents a wide range of industries with a diverse list of clientele. • Conduct competitive, market, and consumer research for key prospects in multiple industries in order to better provide initial insights and drive solution-oriented strategies during the pitch process. • Develop integrated marketing recommendations with account managers and other key stakeholders for client prospects across disciplines such as branding, interactive, social media, and advertising. • Manage end-to-end pitch process, including assessing initial opportunities, collaborating with cross-disciplinary teams on pitch deliverables and strategy, interfacing with client prospects, and creating written RFP responses. • Build and maintain relationships with key prospects and senior personnel in client organizations from initial conversation through the sale and thereafter. • Manage project scopes, timelines, contract negotiations, and overall pitch process with cross functional teams to ensure deliverables are clearly communicated and executed upon. • Analyze and report on quarterly and agency revenue growth in order to inform future pitch and proposal strategy. From August 2010 to August 2014 (4 years 1 month) Graphic Designer @ From January 2009 to May 2010 (1 year 5 months) Graphic Design Intern @ From July 2008 to December 2008 (6 months) Visual Information Specialist Intern @ From May 2007 to August 2007 (4 months)

MBA, Concentration in Marketing Management, Magna Cum Laude @ American University - Kogod School of Business From 2010 to 2012 BFA, Graphic Design, with a minor in Business Administration @ Virginia Commonwealth University - School of the Arts From 2003 to 2008 BFA, Spanish Grammar and Literature @ Universidad Complutense de Madrid From 2006 to 2006 Sara Shashani is skilled in: SaaS, Salesforce.com, Sales Process, Training, New Business Development, Integrated Marketing, Digital Strategy, Digital Marketing, Social Media Marketing, Marketing Strategy, Marketing Communications, Digital Media, Brand Development, Change Management, Marketing Research, Google Analytics, Adobe Creative Suite, Proposal Writing, Media Planning, Brand Management, Google Adwords, Competitive Analysis, Brand Developement, Basecamp, Microsoft Office, Energetic team player, Energetic Self-Starter, Highly responsible, Creativity, Highly detail oriented