Multinational executive with more than 15 years of experience delivering sustainable revenue growth through the development of innovative product and service offerings that enhance the customer experience and improve competitive positioning. Track record of success leading organizations through rapid growth while capturing cost reductions through continuous process improvement and performance management. Utilize vast financial acumen to analyze, forecast and manage multi-million dollar budgets, and direct strategies to maximize profits. Business leader with strength setting operational expectations for internationally dispersed teams with up to 900 team members. In-depth understanding of outsourcing and customer service market trends and growth paradigms to ensure successful delivery of contracted services levels. Transitioned Vcare Corporation from a Call Center Service provider to a fully integrated technology solution by adding Billing OSS services and a CRM solution. Applied technical savvy to lead strategic in-house development of the complex integrated technology solution. Managed financial goals for a company that has achieved year over year multi million dollar sales and successfully expanded into the United States marketplace. Noted for expertise in Business Process Outsourcing and Customer Service Markets in the article, The Global Risk Taker, in The Times of India Delhi published on February 15, 2012. Business development leader with experience closing several multi-million dollar BPO deals with key Fortune 500 companies as both a business owner and executive team member. Enabling MVNO's offering them carrier connections, customer service, Billing OSS suite solutions.

President, Managing Partner @ Leading provider of BPO Services. Vcare Corporation provides comprehensive call center outsourcing services such as Software Development, Knowledge Process Outsourcing Services (KPO), Infrastructure Management Services, Billing OSS services, Rating services, OCS platform and F&A Outsourcing. Chief Executive Officer | President Launched and built a multi-million dollar global enterprise with 1000+ employees located throughout North America, and Asia. Define current and long-term business strategy in partnership with 7 senior team members in the United States and India. Manage business relationships with approximately 15 corporations, primarily US based Fortune 500 telecom companies and large online retailers. Oversee sales, operations, product development and market strategy within the company’s 3 core service areas: Call Center Services, CRM systems, and Billing OSS Services. Consistently evolve technology products to meet client’s transforming business requirements. Develop and manage strategies to achieve new customer acquisition, revenue targets and increase revenue for Vcare clients.  Sustained a 40% average increase in client productivity and substantial improvements in customer satisfaction by incorporating high standards for call center services  Transformed business from a single service provider to an integral part of the client’s business operations through the implementation of an integrated solution combining OSS billing and a complete CRM solution. Designed a proprietary CRM management system, which encompasses the following modules: inventory, activation, CSR, customer validation, billing, data analytics and reporting functionality. The fully integrated customer solution increased the customer retention lifecycle from 2 years to a 10-year lifecycle.  Created a new reporting format for the call center and Billing OSS, which was integrated with Cisco Call Manager to give real time productivity and management. From 1999 to Present (16 years)

Delhi University From 1987 to 1997 Air Force school (tafs) Sandip Mehra is skilled in: Business Development, Outsourcing, Telecommunications, Team Management, Business Strategy, Strategic Planning, Call Centers, SaaS, BPO, E-commerce, Billing OSS, Online charging system (OCS), MVNO