Transform your IT Service Management with the right ITSM solution Remedy IT Service Management Suite BMC Remedy IT Service Management manages all your IT services, on premises or in the cloud. Along with a radically redesigned interface, it offers powerful self-help tools, automated processes, comprehensive asset management, and much more. Remedyforce BMC Remedyforce, built on the Salesforce cloud platform, delivers complete IT service management with social, mobile, and collaborative capabilities. MyIT BMC MyIT modernizes your business with formless requests, context-aware services and crowdsourced collaboration. ADDM BMC Atrium Discovery and Dependency Mapping (ADDM) automatically discovers data center inventory, configuration, and relationship data, and maps business applications to the IT infrastructure.

IT Service Management Portfolio Account Manager @ From April 2015 to Present (9 months) London, United KingdomRemedyforce Specialist Account Manager @ From September 2014 to April 2015 (8 months) London, United KingdomBusiness Development Manager @ Smart421 delivers high-end consultancy, integration and service management of business-critical IT for large enterprises in regulated markets. My role is to employ the above Smart421 unique value to deliver demonstrable benefit to our clients. From January 2013 to September 2014 (1 year 9 months) New Business Manager @ Responsible for all new business engagements and delivering value through IT projects and service agreements while simultaneously growing the IBM services footprint at a global blue chip outsourcing client. Additionally, fast track Business Development Graduate having completed four client-focused roles around the Global Technology Services organisation of IBM UKI provided an opportunity for delivering exemplary results at each customer engagement: • 03/2011 – 06/2011 IBM Graduate Scheme: Client Solutions Representative • 09/2010 – 03/2011 IBM Graduate Scheme: Commercial Business Analyst • 03/2010 – 09/2010 IBM Graduate Scheme: Risk Manager • 09/2010 – 03/2010 IBM Graduate Scheme: Account Manager From September 2009 to January 2013 (3 years 5 months) London, United KingdomSales & Business Operations Specialist @ 16-month Industrial Trainee placement between years three and four while studying for my BA (Hons.) split between two businesses within IBM UKISA: Integrated Technology Services: Financial Services & Strategic Outsourcing: Business Growth: • Large amount of high-level customer contact working as part of two large teams. • Integration within a large organisation and recognition of the importance of Customer management. • Complexities of business process re-engineering and the importance of attention to detail. • Necessity of high-level presentation and communication skills. From June 2007 to September 2008 (1 year 4 months)

First, Business Management @ De Montfort University From 2005 to 2009 Samuel Schofield is skilled in: Relationship Management, CRM, Negotiation, Functional Requirements, Projects, Finance, Customer Service, Workshop Facilitation, Continuous Improvement, Communications Audits, FrontPage, Bid Preparation, Service Delivery, IT Service Management, Business Analytics