Robert Jr’s Email & Phone

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Robert Jr

Vice President, Senior Manager of Operations Strategy @ Citizens Bank

Robert Jr Contact Details

Location:
Providence County, Rhode Island, United States
Work:
Vice President, Senior Manager of Operations Strategy @ Citizens Bank
BPO Director | BCBSRI Global Contact Center Operations @ NTT DATA
Operations Support Senior Manager @ Mercer
Education:
@ La Salle Academy
About:

Within Communications Center Management I have been responsible for ensuring a cohesive and consistent quality process, while at the same time maintaining our client base service levels between multiple site locations. This has been effectively achieved by establishing one complete contact center process to confidently assess, report against, develop and enhance our levels of service seamlessly against 

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