Robert Jr’s Email & Phone

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Robert Jr

Vice President, Senior Manager of Operations Strategy @ Citizens Bank

Robert Jr Contact Details

Providence County, Rhode Island, United States
Vice President, Senior Manager of Operations Strategy @ Citizens Bank
BPO Director | BCBSRI Global Contact Center Operations @ NTT DATA
Operations Support Senior Manager @ Mercer
@ La Salle Academy

Within Communications Center Management I have been responsible for ensuring a cohesive and consistent quality process, while at the same time maintaining our client base service levels between multiple site locations. This has been effectively achieved by establishing one complete contact center process to confidently assess, report against, develop and enhance our levels of service seamlessly against 

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