Reynold Rondez's Email Addresses & Phone Numbers

Solutions Architect @ Lever San Francisco, CaliforniaSr. Solutions Architect @ Lever San Francisco Bay AreaSr. Solutions Consultant @ CallidusCloud • Provided technical consulting and guidance to customers through demos, request of proposal documents, proof of concepts, technical evaluations, discovery workshop sessions, and solution proposals custom to the potential client’s use cases.• Developed the technical integration for a...

Solutions Architect @ Lever San Francisco, CaliforniaSr. Solutions Architect @ Lever San Francisco Bay AreaSr. Solutions Consultant @ CallidusCloud • Provided technical consulting and guidance to customers through demos, request of proposal documents, proof of concepts, technical evaluations, discovery workshop sessions, and solution proposals custom to the potential client’s use cases.• Developed the technical integration for a Salesforce.com solution designed to improve call center performance. The integration of the solution was later inherited by the product team for productization. It has since been used by customers including a top international provider of electronics, gaming, entertainment, and financial services with hundreds of call center agents.• Provided technical services for customers leveraging the company's platform and assisted as the subject matter expert, giving training sessions, certification courses, guidance, and support on the platform's admin tools, REST APIs, JavaScript SDK, Connectors, and Solutions. Such deployments included:++ The performance management solution for call center agents mentioned above.++ A content consumption solution for a US multinational enterprise information technology company within their learning and development portal run on Litmos Training Ops platform. From June 2016 to April 2018 (1 year 11 months) Dublin, CASr. Solutions Consultant @ Badgeville • Provided technical consulting and guidance to customers through demos, request of proposal documents, proof of concepts, technical evaluations, discovery workshop sessions, and solution proposals custom to the potential client’s use cases.• Influenced the product roadmap through feature and enhancement requests and product requirement documents.• Developed and documented integration quick guides in the form of blueprints and accelerators with sample code for platforms such as Yammer, Oracle Taleo Cloud Service, and Zendesk. All guides listed have been leveraged by customer development teams launching with modified versions of the sample code included.• Recorded functional and technical training videos and resource material accessible for client to self-serve.• Provided technical services for customers leveraging the company's platform and assisted as the subject matter expert, giving training sessions, certification courses, guidance, and support on the platform's admin tools, REST APIs, JavaScript SDK, and Connectors. Such deployments included:++ A performance management program for the call center operations team for a multinational financial service corporation, integrated with a web service directly connected with the client's internal database. ++ A support community program integrated across 8 online regional community portals built on the Jive platform serviced to 2 million community members around the world for a US multinational technology company. From May 2014 to June 2016 (2 years 2 months) Redwood City, CAAssociate Technical Architect @ Badgeville • Provided technical services and development efforts for customer deployed solutions including: ++ Content community program integrated with the Lithium online community platform. Deployed to 340k customer community members for one of the largest telecommunication companies in the U.S. ++ Performance management program integrated with Oracle OD for a manufacturing company, deployed to over 100 sales representatives.• Provided technical account management for key customers such as: ++ OEM account based in Japan and provided technical services to assist with deployments of over 10 programs ++ Addressed critical issues and maintained relationship with a leading technology consulting agency for an Internal Knowledge Exchange program integrated with company internal management platforms. Deployed to over 460k employees. From October 2013 to May 2014 (8 months) Redwood City, CATech Support Engineer @ Badgeville • Responded quickly and accurately to inbound support requests via email and Live Chat.• Documented support tickets and resulting solutions within Zendesk and SFDC Self-Service Portal. • Designed and configured Customer Support Portal for Salesforce, including Live Chat features• Reviewed and curated FAQs documentation for REST APIs and JavaScript Libraries• Provided weekly training sessions for the platform which covered both functional and technical components From May 2012 to October 2013 (1 year 6 months) Menlo Park, CALead Mechanical Engineer @ Global Satcom Technologies, Inc. Assembled military satellite trailers including insulation of sheet metal, door installation, and assembly of jacks, shock mounts, and actuatorsManaged the workload of three other individuals as the department leadManaged inventory and placed material orders to meet product manufacturing demandsImplemented process improvements which reduced production time by 40 hours From September 2005 to May 2012 (6 years 9 months) Santa Clara, CAApplication Developer @ Dayspring Commission Inc. Geo-location Application to CMSGraduate Capstone Project, Cal State University of Monterey BayLink to Presentation: http://www.youtube.com/watch?v=DMSG5cMbxogSummary:Developed an Android Application for a non-profit that pushes location-based content (coordinates & news-feeds) to a Drupal-based website for real-time updates of field activity.Features:- Collects Geo-location data (forward and reverse Geo-coding by leveraging LBS)- Stores meta-data on mobile device (SQLite)- Displays Geo-locations on map (Google Maps API)- User login to Drupal-based website (HTTP-Client package)- Geo-locations pushed to website as Forum Topics; News-feeds of Geo-locations pushed to website as Comments of Forum Topic.Challenges Overcome:- No previous experience with the Android platform (e.g. Application Life Cycle, Event Handlers, Array Adapters, SQLite)- No previous experience with Drupal CMS (e.g. Nodes, Modules)- Working within the Drupal CMS security* Leveraged HTTP-Client package to push meta-data to server* Research on gaining user access from application* HTTP POST and GET methods.- Session token values and Retrieving Hidden Form Values* Modified and configured Drupal 3rd party and core modules* Forum, GMAP, and Location modules are required to coincide with Android Application From September 2010 to June 2011 (10 months) Union City, CA