Director of Talent Management for Services (EMEA/ASIA) @ Microsoft
Western Europe Group Manager - Customer Service and Support (CSS) @ Microsoft
EMEA Director of Field Enablement, WW Services Operations (Change Management Lead for EMEA) @ Microsoft
Foundation Level Kinesiology @
The Academy of Systematic Kinesiology
Director of Talent Management for Services (EMEA/ASIA) @ HR role focused on the Talent Management agenda across the EMEA and Asia Time Zones for the Services business at Microsoft. Primary goal is to support the business to develop, implement, and drive a consistent and impactful set of Talent Management processes/approaches/outputs that accrue to a globally shared One
Director of Talent Management for Services (EMEA/ASIA) @ HR role focused on the Talent Management agenda across the EMEA and Asia Time Zones for the Services business at Microsoft. Primary goal is to support the business to develop, implement, and drive a consistent and impactful set of Talent Management processes/approaches/outputs that accrue to a globally shared One Services ROB. Secondary goal is to engage with business leaders to shape and support business transformation initiatives as needed. From June 2015 to Present (5 months) NetherlandsWestern Europe Group Manager - Customer Service and Support (CSS) @ Leading and Developing a group of Managers and their teams of Premier Field Engineers, Commercial Technical Support and Escalation Engineers in the Benelux-Ireland region (100 people). These teams provide both proactive and reactive technical support services to a diverse range of customers spanning the private and public sector.
-College Hire Engineering Talent: Developing and Piloting a TZ-wide approach to Hiring, Onboarding, and Guiding our College Hire (MACH) Engineering Employees to achieve breakthrough results
-Acting Western Europe CSS Area Lead - Accountable for stewarding the Western Europe CSS Organization (600 people) covering 12 countries and 1 near-shoring location. From August 2013 to Present (2 years 3 months) NetherlandsEMEA Director of Field Enablement, WW Services Operations (Change Management Lead for EMEA) @ Overview -
•Target Senior Leadership Alignment for the Portfolio of Big Bet Change Initiatives for WW Services
•Support EMEA Leadership and Business Management to address any Business Challenges via the design and implementation of Organizational Development initiatives
•Provide change management expertise with a focus on deployment and sustained adoption for WW project rollouts in the EMEA TZ
•Partner with WW Time Zone leads to share and leverage Best Practices across the Time Zone and Area teams
•Operational Excellence (30%)
•Project and Portfolio Management (25%)
•Change Management (25%)
•Leadership and Management (20%) From May 2010 to August 2013 (3 years 4 months) Change Management Office (CMO) Lead - Services @ Overview -
Position Responsible for driving Large Scale Business Transformation Architecure - Implementing and Optimizing approach to drive a Services wide strategic change with a wide variety of tactical and behavioral imlications from a Chane Management perspective.
•Change Management/Leadership: Drive Change management at Global HQ level in conjuntion with Change Agents who drive at Area Geography Level, and in partnership with key senior leaders
•Community: Work with Global group of Change Agents on project management execellence, cadence, issue resolution
•Results: Drive related Scorecard review and accountability
•People Management: Team focused on various project related Change Management activities, as well as broad enablement of Change Management capabilitiy From March 2008 to May 2010 (2 years 3 months) Support Practice Manager @ Lead team of Technical Account Managers, responsible for ensuring the delivery of high quality support services to improve customers’ IT operational health.
•Responsible for People Management. Focus on team readiness and development - attract and retain a strong team. Ensure effective execution and the appropriate level of collaboration within the organization.
•Ensure Operational Excellence. Contribute to district profitability and customer satisfaction through continued evaluation and modification of key performance delivery indicators (KPIs).
•Accountable for Delivery Excellence Standards. Review and drive service delivery planning, provisioning and measurement to ensure high quality support services to improve customers’ IT operational health. Establish and cultivate business relationships with key stakeholders in the customer’s IT organization. Resolve all customer and internal escalated issues, proactive and reactive.
•Accountable for Business Management. Ensure continued portfolio growth through ongoing service delivery planning and opportunity identification. Review and signoff on all contract renewals ensuring on time renewals and offerings compliance. Achieve service delivery margin targets. From February 2004 to March 2008 (4 years 2 months) Technical Account Manager for Premier Support Services @ •Act as Technical Advisor. Manage a diverse and complex set of customer issues. Make proactive recommendations; participate in planning, active involvement in resolving hot or recurring issues. Leverage other technical experts on the team as needed to support customer.
• Responsible for Customer Satisfaction. Develop deep trust through delivering superior support in a way that demonstrates a deep understanding of customer’s business. Communicate effectively across technical and executive audiences by leveraging excellent verbal, presentation, and negotiation skills.
•Drive Operational Health Roadmap. Develop a strong foundation for customers by driving superior incident resolution in a way that meets their business requirements. Building on this foundation by analyzing available data and determining the most effective method of problem resolution and the most viable pathway to achieving operational health on the windows platform. From February 2002 to February 2004 (2 years 1 month) Web Production Manager @ Production Manager for two different teams during this time period: BCentral and Web TV. From December 2000 to February 2002 (1 year 3 months) Manger of Web Prodution @ From January 2000 to December 2000 (1 year) Lead Front End Technology Engineer @ From June 1999 to January 2000 (8 months) ASP Engineer @ From June 1998 to June 1999 (1 year 1 month)
Wellness Kinesiology: Stress Release 1 - 3 @ Welkin Kinesiology From 2014 to 2014 Foundation Level Kinesiology @ The Academy of Systematic Kinesiology From 2013 to 2013 MBA, Business/Org Development @ University of California, Berkeley, Haas School of Business From 2002 to 2005 BA, Psychology @ Reed College From 1990 to 1994 Rebecca Winter is skilled in: Change Management, Program Management, Project Portfolio..., Talent Management, Coaching, Organizational..., Leadership, Management, Project Management, Project Planning, Cross-functional Team..., People Management, Strategic Planning, Team Leadership
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