Raymond Sung's Email Addresses & Phone Numbers

📖 Summary

Technical Implementation Manager @ Knoa Software Led implementation team of three members to complete client implementations and support client technical implementation and business use cases analysis. Translated client feedbacks, requests and usage patterns into product designs. Hands-on level-2 technical support leader on troubleshooting production problems based on Java exception traces and identified root cause and likely fixes for both clients and internal development team. Led the deployment, management and support for Knoa cloud environments hosted on IBM Soft-Layer platform. Wrote various PowerShell and Python scripts to maintain and deploy internal and production environments. From October 2016 to June 2017 (9 months) Greater New York City AreaApplication Support Analyst @ International Securities Exchange Performed the change management and technical support for over half of applications of ISE’s electronic option trading platform. Troubleshot and resolved technical and client issues on FIX based trading system and internal tools. Managed change managements for applications, and wrote Python scripts to automate production tasks. Led four support analysts to perform the operational acceptance testing for trading platform upgrade. From December 2009 to May 2011 (1 year 6 months) New York, New YorkProgram Manager/Software Engineer Team Lead @ Knoa Software Led a small full-stack development team of three engineers to build Knoa BI with dashboards and reports through Apache Wicket, JavaScript, HTML, and CSS with MVC design concept. Used Hudson and Junit for test driven development and continuous integration. The team was also responsible to build the BI platform’s backend data engine that can generate SQL queries dynamically based on reporting needs with Java, SQL, Spring Framework, Hibernate, and Jersey Framework for a RESTful web service to allow data queries. Made design decisions as program manager to determine the scope and priorities and managed the entire software development life cycle. From October 2007 to December 2009 (2 years 3 months) New York, New YorkSoftware Engineer @ 7thonline Developed a web application for a planning and order management system that handled complex business logics for fashion retailers with Java, HTML, JavaScript, and SQL. Participated in requirement discussions and documented technical documents. Analyzed and optimized SQL statements performance with Oracle execution tables. Led the level-3 support efforts and achieved great client satisfactions. Anchored system administration and ensured the health and performance of corporate and co-location systems, on both Windows and Unix platforms. From October 2003 to January 2006 (2 years 4 months) Greater New York City AreaEngineering Lead @ NopSec Lead Nopsec engineering team to utilize test driven development to build the next generation of SAAS vulnerability management platform on AWS. ● Architected the product with several python-Django based microservices to make the platform easy to maintain and scale to meet performance requirement for enterprise-level data. ● Architected internal data pipeline design by taking advantage of Apache Kafka and enable real-time and batch updates to Elasticsearch and AWS RedShift through Kafka consumers. ● Enhanced platform performance from 30+ seconds in backend response time down to a few seconds with well-defined Elasticsearch schema and Elasticsearch aggregation. Built Elasticsearch query generator to simplify adding new fields to Elasticsearch.● Implemented features and bug fixes on our React-based web frontend. ● Fully automated CI/CD to AWS using Jenkins, Terraform and Docker. ● Built internal SAST analysis process through Jenkins and SonarQube that enabled metrics and SDLC lifecycle improvement leading to secure application development. ● Designed our AWS network architecture with our internal security experts to ensure we have only minimal exposure to internet to reduced attack surface. ● Worked closely with product team members to define product feature and technical requirements.● Led the scrum practices as a scrum master. Greater New York City AreaGeneral Manager of Engineering @ 7thonline Hands-on engineering lead that successfully transitioned the Chinese subsidiary from a development team into a full-blown software product team that project manages, designs, develops and support new products for global fashion retailers. Led the engineering team in both solution and software architectural designs, and hands-on coding on the multiple features. Oversaw daily management activities, to support all aspects including product designs, project management, software development and production support. The team grew from 25 members (15 engineers) in 2011 to 65 members (25 engineers) in 2016.On the technical end, led the local business analyst team and engineering team to build the software and solution architecture for the 7thonline platform that supported retail clients' daily retail operations, including one big Chinese client and its 7000+ retail stores. From July 2011 to January 2016 (4 years 7 months) Wuhan, ChinaManager of Engineering @ 7thonline Managed a team of 4 engineers on product development and support. Assigned, guided, and reviewed work performed for the quality of delivery and to ensure they grow from their experience. Reviewed and approved software architecture designs with proper design patterns. Managed product releases cycles and project managed each product release internally. Developed system backbone with Java and SQL on Oracle. Spearheaded the performance enhancement with code and SQL, mostly by analyzing execution plans. From January 2006 to May 2007 (1 year 5 months) Greater New York City Area