Rami has over 10 years in the telecom & e-commerce industries. He setup & currently heads the Program Management Office for www.lesfurets.com, a leading french online insurance aggregator. He was previously part of E-Merchant, a Pixmania subsidiary, where he managed the outsourcing of the Carrefour non-food e-commerce activity. He also held several roles in program & product management at Orange & Syniverse Technologies before moving to Digital businesses. Rami holds an engineering degree from the American University of Beirut and a MBA from ESSEC and speaks fluently Arabic, French and English.

Head of Program Management @ From November 2013 to Present (2 years 2 months) Paris Area, FranceProgram Manager @ Business Environment: Carrefour non food e-commerce outsourced contract (online.carrefour.fr) - Define yearly account management plans that address governance, program roadmap, new requirements, budget - Support Carrefour design their roadmap and ensure they leverage the E-Merchant platform & Pixmania operational services to their fullest - Ensure overall program delivery with cross functional teams : Business Analysts, IT Development, Support, Customer Care, Fraud Management, Pixmania product management, Supply Chain, Transportation & Legal - Act as the internal advocate and escalation point for Carrefour - C-Level reporting, steering committee management, account P&L management and contractual management Direct Reports : 3 direct reports (PMO, User Experience Manager, Operations Manager) with a total of 20 FTEs dedicated to the account Results: - Launch of the Carrefour Dropshiment model; Webtrends A/B testing; online check of stock availability in stores, integration with Carrefour Supply Chain & IT, cross-channel models - Generated and qualified new opportunities resulting in up-selling of : SEO consulting, A/B testing, mobile website, maintenance, specific developments From January 2012 to November 2013 (1 year 11 months) Product Manager - Business Intelligence & Value Added Services @ Business Environnement : Leading Data Clearing House developing an Innovative software solution with a 3 M€ business potential - Led product development & Go To Market with cross-functional international teams (India, Germany, USA) - Developed partnerships with third party vendors - Supported global sales RFPs in face to face customer meetings and presentations (LATAM, EMEA, APAC) Results: Evolved the product from a Beta Release to a Tier 2 carrier grade product & defined the Tier 1 version From November 2010 to January 2012 (1 year 3 months) Paris Area, FranceProduct Line Manager @ Responsible of Business Talk mobiles the main mobile voice product line sold to companies in the French mid and large accounts -Defined the product business plan and strategy -Optimized the marketing mix of the product line -Developed and launched products in accordance with the France Telecom Time To Market methodology -Developed and presented marketing documentation to the sales force -Provided Pre-Sales support in complex mobile bids Results: -Achieved a 130% R/O in new customer acquisition -Improved internal processes in order to boost sales From September 2008 to November 2010 (2 years 3 months) CRM Pole Manager @ Business Owner of CRM IS used in Orange France call Centers improving mobile phones after sales services, technical assistance & outbound phoning campaign management Business Environment: -4 M€ CAPEX portfolio -6 000 agents, 6 million calls / year -1 million mobile phones exchanged / year •Managed a portfolio of 5 applications in a Think – Build – Run mode : requirements and business plan, roadmap definition, quality assurance, deployment, crisis management -Introduced diagnostic tools used by call center agents to handle technical customer queries -Participated in the process reengineering and initiated the work on cross channel technical assistance •Results : - +17% increase in efficiency in outbound campaigns - 4 M€ / year OPEX reduction on mobile phones exchanges - 700 K€ / year OPEX reduction on IT maintenance and supervision costs - Finalist in the IT awards on the France Telecom group level Direct Reports : 3 project managers From June 2006 to September 2008 (2 years 4 months) New Product and Business Developpement @ Worked on the creation of new products related to Digital Rights Management From April 2005 to September 2005 (6 months) Auditor @ Junior auditor in the telecommunications and industrial sectors (SFR, Autoliv, Renault…) From September 2004 to February 2005 (6 months) Project Management - Roaming Coordination @ Managed the change of the Data Clearing House service provider From April 2004 to August 2004 (5 months)

MBA (Grande Ecole) @ Essec Business School Paris From 2003 to 2006 Bachelor in Engineering, Computer and Communications @ American University of Beirut From 1999 to 2003 Collège Notre Dame de Jamhour Rami Karam is skilled in: Product Management, Telecommunications, Strategy, Mobile Devices, Team Leadership, CRM, E-commerce, Program Management, Project Management