I am experienced, driven employee. I have a successful background in customer support. High level emphasis on contract negotiation, energy-efficiency, and building automation. Estimate automatiion construction projects. Build relationships with owners and all construction tiers. I work with a very experienced team. . Strive to excel in a professional environment to leverage my proven management skills to benefit internal and external customers. Consult cities & businesses on making high level purchases. Provide front end system to automate HVAC, electric, gas, water efficiency, and mass notification including nurse calls & fire. •Twenty years in customer relations as a business analyst and product, project, and customer account manager. I consult government, commercial, industrial, and irrigation customers. LEED, net zero energy use, solar, turbines, and other energy efficiency needs. •Diverse background that provides a clear understanding of the sales and operational balance that is required to meet budget goals. . Provide the best customer service by providing and maintaining the highest level of trust and honesty. Create estimates for bids . Ensure quality service, follow up, project execution and close. •Skilled communicator, instructor, program facilitator, and process improvement with flexibility and experience required to adjust to rapidly changing schedules, shifting priorities, markets, and technology. . I work best in high pressure settings, changing environments, and very busy settings. •Extensive experience providing high-level support, building critical business relationships and addressing the long and short term needs. •Experienced in managing union and nonunion employees, and contracted vendors. I always drive to make a difference. I can continue to uphold strong management and performance standards. I am confident that my innovative focused approach make a significant contribution to the successes of my team and all of my customers

Business Development- Senior Executive Account Manager @ Business Development and Building Automation and Controls Executive Account Management. Various Verticle Markets and Community Development. Energy Efficiency Consulting. I work with a strong motivated team. We strive to help eachother so we can help our customers and contractors efficiently and effectively. From November 2014 to Present (1 year) Sandy, UtahLead/Sr Business Analyst @ Process management and development for streetlight billing, contractor management, meeting with City and county employees from mayor to public utilities and works directors, engineers for new projects relating to energy efficiency programs for LED lighting and other efficient lighting. Tariff changes and updating internal processes to meet tariff changes. Public relations and safety OSHA guideline enforcing. Assisting cities in sales agreements, knowing electric distribution clearances. Many other roles. It is a 5 jobs in 1. I am able to help city and government customers with all electric contacts and issues they may have because of the extensive knowledge and background in various other roles. Community involvement and knowledge of all communities I visit. I like to show I care. From April 2007 to October 2014 (7 years 7 months) slc utCustomer Service Manager @ In charge of quality, mainframe and other upgrades, creating and managing load control energy efficiency credits, project management, monthly reviews for employees, ensuring employees who want to succeed have the tools to move up. Managing and creating processes for refunds, Sarbanes Oxley audits, billing reviews to ensure accuracy, EQuality, hiring, management courses and self improvement courses, managed union and non union employees, contracts. From March 2005 to April 2007 (2 years 2 months) slc utahCustomer Service Specialist @ Verified contracts were input correct by field offices. Took all types of customer calls including but not limited to 7 states tariff and many rates and regulations, irrigation load control lead, BPA (Bonneville Power Administrarion) credit administration, credit issues, credit agency contact, mainframe testing, commission complaint resolutions, resolving customer billing issues and suspended meter problems, data fixes, several special projects for process improvements, sales tax, government lead, work with community managers to fix issues and improve processes. Industrial, small business, large business and residential contact for escalated issues. Streetlighting process lead. I always try to have knowledge in many areas so I can help and lead people to the subject matter experts and able to retain knowledge for one call resolution. Keeping in the loop on any issues that could effect customers and improving issues that make the business improve supporting anyone in all levels of the business internally and external. From January 1997 to March 2005 (8 years 3 months) Salt Lake City, UtahProperty Manager/Reservation & Travel Agent @ Took incoming reservation calls from repeat clients and new clients. Assisted them in reservations for 5 large properties that would best fit their needs. Booked clients for their air travel and their round trip transportation to and from Park City. Booked ski packages, hot air balloon packages, and other seasonal attractions. Booked dinner reservations, and assisted clients with any other questions they had regarding Park City and the surrounding areas. Took payments and escalated calls if necessary to keep repeat customers coming back. Took care of the condominium owners bookings and property management issues. Would do site checks and quote new property owners. From June 1993 to January 1997 (3 years 8 months) Park City, UT

Certificate @ Professional Training Systems Inc From 2010 to 2010 Certificate @ Professional Training Systems Inc From 2010 to 2010 Bachelor of Business Administration (BBA), Business Administration, Management and Operations @ Salt Lake Community CollegeDiversity, Time Management, Several Leadership Courses, Pathways to Leadership @ Franklin Covey Management Courses Rachelle West is skilled in: Business Process, Requirements Gathering, Project Management, Project Delivery, Utility Industry, Business Process..., Management, Account Management, Product Management, Integration, Sales Management, Sales Operations, Process Improvement, Sales, Strategic Planning, Customer Service, Leadership, Project Planning, Contract Negotiation, Training, Business Development, Program Management, Business Strategy, Customer Satisfaction, Marketing, Cross-functional Team..., Strategy, Negotiation, Team Leadership, Energy, Team Management, New Business Development, Product Development, Marketing Strategy, Business Analysis, Budgets, Engineering, Energy Efficiency, Microsoft Office, Automation, Business Planning