Sales and Customer Service Manager @ Innisfree Ltd.
Customer Service Manager/ Account Executive @ W.B. David
No education info found.
Proven and results-driven leader with a track record of store turnaround, of achieving sales figure consistency and of exceeding sales goals. Utilizes relationship management talents developed through wholesale experience to form bonds with other store managers. Leverages knowledge of jewelry to educate customers, establishing loyalty built on trust. Experience managing 5 store locations, up to 14 sales
Proven and results-driven leader with a track record of store turnaround, of achieving sales figure consistency and of exceeding sales goals. Utilizes relationship management talents developed through wholesale experience to form bonds with other store managers. Leverages knowledge of jewelry to educate customers, establishing loyalty built on trust. Experience managing 5 store locations, up to 14 sales associates and up to 7 jewelers per store.
General Manager @ -Motivate and mentor 12-14 sales consultants and one jeweler, while achieving number one manager status and maintaining a reputation for building trust and loyalty with a number of customers that exceeds peers two-fold.
-Surpassed sales goals by a minimum of 10%, while having those goals increased against performance month after month.
-Maintained near 100% staff retention, losing one employee due to relocation and one other seasonal sales consultant due to burnout.
-Motivate, mentor and inspire staff to exceed expectations, while leading by example and assisting other store managers to achieve improved metrics and morale. Set clear and unambiguous expectations, while conferring with consultants daily/weekl/monthly.
-Set policies and procedures to reduce costs and increase profit, to include increasing repair margin from 60-65% to 92% and increasing repair sales from 5% to 12% of total sales.
-Achieved a consistent cumulative loss figure of .005% or less through aggressive leveraging of revenue tools, such as driving warranty sales from 60% to 95% and utilizing company designed events to maximize sales and relationship building opportunities. From November 2007 to Present (8 years 2 months) Concord, North CarolinaSales and Customer Service Manager @ -Maintained and developed new client relationships while managing wholesale diamond business for an absentee owner.
-Facilitated a 50k open remodel while maintaing consistent sales figures in wholesale diamonds, estate jewelry and finished pieces for consumer sale.
-Interfaced with Christie's Auctions and Private Sales for estate liquidation. From February 2000 to January 2005 (5 years) Greater New York City AreaCustomer Service Manager/ Account Executive @ Maintained relationships and favorable contacts with current and potential accounts as well as spending time developing relationships to acquire new accounts. Responsible for the distribution of quality diamonds to both foreign and domestic retailers and ensured proper pricing according to specific accounts. From April 1996 to January 1999 (2 years 10 months) Greater New York City AreaSales Manger (5 Stores) @ -Managed over 5M in sales across 5 stores, supervising 5 managers, their sales teams and a full staff of jewelers.
-Rotated associates and jewelers to varying locations in order to increase sales, educate staff and provide same-day repair service to customers.
-Increased sales company wide by 20% and a compounding 20% every year thereafter.
-Resurrected an underperforming store to a state of consistent sales that increased by 15% in the short term and by a compounding 5% every year thereafter.
-Designed and managed creative events, which contributed to 10% of overall sales above goal.
-Maintained a team with near 100% retention rates due to fostering a supportive and enjoyable work enviornment with incentives for performance and employee recognition programs. From August 1988 to January 1996 (7 years 6 months)
Priscilla Claudio is skilled in: Effective Communication, Motivated, Time Management, Appreciation of Diversity, Attention to Detail, Critical Thinking and Conflict Resolution, Microsoft Office 2010, MICROS-Retail Xstore Java POS, Proprietary Software and Programs, Leadership, CRM, Office 2010, Retail, Sales, Sales Management, Training, Time Management, Customer Retention, Customer Service
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