Pete Kapusta's Email Addresses & Phone Numbers

📖 Summary

Senior Director, Global Professional Services @ Veeam Software - Development of strategy and implementation of a global, partner-complementary, Enterprise-focused Professional Services organization- Development of the Professional Services methodology framework to ensure a high-quality, consistent customer experience from initial design, to implementation, configuration, and ongoing optimization- Defined, expanded, and globally led the Veeam Accredited Service Partner (VASP) program to enable and recognize elite services delivery partners- Development of all Professional Services delivery and subcontracting legal templates and contracts- Development and launch of a Resident Consulting offering to accelerate customer operational effectiveness- Launched a strategic partner subcontracting ecosystem for Professional Services delivery- Recruiting, hiring, development and leadership of a global delivery team with 3 Manager direct reports, 9 full-time and 25+ subcontracted delivery staff From 2016 to June 2019 (3 years) Senior Director, Sales Engineering and Professional Services @ SanDisk - Sales strategy and Sales Engineering team development across multiple geographies and multi-organizational product offerings- Development of strategic partner alliances, technical solution alliances, and incentives to drive opportunity creation and new revenue streams- Leader of interdepartmental initiatives, including the development and launch of new worldwide Professional Services offerings- Technical and Business evangelist of solution offerings at industry and partner events- Mentor to team members and management peers- Leadership of technical Sales Engineering resources supporting Enterprise Sales for Western United States, Latin America, North America Cloud and Data Center team, and Americas Value Added Resellers. From 2014 to 2016 (2 years) Director, Sales Engineering @ Fusion-io - Sales strategy and Sales Engineering team development across multiple geographies and product lines- Development of strategic partner alliances and technical solution alliances to drive opportunity creation and new revenue streams- Leader of interdepartmental initiatives, including global career path development, internal communication efficiency, and Professional Services offerings- Technical and Business evangelist of solution offerings at industry and partner events- Mentor to team members and peers- Leadership of technical Sales Engineering resources supporting 4 Sales Directors, covering Enterprise Sales for several U.S. regions and Canada, a global workstation products line, and Value Added Resellers From 2013 to 2014 (1 year) Manager, Sales Engineering @ Fusion-io - Sales strategy and Sales Engineering team development across multiple evolving geographies and solutions- Development of standardized Professional Services offerings- Technical and Business evangelist of solution offerings at industry and partner events- Mentor to team members and peers- Leadership of technical Sales Engineering resources supporting 2 Sales Directors, covering Enterprise Sales for several U.S. regions and Canada, and the North American Cloud Solutions team From 2011 to 2013 (2 years) Central US, Southwest US, and CanadaDirector, Professional Services Delivery and Sales @ CommVault - Overall strategy for Sales and delivery of multi-faceted Professional Services solutions- Organizational leadership responsibilities for multiple geographies, assuring tactical management of solutions deployment, as well as strategic team, process, and services offerings- Development of new services offerings, with supporting content, in order to drive expansion into new revenue streams- Evangelist of Professional Services solution offerings and value proposition to sales teams, partners, and customers- Management of cross-organizational internal relationships for unified company and customer messaging- Development and evolution of Services branding, collateral, and Marketing campaigns- Development of a services methodology framework to crisply articulate Services value, and to afford easier partnering with providers for services delivery, while maximizing control of Intellectual Property (IP)- Creation of a Project Management Organization (PMO), including Project/Program management standards and templates- Leadership of 6 Manager direct reports, in an organization of 40+ Full-Time (FTEs) and subcontractor staff, and several dotted-line reports From 2008 to 2011 (3 years) National Professional Services Manager @ CommVault - Expansion of the proven Professional Services team model to all United States geographic and Federal regions- Services sales and delivery management responsibilities for the United States, assuring accurate effort scoping and management of project engagement activities- Development of new customized and packaged services offerings- Implementation of policies and procedures to ensure consistent on-target Consulting Engineer billable utilization- Definition of operations policies to ensure Vendor Specific Objection Evidence (VSOE) adherence for revenue recognition- Negotiation of strategic partner alliances for services delivery- Customer and partner relationship management; Leadership of 5 Manager direct reports, in an organization of 30+ Full-Time (FTEs) and subcontractor staff From 2007 to 2008 (1 year) Central Region Professional Services Manager @ CommVault - Inception of a standalone Professional Services team for delivery, freeing up Systems Engineering resources to focus on sales generating activities- Development of new customized and packaged services offerings- Services Sales and delivery management responsibilities for 15-state Central US Region, assuring accurate effort scoping and management of project engagement activities- Implementation of policies and procedures to ensure consistent on-target Consulting Engineer billable utilization- Collaboration with Sales on Services Solution proposals- Presentation of Services Solution details to prospect executive and technical management audiences- Customer and partner relationship management From 2004 to 2007 (3 years) Engagement Manager @ EMC Corporation - Staffing, scheduling, and managing multiple technical implementation teams for single- and multi-site projects- Assisting Sales Account Teams in the Central Region with defining the actual scope, true Level-of-Effort, and estimated fixed-bid fees for hardware and software implementation engagements- Assisting the Sales Account Teams in articulating the value of the defined implementation services to the prospect/customer From 2001 to 2002 (1 year) Global Technical / Marketing Account Manager @ EMC Corporation - Development and deployment of internal and external account-specific marketing programs- Global technical account management- Coordination of global sales campaigns and internal account team communications/meetings- Pre-sales technical presentations and preliminary architectural design. From 2000 to 2001 (1 year) Area Strategic Programs Manager @ EMC Corporation - Development and deployment of internal and external product awareness initiatives for the Wisconsin and Illinois Sales Area- Assisting the Sales Account Teams in articulating the value of Software Offerings to the prospects/customers- Developed and successfully deployed an Area Marketing/Educational program, increasing average overall Software content of Sales Opportunities From 1999 to 2000 (1 year) Global Technical Account Manager @ Informix Software - Development and deployment of sales campaigns- Global technical account management- Pre-sales technical presentations- System architecture design, and post-sales technical reviews- Contributed to consistently exceeding all assigned sales quotas, and to growing the account revenue for each consecutive year From 1995 to 1999 (4 years)