Pedro is a Senior Manager at Medallia. Medallia makes software to measure and improve the customer experience in real time. We allow businesses to listen to, understand, and then act on their customers' feedback. What does this mean? Think about the last interaction you had with a business. Was it a good one? Could it have been better? As a customer in this scenario, these questions may seem obvious. But here's the thing — they're not obvious to most businesses. A lot of them don't know whether the interaction you just had was a good one or not, and if they do know, who's held accountable for improving it in the future. Medallia solves this. Our software lets businesses answer these questions — helping them to become companies that their customers love. We've come a long way since being founded in Silicon Valley in 2001. Our product is powering some of the largest and most customer-centric organizations in the world. We're backed by Sequoia Capital, the world's pre-eminent venture capital firm. With offices in Palo Alto, London and Buenos Aires, we've got lots of smart, fun and interesting people working here. -- Specialties: project management, engagement management, team leadership, professional services, SaaS software, enterprise software, Agile, Waterfall, French, Spanish.

Senior Manager, Client Solutions @ From April 2014 to Present (1 year 7 months) Palo AltoSenior Project Manager @ From July 2013 to Present (2 years 4 months) Palo Alto, CASenior Project Manager @ Managed software implementation projects for top US utility companies in both SaaS and enterprise environments. My project portfolio included implementation of Nexant's energy efficiency management solutions, as well as custom software solutions for the cleantech and smart grid industry. From June 2010 to July 2013 (3 years 2 months) San Francisco Bay AreaServices Manager, Strategic Customers @ ♦ Supervised consulting process for top 10 revenue clients. ♦ Lead implementations for most important projects. ♦ Managed technical support efforts, including the development and delivery of technical training sessions. ♦ Liaised with US sales and European R&D teams to drive client specifications into the product development process. ♦ Implemented multiple proofs of concept for Fortune 1000 companies in various industries. From November 2008 to June 2010 (1 year 8 months) San Francisco Bay AreaProject Manager, Services @ ♦ Supervised production software operations: installations, migrations and integrations with other major products such as SAP, Oracle EB-Suite and MS AX. ♦ Managed consultant teams, created and maintained project plans, created progress reports, and identified and escalated critical issues requiring input from senior management. ♦ Defined software internal standards and best practices, technical administration policies, and monitoring and reporting solution principles. From February 2006 to October 2008 (2 years 9 months) San Francisco Bay AreaProject Manager, Services @ Supervised professional services teams, driving significant software projects at numerous customer sites throughout Europe. From July 2005 to January 2006 (7 months) Paris Area, FranceSoftware Consultant @ Implemented Orsyp product suite at customer sites. Delivered training sessions in different countries in multiple languages. From September 2003 to June 2005 (1 year 10 months) Paris Area, France

Master's degree, Electrical and Electronics Engineering @ ENST Paris From 2001 to 2003 Bachelor of Applied Science (BASc), Telecommunications Engineering @ Universitat Politècnica de Catalunya From 1997 to 2001 Pedro Salrach is skilled in: French, Spanish, Energy Efficiency, Professional Services, IT Operations, IT Project Leadership, Cleantech, Smart Grid, Software Project..., SaaS, Enterprise Software, MS Project, ITIL Certified, Cross-functional Team..., Team Management, Pre-sales, Business Analysis, Telecommunications, Team Leadership, ITIL, IT Service Management, Requirements Analysis, Software Development, Product Development, Data Center, Consulting, Project Management, IT Management, Integration, Agile Project Management, International Project..., Proposal Writing, Production Support, Engagement Management, Customer Oriented, Solution Architecture, Project Portfolio..., Product Management, Management, Oracle, Agile Methodologies, Enterprise Architecture, Start-ups, Strategy