Realtor @ From September 2011 to Present (4 years 4 months) Product Specialist Manager @ Manage all GCS (Global Customer Service) Projects currently in development. Also, coordinate with PM (Product Management) and QA (Quality Assurance) on Product usage and enhancement releases From May 2010 to April 2011 (1 year) Customer Service Manager @ Managed a group of 10 Customer Service Reps in Miami and 15 EDI analysts in India. Assured all customers inquires were answered in a timely manner and all SOP's and SLA's were followed to the best of the team's capabilities. Coordinated with our EDI Support Group in India to assure all Link transactions were processed to the carriers with no errors. From July 2006 to June 2010 (4 years) Imports Operations Supervisor @ From August 2002 to July 2006 (4 years)

Rutgers, The State University of New Jersey-Newark From 1997 to 2000 East Side High School From 1994 to 1995 Escola Secundaria de Arcos de Valdevez From 1988 to 1994 Pedro Almeida is skilled in: Outstanding Customer Service, Product Management, Project Leadership, Start-ups, Strategic Planning, Business Planning, Project Management, Social Media, Team Building, Analysis, Recruiting, Customer Service, Coaching, Operations Management, Microsoft Office