Paul S.'s Email Addresses & Phone Numbers

📖 Summary

Hands on and polished operations executive with 15 years of international Business Development, Customer Experience, Global Supply Chain & Operations, and Brand Management experience. A United States Air Force Academy graduate with demonstrated leadership in collaborative team building and client engagement working in fortune 500 companies. Widely recognized as an exceptional communicator, skilled in working at multiple levels within organizations and able to motivate and inspire key stakeholders to think more broadly. Specialties: Change Management Vendor Management Brand Management Property Management Systems Yardi and Opera Concierge Services Lean Project Management, Six-Sigma Large Organization Leadership Talent and Team Development Business Development & Sales Entrepreneurship and Innovation Speak & Write Spanish Financial Auditing Customer Experience Marketplace Analysis Contract Negotiation TCO Valuation Large P&L Management Employee Advocacy Customer RetentionSenior Manager Facilities Management - Chicago Union Station @ From November 2014 to Present (1 year 2 months) Greater Chicago AreaPrincipal CEO - Chicago @ Created and led a cross functional team comprised of CEOs, CFOs, owners, marketing analysts, legal, commercial real estate developers, accountants, institutional investment managers, and hotel operators in the development of an entirely new lifestyle “niche” hospitality brand culminating in presentations to major international hotel companies for possible inclusion into their brand portfolios. • Successfully incorporated 2 LLC’s, drafted and executed operating and partnership agreements and created a system of financial accounting and control with full transparency to all investor and members. • Developed a capital campaign and led a SEC registered private offering- successfully raised both unrestricted and restricted single purpose capital from accredited investors. Secured $25M in debt financing and $2M in committed JV Equity. • Lead Project Manager responsible for the development of 10 Hotel/Resort/Casino proposals. • Developed pro formas with 5-year operating projections from P/L data and other asset valuation modeling techniques. • Conducted preliminary asset valuations using discounted cash flow, income capitalization, leveraged IRR (internal rate of return), comparable sales and construction cost techniques. • Conducted marketplace research and analysis and identified key opportunities for new brand penetration. • Compiled and presented economic and demographic data in formats pertinent to our sought after real estate transactions. From June 2010 to Present (5 years 7 months) Housing Specialist @ Case Load Management for the Chicago Housing Authority in the Housing Choice Voucher Program Determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with property owners. From September 2014 to October 2014 (2 months) Founder & General Manager - Chicago @ Hotel Blue Operations is an entirely new, independent, LGBT (Lesbian, Gay, Bisexual and Transgender) owned and operated hotel brand serving all leisure travelers, with a unique eye for LGBT communities, within several key destination markets across the country. Hotel Blue Operations LLC is wholly owned by P. Lowell Sanders Holdings LLC. "Hotel Blue Where We Celebrate you!" is a trademark of P Lowell Sanders Holdings LLC. From July 2010 to October 2014 (4 years 4 months) Night Auditor/Night Manager - Chicago @ From March 2013 to March 2014 (1 year 1 month) Greater Chicago AreaGuest Service Agent/ Night Auditor - Champaign/Urbana @ Guest Service Agent/ Night Auditor/Concierge/Reservations Agent Expert Experience in Micros Opera PMS From March 2012 to December 2012 (10 months) Director Supply Chain Quality - San Francisco @ Executive leader for United Services MRO worldwide spare parts vendor management group serving as the primary point of contact for key OEM’s and external service vendors (SVP level) on sourcing, performance, and warranty issues. Personally managed the relationship with Boeing, Airbus, BE Aerospace (Seats), and Panasonic (IFE-in-flight-entertainment) • Developed and rolled out a new integrated vendor management system designed to combine 5 wholly separate management groups; incorporating new standard performance metrics and SOWs, and the creation of an automated vendor performance scorecard. Identified and collaborated with internal and external key stakeholders to consolidate a total spend under management of $485M with an operating budget of $4M. • Led a lean Six Sigma cross functional group in the successful development of new enterprise level SOWs incorporating the new performance management program, associated incentives and penalties, more relevant and robust warranty provisions, and superior year over year cost improvements. Delivered 6% annual savings in cost reductions, reductions in lead times, and focus on 100% on time delivery. • In partnership with the CFO and division leaders led the development of a new supplier pre-qualification protocol enabling the consolidation of vendors and improved the partnership between United and it’s key vendors. • Led the reconstitution of the United Air Lines Maintenance Division’s Warranty group enabling the recovery of more than $15M from business concessions on aircraft more that a decade out of warranty. From August 2009 to April 2010 (9 months) General Manager Cabin Appearance - Chicago @ Strategic leader of the global network of vendor partners and management oversight group with a combined PL of over $70M. Act as the standard barer for cleaning standards and created a culture of clean and pride which continues to spread throughout the enterprise while providing weekly program updates to the UAL Board of Directors, division level joint steering committee members as well as other senior leaders. • Led a lean 6 sigma cross functional team of finance, operations, education, and strategic sourcing/TCO board to stand up the new Cabin Appearance organization following an enterprise level reorganization. The new organization centralized global cabin cleaning finances and contract oversight all over the world to a central office in HQ. • Collateral responsibility for workability/condition of all cabin equipment, seating, and IFE at stations and hubs located throughout the United global route network. • Sourced and hired the initial cadre of system auditors that together with new processes and materials have raised the network UP score (customer satisfaction index) to record highs by more than 16 pts in six months with results that continue to be sustained. • Led the development of the new United “1-2-3” Color coded system and completed sourcing activities to determine the new global supplier of all United cabin cleaning chemicals. • Led the development team to deliver the industry’s only EPA certified “Green” cleaning chemicals. • Led a cross functional team that revised the old cabin appearance regulations and introduced a more robust and meaningful audit to include the first ever mobile handheld device and web reporting. • Developed the first ever Cabin Appearance FY09 budget. Total value worth more than $70M and was accepted without modifications. • Created the master plan for regionalizing the domestic network of over 27 vendors down to 6. The first RFP was released successfully in early April 09. From August 2008 to August 2009 (1 year 1 month) Asst. General Manager Cleanroom Division - Chicago, San Francisco @ Directed the operations/customer service of a 21,000sf Industrial Class 10 cleanroom production facility with an international area of responsibility comprised of 19 Midwest states, 4 Pacific Northwest states (Oakland CA. distribution center), Puerto Rico and Mexico. SVP level Customer Service responsibility with clients including: Abbott Labs, Eli Lilly, Genentech, Novartis, Pfizer, Bayer, King Pharmaceuticals • Business Development/Client Relationships - conduct quarterly business reviews including KPIs with C Level contacts for the top 20 Pharmaceutical/Biotech customers-Annual revenue under personal management $13.6 million. Manage Customer Service Organization 3 managers/ 1 Merchandise Control/Purchasing Manager with 4 technicians, Quality Management 1 Manager and 4 technicians, 1 Production Manager with 2 Maintenance Managers and 2 Production Supervisors with dotted line responsibility to New Account Sales Executives, 22 routes (6 interstate overnight routes). Total employees - 150 union and non-union. • Direct capital planning and prioritize and manage key capital improvements projects. Maintain ISO 9001 through annual recertification and internal auditing process management. • Successfully led a regional turnaround following a complete top down management change out including the stabilization of key accounts and the recruitment of skilled permanent local service managers and the completion of a contract revision worth $13 million. From August 2005 to May 2008 (2 years 10 months) Business Unit Supervisor (Manufacturing)/Sales - West Michigan (Grand Rapids) @ Gerber Baby Products Aseptic Foods production supervisor- 25 direct reports . Responsibilities include personnel management, product formulation, thermo processing, “form-fill-seal” Hassia operations, quality assurance programs, packaging, and training. • Completed the successful product launch of the new first foods fruits and low acid vegetables in aseptic plastic packaging Novartis Pharmaceuticals Hypertension/GI Sales Rep From September 2003 to August 2005 (2 years) Pilot - Cincinnati @ Delta Connection Inc. Cincinnati, OH Conducted flying operations for Delta Airlines in the United States, Canada From 2002 to 2003 (1 year) Officer/Pilot - McConnell AFB Wichita @ Flight Officer, U. S. Air Force/Republic of Singapore Air Force Joint Assignment KC-135R pilot Wichita, KS • Assistant Wing Deployment Manager and KC-135R pilot • Squadron Unit Control Center Chief and KC-135R Pilot Officer and pilot training student Columbus, MS • Completed training on the T-37, T-1(Beech Jet), and KC-135R / Boeing 707 aircraft. • Received USAF Pilot rating and FAA Commercial Pilot Certificates and B707 Type Rating. From 1998 to 2002 (4 years) B.S., Biochemistry/General Science @ United States Air Force Academy From 1993 to 1998 B.S., Basic Science @ University of Oregon From 1996 to 1997 Paul S. is skilled in: Vendor Management, Organizational Development, Customer Experience, Change Management, Business Development, Contract Negotiation, Continuous Improvement, Brand Management, Leadership, Customer Satisfaction, Airlines, Operations Management, Program Management, Strategic Planning, Team Building