Accomplished IT Professional with over 10+ years of experience in Computer Operations, Technical support, and Help Desk Support. Possess broad-based experience and hands-on skill in the successful implementation of highly effective help desk operations and cost effective management of innovative customer service and technical strategies. Proven ability to successfully analyze an organization’s critical support requirements, identify deficiencies and potential opportunities and develop innovative solutions for increasing reliability and improving productivity.

Systems Analyst @ Provided Technical Support for Trillium CNG, a gas company in Salt Lake City, Utah Configuration of new stations which included wireless, Panel Computer, Cameras, and Printers for different locations. Great Troubleshooting skills – Great Customer Service, resolving IT issues for multiple users and field techs throughout the United States. Setup of new IPhones with company email for users throughout Trillium CNG. Created new users accounts and assigned the users in the correct OU using Active Directory. Provided remote support using VNC and fast support to provide IT administration to users. Worked Multiple IT tickets, providing excellent troubleshooting skills and communication when working on resolving issues within the organization. Rebuild of multiple computers that was having Encryption issues once the HD was completed. From May 2015 to Present (6 months) Greater Salt Lake City AreaIT Consultant @ Provided Technical Support as an IT Consultant for Advantage Technical Resourcing and SmartSource. Conducted data migrations and XP to Windows 7 OS upgrades. • Field technician for PCM Chase - completing multiple IT projects, including deinstalls of networks, printer upgrades and installations, PinPad installs server upgrades, and Cisco routers and switches installations. Provided end user support for CNA insurance and Christensen & Jensen. From 2012 to Present (3 years) Technical Support Analyst @ Worked as a contractor for Unisys, providing technical support for the Client Red Cross. TCP/IP knowledgeable; used network troubleshooting techniques from the command prompt, using ping, trace and nslookup commands troubleshooting issues. Provided first-line telephone technical support of IT hardware, Windows 7, sub-systems and/or applications for customers and/or employees. Answered basic questions about installation, operation, configuration, customization, and usage of IT products. From January 2012 to May 2012 (5 months) Greater Salt Lake City AreaField Engineer @ Worked for Advantage Technical Resources as a contractor for the HP Senate Install Team. Provided Technical Expertise, working at the Senator Orion Hatch’s offices. Conducted Installation of new workstations, scanners, and network printers for the Senator’s offices in Utah. Trained Users how to use Microsoft Lync. Conducted backups of sensitive and critical data for Senator Hatch and his team while the installation of new workstations was being implemented into the field. Displayed professionalism and excellent customer service to Senator Orion Hatch and his workers. From October 2011 to December 2011 (3 months) Greater Salt Lake City AreaNOC Help Desk Analyst @ Team player, providing IT support to various Lines of Businesses throughout the organization. Participated in various IT training programs and supervised, prepared, and expansion of knowledge on various IT products and solutions. From October 2010 to February 2011 (5 months) Credit Sales Consultant/Paralegal @ Well-spoken verbal and interpersonal communication skills; providing credit repair solutions for clients across America Dynamite customer service and sales experience, retaining clients for Lexington Law Firm to repair their Credit Reports and improving their credit score. From July 2009 to August 2010 (1 year 2 months) Greater Salt Lake City AreaAccount Manager @ Promoted to Account Manager- Meeting with Clients and IT Directors throughout the state of Utah, providing IT solutions and selling various IT products to organizations. Organized and contacted new accounts and managed existing accounts, providing IT services and various IT solutions to organizations From January 2008 to June 2009 (1 year 6 months) Greater Salt Lake City AreaPC Technician @ Provided personal computer equipment repair and related services for a global company within a network of 2,000+ Windows-based computer systems. Excellent troubleshooting skills; including response to trouble tickets in a ticketing database. Experience configuring, testing, and installing new PCs and upgrading, diagnosing, and repairing installed PC systems. From August 2006 to December 2006 (5 months) Greater Salt Lake City AreaSystem Support Engineer @ Provided operational direction, engineering support, and system administration of Theater Battle Management Core Systems Unit Level (TBMCS-UL) Suites. Upgraded TBMCS-UL from Spiral 7 to Spiral 8.5; providing system security updates and hotfixes. From January 2005 to June 2006 (1 year 6 months) Hill AFB, UtahComputer Communications Systems Operator 3C0X1 @ Served in the military for 4 and a half years providing IT support and help desk administration in the USAF. Experience working with a variety of Windows based computer programs and operating systems. Provided IT support for military and civilian personnel throughout each base I was stationed at. From May 2000 to January 2005 (4 years 9 months) Osan, Gyeonggi-do, Korea

Information Technology @ New Horizons Computer Learning Center of Raleigh-Durham-Chapel Hill From 2013 to 2015 Business, 3.0 @ Salt Lake Community College From 2008 to 2010 High School Diploma, High School/Secondary Diplomas and Certificates @ Central Lafourche High School From 1997 to 2000 Patrick Dick is skilled in: Networking, Vendor Management, Windows Server, Active Directory, Troubleshooting, Information Technology, System Administration, Windows, Technical Support, Help Desk Support, IT Consulting, Computer Hardware..., Data Migration, Printers, Dell Computers, Windows 7, Windows XP, Windows 8, Remote Desktop, BMC Remedy Ticketing..., Salesforce.com, Microsoft Office, Customer Service, CompTIA A+, CompTIA Network+, CompTIA Security+, ITIL v3 Foundations..., MCP, DHCP, DNS, Ghost Imaging, Command Prompt, Recruiting, Technical Recruiting