Lead Support Engineer @ Responsible for developing support environment, processes and tools Areas of Interest: -Ticketing and support tracking systems. -Monitoring -Project Management -Cloud Infrastructure Management -Automation Tools -Micro Services and Containerization -Open Source Technologies -Continuous Integration From January 2015 to Present (1 year) Greater Los Angeles AreaSystems Engineer @ Looking after: -2008/2012 Hyper-V Environments -Cisco ios network of switches, routers, and devices -MS 2003/2008 Active Directory Environment -MS 2010 Exchange/o365 Hybrid Environment -Symantec Products (backup exec, endpoint protector) -Nagios XI Network monitoring -EMC, HP, HP 3Par, JBOD storage devices and systems -IIS7 Web Environment -Cisco Call Manager + phone and voicemail systems From September 2013 to December 2014 (1 year 4 months) Technical Support Engineer @ Provided client/server level support of Aspera products. Served as an assistant to security liaison addressing multiple on going security projects. Worked in team environment providing round the clock support of studio clients. Self-directed able to manage and prioritize multiple challenges, issues, ambiguities. Demonstrated strong analytical problem solving skills. From March 2012 to September 2013 (1 year 7 months) Technical Support Specialist @ Freelance technology assistance for small business and individuals. From January 2012 to 2013 (1 year) Senior Macintosh Analyst @ Provided Macintosh field support for studio, executive and office clients. Involved in supporting off site events such as Academy Awards, and Press Events. Simultaneously supported multiple locations. -Casper (ghosting/cloning). -Remote Management Systems (like SMS). -Parallels (virtualization). -Entourage & Apple Mail (in a corporate environment). -People person mentality. -Active Directory experience -Creative experience From March 2011 to March 2012 (1 year 1 month) Principle Macintosh Support Specialist @ Provided in house support for Creative Departments as well as Executive Support. Served as primary contact for Macintosh Support Managed company inventory. Developed computer deployment system. Developed company standard for macintosh setups. Managed Active Directory Users and Exchange Accounts Built and Supported Multiple Xserve Raid Storage solutions Managed Windows 2003 Storage Servers including Extreme Zip support. Supported ios devices for creatives and executives. Provided support for Fiery printers and implemented color calibration routines. From September 2003 to February 2011 (7 years 6 months) Technical Support Analyst @ Single point of customer contact for support on all platform devices including: -windows -macintosh -linux -personal devices Provided Support via: -Telephone -Email -Forums Engaged in Testing Music Devices carrying company software. From 2008 to 2008 (less than a year) Technical Support Representative @ Primarily provided phone support for Client Collision Estimation Software. Interfaced with wide range of customers, from body shop mechanics to representatives at insurance companies. Able to handle high call volumes effectively. From 2007 to 2007 (less than a year) Buisness Support Specialist @ Provided Telephone customer support for business DSL customers. Fielded high amounts of calls with efficiency and tact. Developed knowledge of telecommunication infrastructure. From January 2002 to January 2003 (1 year 1 month) Technical Support Representative @ Provided Telephone and Email support for large base of customers. Grew abilities in: phone only support router and wireless support modem troubleshooting Mac Os 9 support TCP/IP stack From January 2000 to January 2002 (2 years 1 month) Barista @ From 1999 to 1999 (less than a year)

Computer Education Institute From 2001 to 2002 High School Diploma, 12 @ Monrovia High School Octavio Lopez is skilled in: OS X, Technical Support, Active Directory, Mac, Troubleshooting, Microsoft Exchange, Windows 7, Microsoft Office, Networking, Linux, Printers, Servers, Mac OS X, Windows Server, Windows