Six Sigma Certification @
Georgia State University
Naomi has assisted in the start up of various business units, mastered high line presentation capabilities, and grown revenue via enhanced P&L schematics. Her current position of SVP of Operations challenges her to lead multiple centers with great success. In each of her previous positions, she has managed at senior levels of management. She comes highly recommended
Naomi has assisted in the start up of various business units, mastered high line presentation capabilities, and grown revenue via enhanced P&L schematics. Her current position of SVP of Operations challenges her to lead multiple centers with great success. In each of her previous positions, she has managed at senior levels of management. She comes highly recommended as an exceptional developer of people and executor of company goals and initiatives.
Among Naomi's formal eduction, she has earned a bachelors degree from The Ohio State University, double majoring in Business and Economics with a minor in Communications. Additionally, she earned an MBA with honors in Project Management. These educational accomplishments combined with her Six Sigma Black Belt certification, have availed her to become a highly sought after business leader. Her PhD in Organizational Leadership and Management is also currently underway.
Senior Vice President of Operations @ From August 2014 to Present (1 year 4 months) Dallas/Fort Worth AreaVP of Operations & Leads Management @ From December 2013 to August 2014 (9 months) Dallas/Fort Worth AreaSenior Director of Operations @ From December 2010 to December 2013 (3 years 1 month) Atlanta, GAVice President of Operations @ From December 2008 to December 2010 (2 years 1 month) Call Center Director @ From October 2005 to November 2008 (3 years 2 months) Call Center Director @ From June 2000 to October 2005 (5 years 5 months)
Doctor of Philosophy (PhD), Leadership and Management @ California Southern University From 2012 to 2016 Six Sigma Certification, Black Belt @ Georgia State University From 2012 to 2012 MBA, Project Management @ American InterContinental University From 2008 to 2009 BS, Economics & Business @ The Ohio State University From 2000 to 2005 Naomi PhD(c) is skilled in: Customer Service, Coaching, Customer Satisfaction, Budgeting, Policy, Six Sigma, Leadership, Organizational m, Call Center, Contact Center..., Project Management, Sales, Sales Management, Customer Retention, P&L Responsibility, Human Resources, Call Centers, Strategy, Management, Training, Budgets, Start-ups, Sales Process, P&L Management, Recruiting, Strategic Planning, Time Management, Business Planning, Organizational..., Customer Experience, Workforce Management, Performance Management, Operations Management, Process Improvement, Team Building, Quality Assurance, Team Leadership, CRM, Contact Centers, Outsourcing, Vendor Management, Account Management, Leadership Development, Business Process..., Sales Operations, Employee Training
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