Vice President of Technology – Supply Chain & Enterprise Business Intelligence @ Macy's
Vice President of Client Services - Retail, CPG & Logistics @ Infosys
Senior Director – IS, Merchandising Systems @ The Home Depot
Bachelor’s in Engineering, w/Honors, Electronics & Computer Science @
University of Mumbai
Business-savvy Senior IT Leader and CIO Staff Member who is fully prepared to take a C-level seat at the corporate decision-making table leveraging an impeccable record of success in world-class settings. Recognized as a strategic change agent, global program manager, team leader, and visionary technology executive who leverages people, process, and innovation to drive business value and
Business-savvy Senior IT Leader and CIO Staff Member who is fully prepared to take a C-level seat at the corporate decision-making table leveraging an impeccable record of success in world-class settings. Recognized as a strategic change agent, global program manager, team leader, and visionary technology executive who leverages people, process, and innovation to drive business value and competitive advantage. Experience spans Fortune 100s, global technology consulting firms, and start-ups with notable successes at every level.
Key Leadership Highlights:
-- Built an autonomous IT organization from scratch (and served as Interim CIO) for a $6B industry-leading company.
-- Defined the global Omni-channel roadmap to provide seamless customer experience at Home Depot.
-- Successfully led the world’s largest SAP-Retail implementation (in 2009).
Multichannel, Multi-Industry Experience: Deliver cutting-edge solutions across mobile, ecommerce, retail outlet, and catalog channels. Experience extends across the technology, manufacturing, retail, consumer products, engineering, construction, and financial services sectors.
Diverse Technical Expertise: Build robust, stable, and self-monitoring IT systems while providing special expertise in business process reengineering, systems support, IT transformation, and SAP implementation. Deep recent experience in big data & MDM, predictive analytics, and cloud computing.
Value-added Leadership: Strong negotiator, team builder, relationship manager, and business leader; excel at building and leading top-performing teams, managing complex vendor relationships, negotiating win-win scenarios, and generating open source, labor arbitrage, and other cost-cutting solutions.
Expertise across Business and Technical Domains: Business Consulting, C-Level Strategic Planning, Mergers and Acquisitions, Project Portfolio Management, Product Development, Vendor Management, IT Architecture & Governance, Compliance, Shared Services Operations
Vice President - Omni Channel Technology @ Responsible for:
- Creating the strategic vision for Direct to Consumer Order Management and Inventory Optimization systems by collaboration with business and technology partners
- Driving the development of technology and systems solutions to deliver strategic business capabilities
- Leading and growing the team and supporting culture of engagement and inclusion From 2015 to Present (less than a year) Greater Atlanta AreaVice President of Client Services - Retail, CPG & Logistics Vertical @ Recruited to spearhead strategic retail and CPG client relationships throughout North America. Advice and partner with client teams to plan, develop, and deliver proactive technology solutions that improve business processes, capabilities, efficiencies, and performance. Mentor and develop managers, oversee service delivery, help lead key strategic initiatives for the business unit, and own large P&L.
-- Large North American Retailer: Spearheading efforts to enhance companies Omni-Channel program and ability to provide a seamless Internet/brick-and-mortar customer experience. Defined business case and platform roadmap and currently developing advanced capabilities in Omni-shopping cart, flex fulfillment, customer loyalty, and other guest experience solutions.
-- Large Discount Retail Chain: Oversaw delivery of Oracle EBS program. Optimized business processes in finance, HR, and indirect procurement by adopting industry-leading practices and analytics, implemented real time inventory visibility, and empowered store managers through industry-leading Manager Self Service capabilities.
-- Global Beverage Giant: Partnering with client leadership to strategically eliminate $3B in annual operating costs by transforming internal Infrastructure Support organization into a revenue-generating services organization. Additionally seeking to virtualize the mainframe environment and replace many proprietary systems with open source and cloud solutions. From 2013 to 2015 (2 years) Greater Atlanta AreaSenior Director of Information Systems, Multi-Channel Integration @ Promoted to orchestrate HD’s global information system integration and lead an ambitious $30M effort to reengineer an outdated homedepot.com infrastructure and platform. Spearheaded legacy-to-cloud system upgrades, managed global multichannel integration roadmap, and ensured all four channels (web, mobile, retail outlet, and catalog) interacted to improve user experience. Administer $30M CAPEX / $3M OPEX budgets. Oversee 260+ internal and contracted personnel supporting up to 18 projects annually.
-- Rebuilt relationships between supported business units and IT and repositioned the IT organization as a value-adding business partner.
-- Drove the migration of Home Depot’s legacy assortment planning system to cloud-based solution; leveraged predictive analytics techniques, big data and open source technologies to reduce line review cycle time by 40%.
-- Revamped homedepot.com resulting in a more scalable, reliable, and customer-friendly site.
Other Key Business Impacts:
-- Significantly improved customer satisfaction ratings by creating a single, fully integrated shopping experience across all four retail channels.
-- Generated numerous website improvements—performance up 40%, cart conversion rate +20%, peak capacity availability increased to 100% with total system uptime at 99.9%—and generated $8M in additional sales revenue.
-- Improved global sales systems across numerous underperforming product areas; facilitated record $95M sales during a single pre-holiday sales day.
-- Delivered web infrastructure rebuild project seven months ahead of IBM’s estimate and with zero unscheduled business interruptions and enhanced ecommerce and mobile commerce capabilities. From 2010 to 2013 (3 years) Greater Atlanta AreaDirector of Information Systems, Canadian Division @ Promoted to implement SAP Retail solutions and build an independent IT operations department supporting Home Depot’s $6B Canadian division (180 stores, six distribution centers). Led efforts to develop systems and processes, hire and train personnel, initiate productivity and quality improvement projects, and improve operational and financial performance. Administered $55M budget. Supervised 200+ personnel throughout the US, Canada, and India.
-- Built first autonomous Canadian IT department from the ground up; defined key metrics, organizational structure, and new rolls that previously did not exist in the Canadian market.
-- Steered the world's largest, SAP Retail implementation, a two-year, $145M project; replaced legacy systems in 180 stores and trained 25,000 end-users. This comprehensive solution included SAP components such as IS-Retail, F&R, VC, XI, BI, EP, Mobile and integrated to Non-SAP systems for POS, signage, design systems and tool rental capability.
-- Served as Acting CIO for six months, overseeing annual IT strategic planning process and aligning it to business growth targets. From 2007 to 2010 (3 years) Greater Atlanta AreaSenior Information Systems Manager, Home Depot Supply, Creative Touch Interiors @ Recruited to manage information systems supporting $13B wholesale distribution business (Home Depot Supply) and $2B home interiors business (Creative Touch Interiors). Served as solutions architect and project lead building custom business solutions, directing post-merger technology integration initiatives, supervising project teams (up to 75 members), and providing target and gap analysis for M&A evaluations.
-- Supported $13B, three year growth by standardizing IT platforms, consolidating data centers, and leading multiple process reengineering initiatives.
-- Architected end-to-end platform solution and managed 18-month, $22M SAP implementation creating new acquisition onboarding efficiencies and enabling new B2B and B2C revenue streams. Responsible for managing vendor relationships, business stakeholder management, executive status reporting and financial reporting for this SAP initiative.
-- Operated as business lead on eight M&A initiatives; led three integrations with total value of $800M.
-- As Solution Advisory Board member, set long-term IT strategies enabling HD Supply to gain competitive advantage through post-acquisition integration; recommended ERP (SAP/Oracle) solutions eliminating many back-office costs, standardizing processes, and achieving organic- and acquisition-based growth. From 2005 to 2007 (2 years) Greater Atlanta AreaFounder / President @ Built a boutique project management, business process reengineering, and SAP consulting firm from the ground up.
-- Achieved SAP Preferred Vendor status and grew revenues to $500,000 per year.
-- Led pre-sales engineering, estimating, project planning, and presentation efforts for SAP Hosting.
-- Served as SAP R/3 FI/CO module Team Lead, Integration Lead, and Development Manager at Energizer Corp. From 2002 to 2005 (3 years) Greater Philadelphia AreaPrincipal Consultant / Practice Lead @ Carried out project management, integration management, and solution architecting for SAP consulting firm.
-- Orchestrated enterprise SAP R/3 implementation for Day & Zimmermann, delivering the project on time and exceeding all customer expectations. Resulted in $2.5M in additional contracts. Full lifecycle SAP Implementation project in the Engineering & Construction and Services Industry (using SAP’s IS-A&D solution). This included SAP’s largest HR & Payroll implementation in North America at that time. As a solution architect responsible for ensuring functional integration across all modules in scope viz. Human Resources, Finance, Controlling, Plant Maintenance, Service Management, Project Systems, Sales & Billing, Procurement and Inventory Management using SAP’s Industry solution for Engineering & Construction.
-- Led global SAP R/3 implementation for FMC Corp., including rollouts across 7 manufacturing locations and over 20 distribution centers in 2 countries.
-- Managed reengineering and standardization of business processes for Acterna by leading global SAP R/3 and CRM implementation. Supervised 70-person project team.
-- Product development manager responsible for design/build/go-to-market strategy of a ready-to-run template solution for Engineering and Construction industry, using SAP's discrete industry solution.
-- Served as Practice Lead on internal project to create focus group charged with developing and implementing high-profile strategic enterprise management models for training and pre-sales use.
-- Established vital SOPs to execute SAP implementation projects using offshore teams, enabling follow-the-sun model for SAP projects, first-ever use of this model in industry. Model led to $500M in additional revenues.
-- Led ERP (SAP/Oracle/PeopleSoft)selection assessment project at GMAC. Developed SOW for RFP, supervised process mapping, and delivered comprehensive assessment document with recommendations to client executive team. From 1996 to 2002 (6 years) Greater Philadelphia AreaCo Founder @ Founder & business partner of IT services company focused on providing office technology services to small businesses. From January 1991 to March 1996 (5 years 3 months) Mumbai Area, IndiaSenior Executive - Systems @ Systems Design, Development and Implementations
-- Siemens, Ltd., India - SAP Implementation (full lifecycle) project. Project Leader responsible for the complete implementation of the Financial & Controlling module in two major business divisions. This was the first SAP manufacturing implementation in Asia at that time.
-- Siemens, RSA, South Africa - SAP R/3 Implementation project for the FI/CO modules. Involved in customization and prototyping in the area of Contract Costing, Project Systems, and Profitability Analysis.
-- Project leader for performance productivity and attendance monitoring on-line system. Custom Oracle solution implemented across 6 manufacturing locations in India. From 1993 to 1996 (3 years) Mumbai Area, IndiaSenior Systems Analyst @ Responsible for requirement analysis, design, development, and implementation of Mutual Fund Management systems From 1990 to 1993 (3 years) Mumbai Area, India
Executive MBA, w/Honors @ Emory University - Goizueta Business School From 2008 to 2010 High School @ OLPS ChemburBachelor’s in Engineering, w/Honors, Electronics & Computer Science @ University of Mumbai Nandu Gandhi is skilled in: Solution Architecture, Vendor Management, IT Strategy, Business Process Re-engineering, Program Management, Stakeholder Management, SAP, Organizational Design, Agile Methodologies, Cloud Computing, Custom Software Development, IBM Websphere Commerce, Mobile Applications, ERP Implementations, Multi-Channel Commerce
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