Principal Architect - Operations (Environments Operations & Engineering) @
Master of Science (MS), Organizational Management @
Chadron State College
Muthukumar is an Architect for Enterprise Applications and Enterprise Application Solutions. Experienced over 21+ years in Technology field. Worked with over 1000+ customers over a period of 15 years in Support. Have got tremendous experience and skill set as Enterprise Application Architect and Enterprise Solution Architect. Gained thorough knowledge in Customer Relationship Management (CRM). Gained thorough knowledge
Muthukumar is an Architect for Enterprise Applications and Enterprise Application Solutions. Experienced over 21+ years in Technology field. Worked with over 1000+ customers over a period of 15 years in Support. Have got tremendous experience and skill set as Enterprise Application Architect and Enterprise Solution Architect. Gained thorough knowledge in Customer Relationship Management (CRM). Gained thorough knowledge in support driven metrics, data analysis , log analysis. expert in handling many tools for resolving issues arround Network, operating system, application, database , load balancing, cluster, file system, integration, data load and export and more. Expert and worked with Engineering, Product Management, Quality Assurance and Escalation Engineering. reviewed and provided several effective suggestion to customer's architecture and implementation. versatile to any customer and issues. have worked provided technical assistance in Singapore, Thailand, Italy, London, China/Hong Kong, USA and Malaysia.
Handled over 30 technical resources during weekend and during Pacific time hours to address customer critical issues and escalations.
Support department knows me as Technical Go-To person. Support Top Management knows me as person to handle critical customers and Top Accounts.
Handled very high visible issues and customers and brought their issues to a specific solution.
handled effectively to involve departments to get the right solution for the right situation to customer's technical problems/issues.
Head of Technology and Product Innovation @ Head of Technology and Product Innovation at Vinformax Systems Inc (www.vinformax.com).This is a global role with teams to manage in Americas, Europe and Asia Pacific.
Vinformax is a multi-national company providing Technology consulting, services and solutions to the customers in various verticals in the industry. Vinformax portfolio include Hosptial Management & Information System, Fleet Management Solution, Digital Signage, Areevu - learning portal, Paritchai – Online test portal, Cloudicient – Business efficiency management system on the products, Media Services – Animation, Infographics, Product Visualization, Cloud development solutions for Web portals and Mobile applications and High performance outsourcing services
New Product Initiatives ( Conceptualisation, Architecting and Scope Definition).
Off shore Management for product development and hand holding the team for various stages of Software Development Life Cycle (SDLC).
Managing the testing team regarding the Test Plan, Test Management and Test execution for Stress testing, Functional testing and Regression testing.
Prepare System Requirement Specification document for product customisation
Architect, Setup and Manage Amazon Web Services (AWS) for various product instances for the internal development and testing team and also the client instances
Prepare the road map for support of various products developed inhouse or acquired and setup the processes and tool to do the same.
Prepare the road map for setting up and maintain mail server for the entire corporate with multiple domains and numerous user accounts
User Account Management for new and existing employees on Cloudicient,Email server, VOIP System and other related tools and portals
Hardware and Software Readiness for the corporate and client
Architect and implement Back up and disaster strategies for inhouse and clients
Explore new areas for setting up pratice From August 2015 to Present (3 months) San Francisco Bay AreaSenior Principal /Escalation Cluster Manager (West Coast) @ Senior Principal is the highest technical Support role in the department.It is a honor to get promoted to this level. achieved this level in 10 years after joined Siebel Systems Inc in 2001.
Served as Technical Go-To person for system administration, functionalities, crash, leak , performance, Microsoft Cluster, Web Server, UNIX Clused, Load Balancing, Operating Systems, FIle Systems, Automation Plugins , tools and integrations etc.
Cluster Manager - during West Coast time frame from 2PM through 6PM for various critical issues. Managed cluster of technical resources.
Duty Manager - West coast coverage for duty manager to handle escalations, critical issues, manager on duty calls etc.
Senior Principal handling very critical, complex and escalated issues.
Handled over 250+ Top Accounts severity 1 and severity 2 issues ONLY. Top Account In-charge for West coast to handle their critical technical issues in terms of managing as well as resolving their production issues. handled severity 1 and 2 issues with highest priority.
Weekend Duty Manager to handle resources availability. Managed 25+ various skill set engineers like workflow, configuration, EIM, Data Quality, Upgrade, Core-technology etc.
Weekend Duty Engineer - have been handling technical issues during weekend specifically for last 13 + years in Siebel Support. From September 2010 to July 2015 (4 years 11 months) San Francisco Bay AreaAdvisor / Mentor @ Advised the business in a stealth mode Consulting and Product startup in the following areas:
Business Process approach for consulting and professional services.
Technology Recommendations for internal systems implementation.
Provided suggestion and help build Practise Areas for various products.
Adaptation of products for various verticals.
Conceptualisation and Architecting of various products in Business Efficieny Management, Elearning, Testing and evaluation ,Virtual PBX, Career Portal.
Vendor Evaluation for Establishing reliable offshore development.
Project Management , Tracking.
Bug Reporting and Issue resolution process.
Understanding Business processes and adapting the product concepts to suit the business needs
Researching new tools and techniques and advising on best practices on product usage and development.
Helped to shape product functionality ,deliverability in line with their strategic vision.
Established application technical roadmap.
Technology champion in directing the company towards emerging technologies.
Budget planning, tracking and management for product development .
Established best processes for product support and platform to manage it.
Evaluating and establishing relationship with hosting provider and AWS.
Established Testing and QA best processes and mentored the team on the same.
Identified and implemented version control tools and processes to implement it.
Negotiated deep discounts on various software products , hardware, networking with various service providers and established significant savings. From December 2006 to June 2015 (8 years 7 months) San Francisco Bay AreaPrincipal / Weekend Duty Manager / Duty Manager @ Oracle acquired Siebel System in Feb 2006. During the transition period, I was promoted to Principal. Along with responsibilities of Lead Senior Support Engineer, carried out several additional responsibilities. some of them are:
Contribution to Oracle Community Network (Internal and External)
Knowledge Management Lead
Oracle Diagnostic Methodology Certified engineer to follow process and procedures while handling service requests.
Duty Manager for West Coast time zone - handled escaltions and customer calls after 2PM PST.
Cluster Manager to handle group of resources during West Coast timezone.
Helped Support to hire more people and train them in latest and complex skills
Weekend Duty Engineer for Upgrade, System Administration, Security and Authentication areas. From March 2006 to September 2010 (4 years 7 months) Lead Senior /Team Lead @ Promoted from Senior to Lead. Worked as Team Lead to manage 4-5 resources. Worked closely with team and got very good experience in leading a strong technical team along with people management role. Additionall responsibilities includes
Backup and Primary Weekend Duty Manager. In charge of critical week ends for customer production implementation and their critical issues.
Specialized and Specific Duty Manager for weekends for special customers like British Telecom, Farmers Insurance and some government customers.
Backup Resource Manager for System Administration and Security Authentication
Expert for several areas From October 2004 to February 2006 (1 year 5 months) San Mateo CaliforniaSenior / Resource Manager @ Siebel Systems Inc was a leading Software company for Customer Relationship Management software called Siebel. worked as Technical Support Engineer, providing technical support to Siebel products for various customers. Assumed various different roles such as Engineer, Manager and Lab Administrator.
Additional job responsibility which was assumed during the period of Senior Support engineer was
Backup Engineer for Business Functions Group for Americas
Primary Engineer for Business Functions/Client Functionality for Americas
Backup Engineer for System Administration group
Primary Engineer for System Administration group
Expert Engineer for System Administration group.
Backup and Primary for Security , Authentication issues.
Expert for Cluster , Webservers, Operating Systems group.
Backup and Primary Weekend Duty Manager
Backup, Primary and Expert are technical roles based on knowledge that was acquired during a period of 3.5 years in Technical Support. Growth direction is Backup > Primary > Expert. these technical roles helped to achieve product knowledge and also worked with team to increase the team members knowledge. these roles helped to help customers and internal engineers too.
Siebel Systems Inc's designated me to Bangalore , INDIA to train 35-40 resources (from IBM and Symphony Services) to handle Sev1 issues, complex issues, escalations etc.
Backup and Primary Weekend Duty Manager was also a technical roles. in addition to technical role, had to manage cluster of resources available during the weekend for various product groups and areas. Managed cluster of resources to work for varous customer critical issues came during the weekend. From April 2001 to September 2004 (3 years 6 months) San Mateo CaliforniaSenior Consultant @ Senior Technical Consultant to various product implementation at Client places. Transferred from SoftPlus, Mumbai, INDIA to US Interactive, Cupertino CA. Handled several projects in CRM and Vantive using SoftPlus products like Telco, eView and Billing System. Some of the major projects that I was part of a)Telco project in Electroni Data Systems (EDS), Pomezia, Italy - Implementation project for 2 months b) eView projects and Internet based projects in Baytree, Viag Networks, London, UK for 6 months c) China Light Power Telecom project in Hong Kong, China and Mecau for 5 months From June 2000 to April 2001 (11 months) Cupertino CASoftware Specialist @ Based on experience in various client-server technology, took part in vigourous training in Customer Relationship Management (CRM) to handle projects for USA, Germany, UK, Italy, HK and China. Technology training and product training was prime focus. Received technology training in CRM, Vantive and Portal Billing System. Received product development, customization, implementation and testing training in Telco (Telecommunication Billing and management product), eView (Customer Relationship Management system) and customized Portal Billing System by SoftPlus From February 2000 to May 2000 (4 months) Mumbai Area, IndiaSenior System Analyst @ Technical Consultant to Deutsche Bank, Temasek Towers, Singapore. Incharge of Technical consulting,developing projects and implementing projects. Worked also as Consultant to Deutsche Bank, Bangkok, Thailand. Provided technical consulting, knowledge transferring from Singapore to Thailand etc. Have worked closely between these two locations of Deutsche Bank. Implemented one of the major system which is Cash Management System, Check Collection and Clearing Systems (CCCS). From May 1999 to January 2000 (9 months) SingaporeSoftware Engineer @ After Singapore assignment in Far East computers, worked as software engineer in HCL, Chennai, INDIA. worked for a overseas project, developed various modules suitable for their business using Sybase System 10, Power Builder, Powerbuilder Functional libraries caled pfc in these various over seas projects from Chennai. From February 1999 to April 1999 (3 months) Chennai Area, IndiaSr Software Engineer / Consultant @ Worked as a Technical Consultant from Dec 1996 through Sep 1998 at National Semiconductor (NSC), Singapore. NSC was client to Far East Computers Pte Ltd.
Worked as Technical Consultant from Sep 1998 through Feb 1999 at Singapore Airlines (SIA) to execute projects for SIA. SIA was client to Far East Computers Pte Ltd. From December 1996 to February 1999 (2 years 3 months) SingaporeMember Technical Staff @ Joined as Technical Staff in HCL. Attended training in technology areas. worked on initial analysis of a project from Far East Computers Inc in Singapore which is HCL's subsidiary organization. The opportunity was to go to Singapore as a consultant to help HCL customers. From October 1996 to December 1996 (3 months) Chennai Area, IndiaSystem Executive @ Executive developer to develop Integrated Software Development System(ISDS). There were several Modules of ISDS and some of them were Financial System(FINS), Human Resource Department System (HRDS), Resort Engineering Construction System (RECS), Customer Oriented Processing System (COPS). Job was to develop, test and implement along with Tata Consultancy Services Inc (TCS) project managers and developers. TCS was the project implementer of this entire system with the help of developer and engineers from Sterling Holiday Resorts From April 1996 to October 1996 (7 months) #163, TTK Road, Alwarpet, Chennai - 600 018Project Trainee @ Project:
Sub Contractor/ Supplier (SCS) and Tax Deduction Systems (TDS) and Account System
Description: SCS maintains information on identifying, booking, billing subcontractor and supplier details. This also maintains billing, carry-over to next month or next bill operation of sub contractor, supplier, cancellations of orders etc. TDS (Tax Deduction System) deals with various deductions of tax at various levels for sub contractors, suppliers. SCS and TDS are linked together and integrated with Accounting System. SCS, TDS and Accounting system was in VAX/VMS. Data Analysis and Reporting tool was developed in PB 3.0 (using Sybase System as back-end database). Contributed to data analysis, design and development of reporting tool through PB 3.0, data migration and Implementation of system, design of various reports etc. A team of two was involved in the development of this system. From November 1994 to April 1996 (1 year 6 months) Chennai Area, IndiaProject Trainee @ Project : Utilities in C
This project had two modules which are Decision Supporting System (DSS) and Decision Making System (DMS). DSS provides information about decision on inventory, stock, sales, production unit requirements and employee details etc. Decision Making System (DMS) uses the data and ABC analysis to optimize the output for management decisions. Team of four members were involved in the development of this system
Environment: UNIX System V using C, Shell Scripts and Operation research techniques, Decision-Making Problems techniques. From January 1994 to October 1994 (10 months) Madurai Area, India
Master's degree, Data Analytics @ City University of New York From 2015 to 2017 Master of Science (MS), Organizational Management @ Chadron State College From 2009 to 2011 MBA, Business Administration @ Chadron State College From 2007 to 2010 PGDBA, Business Administration, A @ Pondicherry University From 1998 to 2000 Diploma, Relational Database Management Systems (RDBMS), A @ Software Solution Integrated Limited (SSI) From 1996 to 1996 MSc, Operations Research & Computer Applications, A- @ Regional Engineering College, Tamil Nadu From 1992 to 1994 B.Sc, Mathematics, A+ @ Alagappa University From 1989 to 1992 Muthukumar Srinivasan is skilled in: Integration, Oracle, CRM, Enterprise Software, Siebel, Cloud Computing, Solution Architecture, Enterprise Architecture, Telecommunications, Security, Solaris, Business Intelligence, Requirements Analysis, Operating Systems, Unix, Databases, Agile Methodologies, Project Management, SaaS, Leadership, Linux, System Administration, Troubleshooting, Data Warehousing, OBIEE, SOA, Oracle Applications, Virtualization, Technical Support, Technology Leadership, ERP, PL/SQL, Performance Tuning, Customer Service, R, Statistical Data..., PostgreSQL, MySQL, Big Data Analytics, Data Analytics
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