Image of Monica Fernandes

Monica Fernandes

Service Delivery Manager

Service Delivery Manager at LittleFish (UK) Ltd

Nottingham, United Kingdom

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Monica Fernandes's Email Addresses & Phone Numbers

About Monica Fernandes

I am a newly Service Delivery Manager looking to build on my Service Delivery Management skills within a suitably challenging role. I am customer focused and possess good telephone manner, good analytical & problem solving skills, excellent communication (verbal & written). Ability to prioritise work, motivating, encouraging and leading different Teams in order to achieve continuous Service...

Monica Fernandes’s Personal Email Address, Business Email, and Phone Number

are curated by ContactOut on this page.

Monica Fernandes's Work Experience

Littlefish (UK) Ltd

Service Delivery Manager

September 2014 to Present

Capita IT Services

Remote Desktop Team Leader

October 2011 to September 2014

Capita IT Services

Service Desk Team Leader

September 2010 to October 2011

Monica Fernandes's Education

Finished College of Economics

About Monica Fernandes's Current Company

Littlefish (UK) Ltd

Responsibilities include: Mainly focusing on Top Customers Overseeing SLA attainment Incident escalation focal point Managing Service Improvement Plans (collating, managing and reporting of SIPs to Customers and SAMs) Project oversight (briefing desk on projects which may have operational impact) Weekly Service Update meetings Service Reporting P1 Incident Communication VIP Call Management/Oversight Development/Collation of Operations Manuals for Top...

Frequently Asked Questions about Monica Fernandes

What company does Monica Fernandes work for?

Monica Fernandes works for Littlefish (UK) Ltd

What is Monica Fernandes's role at Littlefish (UK) Ltd?

Monica Fernandes is Service Delivery Manager

What is Monica Fernandes's personal email address?

Monica Fernandes's personal email address is s****[email protected]

What is Monica Fernandes's business email address?

Monica Fernandes's business email addresses are not available

What is Monica Fernandes's Phone Number?

Monica Fernandes's phone +44 ** **** *376

What industry does Monica Fernandes work in?

Monica Fernandes works in the Information Technology and Services industry.

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